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Client Success Manager Jobs in Michigan (NOW HIRING)

UniFirst

Client Success Representative

Saginaw, MI · On-site

Cutting edge sales tools, including a data management device with CRM software * Full range of benefits including 401k and profit sharing, health and life insurance, Employee Assistance Program (EAP ...

UniFirst

Client Success Representative

Jackson, MI · On-site

Cutting edge sales tools, including a data management device with CRM software * Full range of benefits including 401k and profit sharing, health and life insurance, Employee Assistance Program (EAP ...

MDVIP LLC

Success Manager

Ann Arbor, MI · On-site

Position Summary As a Success Manager, you will manage a portfolio of affiliated physician practices with direct accountability for relationship management and KPI performance. This is a field based ...

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MDVIP

Success Manager

Ann Arbor, MI · On-site

Position Summary As a Success Manager, you will manage a portfolio of affiliated physician practices with direct accountability for relationship management and KPI performance. This is a field based ...

SWIVEL

Customer Success Manager

Grand Rapids, MI · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... Supports the Implementations team for client onboarding readiness, ensuring teams and clients are ...

MDVIP LLC

Success Manager

Ann Arbor, MI · On-site

Position Summary As a Success Manager, you will manage a portfolio of affiliated physician practices with direct accountability for relationship management and KPI performance. This is a field based ...

SWBC

Customer Success Manager

Grand Rapids, MI

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Supports the Implementations team for client onboarding readiness, ensuring teams and clients are ...

Clarivate

Customer Success Manager

Ann Arbor, MI · On-site

Customer Success Manager We are looking for a Customer Success Manager to join our Customer Success Team in Ann Arbor or Philadelphia (hybrid). This is an amazing opportunity to work with innovative ...

Level Data Inc

Customer Success Manager

Kalamazoo, MI · On-site

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

Competitive Wedge

Customer Success Manager

Detroit, MI · On-site

Customer Success Manager Provide leadership to technical and office staff throughout the project ... Maintaining existing client relationships which may include: visiting client, dining with client ...

BS&A Software

Customer Success Manager

Bath, MI · On-site

Customer Success Manager (Hybrid) Department:Customer Success Position Type:Full-Time Years of Experience:3+ Travel Requirements:~30% Company Overview: BS&A Software, a leading software organization ...

Clarivate

Customer Success Manager

Ann Arbor, MI · On-site

We are looking for a Customer Success Manager to join our Customer Success Team in Ann Arbor or Philadelphia (hybrid). This is an amazing opportunity to work with innovative library software ...

WedgeHR

Customer Success Manager

Detroit, MI · On-site

Customer Success Manager Department: NorCal & SoCal Office Supervisor: Local Specific ... Maintaining existing client relationships which may include: visiting client, dining with client ...

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All JobsClient Success Manager JobsClient Success Manager Jobs in Michigan

Client Success Manager information

See Michigan salary details

$28.3K

$72.4K

$122K

How much do client success manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for client success manager in Michigan is $72,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,900.00 and $86,300.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Client Success Manager, earning $300,000 annually typically requires senior-level experience, a strong track record in client retention, and skills in account management, sales, or strategic planning. High-paying roles in this field are often found in large corporations, technology firms, or financial services, and may include bonuses or profit-sharing components. Achieving this salary level generally involves advanced certifications and a proven ability to drive revenue growth and client satisfaction.

What are the key skills and qualifications needed to thrive as a Client Success Manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a Client Success Manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a Client Success Manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What is a typical CSM salary?

A Client Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and industry. Senior CSMs or those in high-demand markets can earn higher compensation, often supplemented with bonuses or commissions, especially when managing large accounts or using customer success tools.

Will AI replace CSM?

AI cannot fully replace Client Success Managers, as the role requires interpersonal skills, empathy, and strategic thinking that AI tools currently cannot replicate. AI can assist CSMs by automating routine tasks and providing data insights, allowing them to focus on building relationships and personalized support. The role is expected to evolve with technology, emphasizing skills that complement AI capabilities.

What does a Client Success Manager do?

A Client Success Manager (CSM) is responsible for building strong relationships with clients, ensuring they receive value from products or services, and helping them achieve their goals. They often coordinate onboarding, provide ongoing support, and work to renew contracts, using tools like CRM software. The role requires communication skills, problem-solving, and a focus on customer satisfaction.
More about Client Success Manager jobs
What are the most commonly searched types of Client Success jobs in Michigan? The most popular types of Client Success jobs in Michigan are:
What are popular job titles related to Client Success Manager jobs in Michigan? For Client Success Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Client Success Manager jobs in Michigan look for? The top searched job categories for Client Success Manager jobs in Michigan are:
What cities in Michigan are hiring for Client Success Manager jobs? Cities in Michigan with the most Client Success Manager job openings:
Client Success Manager jobs near you

Client Success Onboarding Specialist (WA)

700 Credit

Southfield, MI • On-site

Full-time

Posted 21 days ago

Job description

Description:

Client Success Onboarding Specialist (Remote - WA)


About 700Credit

700Credit is the industry leader in providing cutting-edge credit and compliance solutions to the automotive sector. As the largest provider in the field, we are passionate about innovation, growth, and delivering the best for our clients. 700Credit is the largest provider of credit and compliance solutions to the automotive industry today. 700Credit is a dynamic, exciting place to work. 700Credit offers an excellent compensation/benefit package.


Summary

700Credit is searching for a highly motivated Client Success Onboarding Specialist to join our team from Washington. As an Client Success Onboarding Specialist, you will be responsible for managing the implementation and training of our solutions for new and existing clients. This will be done by analyzing client needs, developing tailored training and solutions, and ensuring all activities occur on time with a high level of customer satisfaction. The ideal candidate should have strong skills in the areas of client communication, problem-solving, and process improvement. These skills are essential for ensuring successful implementation of 700Credit services and maintaining long-term client satisfaction.


Responsibilities

  • Manage end-to-end client implementation: Oversee the full implementation process for new and existing clients, following established standards, project plans, and documentation to ensure a high level of success.
  • Support business process improvement: Provide guidance and best practice recommendations to clients during implementation to drive strong adoption and long-term success with our software.
  • Serve as the primary client contact: Act as the main point of contact for clients throughout implementation and for designated clients post-implementation.
  • Compile compliance reports: Regularly prepare and submit compliance reports to ensure adherence to internal policies and industry regulations.
  • Act as a trainer and coach: Serve as a knowledgeable resource for clients, providing ongoing training, support, and coaching to help them maximize the value of 700Credit products.
  • Resolve client issues: Analyze and resolve client concerns directly or assist in working through complex issues to ensure effective outcomes.
  • Assist in product launches: Support Affiliate and 700Credit product launches, including post-launch follow-up with clients and affiliates to evaluate and improve the customer experience.
  • Contribute to team success: Actively support all members of the Implementation team in a productive and constructive manner.
  • Track and document client communications: Accurately record all client interactions and communications to maintain clear and up-to-date records.
  • Communicate new product features: Keep clients informed of new product features and updates, ensuring they understand new capabilities and how to take advantage of them.
  • Provide exceptional customer service: Ensure a consistently high level of service is delivered to clients, maintaining satisfaction and long-term loyalty.
  • Generate cross-sell opportunities: Work closely with the sales team to identify and produce cross-sell opportunities that introduce additional products and services to existing clients.
Requirements:

Preferred Skills & Experience

  • 2+ years of experience in a customer service or account management role
  • Strong knowledge of the automotive industry
  • Strong organizational skills with attention to detail
  • Excellent phone etiquette and customer service abilities
  • Bachelor's degree preferred, or equivalent professional experience
  • Willingness to travel as needed

Apply