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Client Success Manager Jobs in Kentucky (NOW HIRING)

ShipMonk

Merchant Success Manager

Louisville, KY

Minimum three years of experience in a relatable Account Management/Client Success role * Minimum one-year experience in a management position (preferred) * Must be able to work in a fast-paced ...

Octagos

$110 - $120/hr

  • Medical

  • Dental

  • Vision

Customer Success Manager US 7 days ago Requisition ID: 1127 Salary Range: $110,000.00 To $120,000.00 Annually Customer Success Manager Role About Octagos : Octagos is modernizing remote cardiac ...

New

Mapnexa

Customer Success Manager

Eastern, KY · On-site

$70 - $90/hr

As a Customer Success Manager, you'll be the voice of our customers. You'll onboard new accounts, run training, and ensure teams get value from aerial mapping and BIM tools. You'll monitor adoption ...

New

Greater Giving, Inc.

$90 - $120/hr

  • Medical

  • PTO

As a Customer Success Manager, you will own the experience for your portfolio of customers. You ... In this role, you'll own the end-to-end client journey, driving product adoption, retention and ...

New

Perspectum Diagnostics Ltd.

$90 - $120/hr

At least 2-3 years' experience in a client-facing or clinical customer success management role, or a related field-based healthcare commercial role * Willingness to travel across the eastern ...

New

Augusthealth

$90 - $140/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... long-lasting client relationships. * Assess and understand existing customer configurations ... Success, Account Management, Implementation, or a similar function Experience in healthcare or ...

New

Prochant

$85 - $120/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

S.-based outsourced healthcare billing organization, by overseeing key operational and client-facing functions. The Reimbursement Success Manager is responsible for building and maintaining strong ...

New

Restaurant365

$96 - $145/hr

  • Medical

  • Retirement

  • PTO

As a Senior Customer Success Manager,you will manage the long-term customer relationship by ... Tracking anddrivekey client metrics such as usage, health, CSAT, and net promoter scores.

New

Equifax

Customer Success Manager

Louisville, KY · On-site

  • Medical

  • Retirement

  • PTO

The Customer Success Manager is the trusted partner responsible for maximizing customer value and ... Serve as the primary trusted advisor and advocate for key client stakeholders, ensuring long-term ...

Equifax, Inc.

Customer Success Manager

Louisville, KY · On-site

  • Medical

  • Retirement

  • PTO

The Customer Success Manager is the trusted partner responsible for maximizing customer value and ... Serve as the primary trusted advisor and advocate for key client stakeholders, ensuring long-term ...

MBC Technologie Group

$90 - $150/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager - Cybersecurity MBC Technology Group (MBCTG) is a technology integrator specializing in enterprise-grade cloud architecture, DevOps transformation, data platforms, artificial ...

New

Genesys

$104 - $183/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Success Manager page is loaded## Sr. Customer Success ManagerApplylocations: Utah, USA: Colorado, USA: Nevada, USA: California, USA: Washington, USAtime type: Full timeposted on: Posted ...

New

ServiceTitan, Inc.

$105 - $168/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Success Manager, Strategic Accounts, you'll manage the long-term success of ... A natural ability to think several steps ahead of the client and take proactive steps to address ...

New

UiPath, Inc.

$120 - $170/hr

Your mission As a Customer Success Manager (CSM) , you'll serve as a strategic advisor and trusted partner to enterprise organizations, helping them realize transformational business value through ...

New

S27a

$90 - $120/hr

  • Medical

  • Dental

  • Vision

  • Retirement

What We're Looking For * 3+ years in customer success, account management, or implementation--ideally in SaaS with a technical or compliance product. * Track record owning the full customer lifecycle ...

New

Mortgage Cadence

$100 - $150/hr

The Customer Success Manager at Mortgage Cadence is the relationship anchor for our existing client base -- the person lenders turn to when they want to grow, optimize, or get more out of the ...

New

COPE Health Solutions

$139 - $175/hr

The Technical Customer Success Manager plays a pivotal role in bridging technical expertise and ... Support both internal and external client relationships to ensure adoption, retention, and ...

New

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Showing results 21-40

All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Kentucky

Client Success Manager information

See Kentucky salary details

$28.2K

$72.1K

$121.6K

How much do client success manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for client success manager in Kentucky is $72,143.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $86,000.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What are the most commonly searched types of Client Success jobs in Kentucky?

The most popular types of Client Success jobs in Kentucky are:

What are popular job titles related to Client Success Manager jobs in Kentucky?

For Client Success Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Client Success Manager jobs in Kentucky look for?

The top searched job categories for Client Success Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Client Success Manager jobs?

Cities in Kentucky with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Kentucky as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $72,143 per year, or $34.7 per hour.

Merchant Success Manager

ShipMonk

Louisville, KY

Full-time

Re-posted 6 days ago

ShipMonk rating

6.3

Company rating: 6.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.

Overview:

The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top-tier accounts. Their main objective is to assist our merchants in the growth and scale of their brands through logistics and operational expertise as well as helping the merchant better understand the full potential of Shipmonk. They must champion a collaborative culture with different business groups and departments, to improve merchant support programs and enhance merchant satisfaction.

Who we are:

  • We are an outcome-driven and merchant-focused team, emphasizing partnership and long-term growth.
  • We have a deeper level of accountability with our merchants, aligning with their goals rather than just fulfilling your own job obligations
  • We are proactively enabling merchants to succeed using your platform, services, or solutions.
  • We are shifting the conversation from simply managing relationships to being a strategic partner in our merchant's growth

What you'll do:

  • Deep dive into each assigned top tier account, learning the business of each merchant
  • Align with the merchant's goals to better guide and service them
  • Establish long-standing, trusted relationships with merchants, and develop open and effective channels of communication
  • Update and assist with internal projects for merchants, to increase merchant satisfaction
  • Encourage revenue growth by inspiring merchants to utilize additional services
  • Become the reliable point of contact for each merchant
  • Be involved in day-to-day operations to gain a better understanding of how our company is servicing our merchants
  • Become the internal go-to for questions regarding top tier merchants
  • Provide regular updates to merchants on the progress of their account regarding, but not limited to: Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations, recommendations for improvement and growth

What you'll need:

  • Minimum three years of experience in a relatable Account Management/Client Success role
  • Minimum one-year experience in a management position (preferred)
  • Must be able to work in a fast-paced environment, and demonstrate the ability to meet deadlines
  • Strong communication skills required (verbal and written)
  • Must be willing to travel to different facilities and client locations
  • Upbeat and enthusiastic personality, with a go-getter attitude
  • Must be a problem solver with forward-thinking
  • Proficiency with Microsoft Office
  • Experience with Warehouse Management Systems is a plus
  • Experience with Salesforce is a plus

We are exceptionally proud of our dedicated, brilliant ShipMonkers -- the employees who collaborate to provide first-class service, solve problems, and get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values. When we add new positions at ShipMonk, we define the role 80% and look for talented individuals who can join the team, run fast, and co-create the other 20% of their job. We need our team to get engaged from Day 1 to do the work and define the work that will make us successful in the near and long term.

Perks Of Being a ShipMonker

  • Full health benefits coverage (medical, dental, vision)
  • Unlimited Paid Vacation Time
  • 401(k) retirement plan

We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

  • Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
    ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
    ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
    ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
    ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values

Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

  • Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
  • People make ShipMonk: We believe in our team and invest in our people.
  • Own it: We take ownership of our work, our mistakes, and our successes.
  • Get sh*t done: We're a fast-paced, high-growth company that values action and results.
  • Change the score: We challenge the status quo, constantly innovating and improving.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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