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Client Success Manager Jobs in Michigan (NOW HIRING)

Omega Computer Services

Client Success Coordinator

Portage, MI · Remote

$17.25 - $23.25/hr

T. managed service provider. Now, Omega is one of the top MSPs in Michigan, providing cutting-edge ... As a Client Success Coordinator, you will play a crucial role in building and maintaining strong ...

TechCollect

Client Success Lead

Rochester, MI · On-site

... the Client Success Lead at TechCollect.ai, you will guide customers through the Hello to Hero ... Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes. * A ...

The Juris Agency

Client Success Lead

Rochester, MI · On-site

$70 - $110/hr

... a SaaS client success or similar role. * Proven track record of converting trials to paying ... Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes. * A ...

TechCollect

Client Success Lead

Rochester, MI · On-site

Responsibilities As the Client Success Lead at TechCollect.ai, you will guide customers through the ... Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes. * A ...

greenpath, inc.

Client Success Specialist

Marquette, MI · On-site

$16.50 - $17.50/hr

As a Client Success Specialist (CSS), you'll be the heart of our mission--supporting clients ... Manage proposals, payments, deposits, and creditor communications. * Proactively review client ...

greenpath, inc.

Client Success Specialist

Detroit, MI · On-site

$16.50 - $17.50/hr

As a Client Success Specialist (CSS), you'll be the heart of our mission--supporting clients ... Manage proposals, payments, deposits, and creditor communications. * Proactively review client ...

greenpath, inc.

Client Success Specialist

Battle Creek, MI · On-site

$16.50 - $17.50/hr

As a Client Success Specialist (CSS), you'll be the heart of our mission--supporting clients ... Manage proposals, payments, deposits, and creditor communications. * Proactively review client ...

greenpath, inc.

Client Success Specialist

Ypsilanti, MI · On-site

$16.50 - $17.50/hr

As a Client Success Specialist (CSS), you'll be the heart of our mission--supporting clients ... Manage proposals, payments, deposits, and creditor communications. * Proactively review client ...

greenpath, inc.

Client Success Specialist

East Lansing, MI · On-site

$16.50 - $17.50/hr

As a Client Success Specialist (CSS), you'll be the heart of our mission--supporting clients ... Manage proposals, payments, deposits, and creditor communications. * Proactively review client ...

greenpath, inc.

Client Success Specialist

Novi, MI · On-site

$16.50 - $17.50/hr

As a Client Success Specialist (CSS), you'll be the heart of our mission--supporting clients ... Manage proposals, payments, deposits, and creditor communications. * Proactively review client ...

greenpath, inc.

Client Success Specialist

Farmington, MI · On-site

$16.50 - $17.50/hr

As a Client Success Specialist (CSS), you'll be the heart of our mission--supporting clients ... Manage proposals, payments, deposits, and creditor communications. * Proactively review client ...

The Brewer Agency

Client Success Advisor

Troy, MI · On-site +1

$100K/yr

Manage client interactions efficiently and ensure accurate documentation and thorough follow-up. * Collaboration: Work closely with team members to contribute to collective success. * Ethics: Uphold ...

New

Navari

Client Success Specialist

Royal Oak, MI · On-site

$48K - $60K/yr

Client Relationship Management: Build and maintain strong relationships with clients, acting as the ... Proficiency in methods to measure client support and success and identify areas for improvement.

Navari

Client Success Specialist

Royal Oak, MI · On-site

Full Remote - FL, IL, KS, MI, OH, PA, TX, UT, WI only POSITION SUMMARY The Client Success ... Manage documenting all client interactions within the Customer Service Management (CRM) * Be ...

Brkthru

Director of Client Success

Southfield, MI · On-site

$80K - $120K/yr

Our mission is to be the preferred partner of local advertisers and agencies, creating and managing ... The Director of Client Success (CSD) reports to the Regional Director (RD) of Client Success.

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Michigan

Client Success Manager information

See Michigan salary details

$28.3K

$72.4K

$122K

How much do client success manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for client success manager in Michigan is $72,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,900.00 and $86,300.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What are the most commonly searched types of Client Success jobs in Michigan?

The most popular types of Client Success jobs in Michigan are:

What are popular job titles related to Client Success Manager jobs in Michigan?

For Client Success Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Client Success Manager jobs in Michigan look for?

The top searched job categories for Client Success Manager jobs in Michigan are:

What cities in Michigan are hiring for Client Success Manager jobs?

Cities in Michigan with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Michigan as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 2% Contract, and 1% Nights. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $72,398 per year, or $34.8 per hour.

Client Success Coordinator

Omega Computer Services

Portage, MI • Remote

$17.25 - $23.25/hr

Full-time

Re-posted 5 days ago

Job description

ABOUT US

Our mission is to provide complete hardware, software, and support solutions, enabling clients to operate their businesses more successfully. In 1994, Omega Computer Services started as a small I.T. consulting firm and transformed over the years into a complete I.T. managed service provider. Now, Omega is one of the top MSPs in Michigan, providing cutting-edge IT solutions to businesses across diverse industries. We pride ourselves on delivering exceptional value and superior customer service, as well as a strong company culture, made possible by our staff's commitment to upholding our five core values:


DO THE RIGHT THING | GROW OR DIE | PASSION FOR OUR WORK | HUMBLY CONFIDENT | WE LOVE CUSTOMER SERVICE

THE POSITION

We are looking for a full-time Client Success Coordinator to join our team working from our home office in the Greater Kalamazoo area. As a Client Success Coordinator, you will play a crucial role in building and maintaining strong relationships with our valued clients. You will serve as a primary point of contact for assigned clients, understanding their technological needs, addressing their concerns, and ensuring the successful delivery of our products and services. Your goal will be to maximize client satisfaction, foster long-term partnerships, and contribute to the company's growth by identifying new business opportunities within your portfolio. Please visit www.ocs.help/careers to learn more about our company culture, employee perks, and benefits.


KEY RESPONSIBILITIES


Client Relationships

  • Build andmaintainstrong relationships with key stakeholders across your assigned accounts.
  • Understand each client's businessobjectives, challenges, and technology needs.
  • Check in regularly to gather feedback, gauge satisfaction, and get ahead of concerns.


Account Health & Retention

  • Track account health indicators (ticket trends, satisfaction signals, engagement) to flag at-risk accounts before they becomechurn.
  • Manage contract renewals, pricing discussions, and negotiations - striking terms that work for both the client and Omega.
  • Identifyopportunities to expand the scope of services within existing accounts as client needsevolve.


Staying on Top of Open Issues

  • Keep eyes on active service issues within youraccounts, checking in regularly to make sure momentumhasn'tstalled.
  • Act as the client's point of contact during a service issue, keeping them informed while the technical team works toward resolution.


Delivery & Coordination

  • Partner with internal and technical teams to build account strategies aligned with client goals.
  • Track project progress, timelines, and deliverables, to keep expectations on track.
  • Stay current on industry trends, competitors, and emerging technologies to bring clients real insight, not just updates.


Reporting

  • Keepaccuraterecords of client interactions, opportunities, and account progress.
  • Prepare regular reports for internal teams and leadership.


QUALIFICATIONS

  • Proven experience in account management, client relationship management, or sales.
  • Strong understanding or willingness to learn IT solutions, services, and trends.
  • Excellent communication, negotiation, and interpersonal skills.
  • Results-oriented, with a track record tied to customer satisfaction and retention.
  • Comfortable learning new software tools (Fresh Desk and internal systems) and Microsoft Office Suite.
  • Willing to travel for client meetings, industry events, and conferences as required.


WE CAN'T DO WHAT WE DO WITHOUT YOU

This position drives our mission forward by delivering high-quality, white-glove I.T. service and support - and by championing best practices that make life better for both our clients and our team.

Apply