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Client Success Manager Jobs in Michigan (NOW HIRING)

SpotOn: Sales

Client Success Partner

Royal Oak, MI · On-site

$55K - $79K/yr

The Client Success Partner manages a large portfolio of strategic accounts and drives client retention and adoption through scalable engagement strategies. This role is ideal for individuals with ...

Navari

Client Success Specialist

Royal Oak, MI · On-site

Full Remote - FL, IL, KS, MI, OH, PA, TX, UT, WI only POSITION SUMMARY The Client Success ... Manage documenting all client interactions within the Customer Service Management (CRM) * Be ...

Brkthru

Director of Client Success

Southfield, MI · On-site

$80K - $120K/yr

Our mission is to be the preferred partner of local advertisers and agencies, creating and managing ... The Director of Client Success (CSD) reports to the Regional Director (RD) of Client Success.

MDVIP

Success Manager

Ann Arbor, MI · On-site

Position Summary As a Success Manager, you will manage a portfolio of affiliated physician practices with direct accountability for relationship management and KPI performance. This is a field based ...

MDVIP LLC

Success Manager

Ann Arbor, MI · On-site

Position Summary As a Success Manager, you will manage a portfolio of affiliated physician practices with direct accountability for relationship management and KPI performance. This is a field based ...

MDVIP LLC

Success Manager

Ann Arbor, MI

Position Summary As a Success Manager, you will manage a portfolio of affiliated physician practices with direct accountability for relationship management and KPI performance. This is a field based ...

SWIVEL

Customer Success Manager

Grand Rapids, MI

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... Supports the Implementations team for client onboarding readiness, ensuring teams and clients are ...

Swbc

Customer Success Manager

Grand Rapids, MI · On-site

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Supports the Implementations team for client onboarding readiness, ensuring teams and clients are ...

SWBC

Customer Success Manager

Grand Rapids, MI · On-site

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Supports the Implementations team for client onboarding readiness, ensuring teams and clients are ...

Level Data Inc

Customer Success Manager

Kalamazoo, MI · On-site

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

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Client Success Manager information

See Michigan salary details

$28.3K

$72.4K

$122K

How much do client success manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for client success manager in Michigan is $72,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,900.00 and $86,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs

What are the most commonly searched types of Client Success jobs in Michigan?

The most popular types of Client Success jobs in Michigan are:

What are popular job titles related to Client Success Manager jobs in Michigan?

For Client Success Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Client Success Manager jobs in Michigan look for?

The top searched job categories for Client Success Manager jobs in Michigan are:

What cities in Michigan are hiring for Client Success Manager jobs?

Cities in Michigan with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Michigan as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $72,398 per year, or $34.8 per hour.

Client Success Partner

SpotOn: Sales

Royal Oak, MI • On-site

$55K - $79K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

SpotOn rating

5.2

Company rating: 5.2 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

232nd of 244 rated software companies

Job description

About SpotOn
We're not just building restaurant tech, we're giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.
  • Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users
  • Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
  • Awarded Great Places to Work and Built In's Best Workplaces for multiple years running
We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you're looking to make an impact with heart and hustle, SpotOn is the place for you.
The Client Success Partner manages a large portfolio of strategic accounts and drives client retention and adoption through scalable engagement strategies. This role is ideal for individuals with proven account management skills who can execute adoption campaigns, proactively address at-risk accounts, and support operational efficiency initiatives. Success requires attention to detail, strategic thinking, and the ability to deliver measurable outcomes across a high-volume book of business.
Responsibilities
Client Retention
  • Own a portfolio of strategic accounts, monitoring engagement and health at scale.
  • Execute adoption campaigns and proactive touchpoints to reduce churn.
  • Identify at-risk accounts and implement mitigation strategies using standardized processes.
Revenue Expansion
  • Identify upsell and cross-sell opportunities using scalable programs.
  • Collaborate with Rates and Product teams to support expansion efforts.
Client-Focused Collaboration
  • Partner with internal teams to ensure consistent account management practices.
  • Serve as a point of escalation for junior CSPs on client issues.
Portfolio Management & Reporting
  • Track and analyze engagement, adoption, and retention metrics.
  • Optimize use of automation and reporting tools to manage high-volume portfolios.
Skills & Knowledge
  • Proven ability to manage large portfolios efficiently.
  • Strong consultative and communication skills in low-touch environments.
  • Experience with adoption campaigns, automation, and standardized processes.
  • Skilled at leveraging data to identify retention and growth opportunities.
  • Cross-functional collaboration experience.
Previous Experience
  • 2 - 5 years of professional experience in customer success or related roles.
  • Experience in fintech or SaaS environments preferred.
Education / Professional Training
  • Bachelor's degree in Business Administration, Communications, Marketing or a related field required.
  • An equivalent combination of education and experience may be considered.
Compensation:
  • Our base pay range is $55,100-79,500 for this role
  • Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan
  • Offers will be reflective of the candidate's location and experience.
Benefits:
At SpotOn, we put people above everything else. We're known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can't take care of our clients without taking care of our employees first, and that's why we invest in you with a competitive benefits package which includes:
  • Medical, Dental and Vision Insurance
  • 401k with company match
  • RSUs
  • Paid vacation, 10 company holidays, sick time, and volunteer time off
  • Employee Resource Groups to build community and inclusion at work
  • Monthly cell phone and internet stipend
  • Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com.
SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
Work authorization in the U.S. is required. Visa sponsorship is not available for this role.
SpotOn is an E-Verify company.

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