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Success Manager Jobs in Kentucky (NOW HIRING)

ShipMonk

Merchant Success Manager

Louisville, KY · On-site

Merchant Success Manager The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top-tier accounts. Their main objective is to assist our ...

Virtual Peaker

Client Success Manager

Louisville, KY · On-site

$80K - $90K/yr

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future. Role Responsibilities ...

Virtual Peaker

Client Success Manager

Louisville, KY · Remote

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future. Role Responsibilities ...

Octagos

$110 - $120/hr

Customer Success Manager US 7 days ago Requisition ID: 1127 Salary Range: $110,000.00 To $120,000.00 Annually Customer Success Manager Role About Octagos : Octagos is modernizing remote cardiac ...

NGE Sports

$90 - $140/hr

Customer Success Manager Remote | Full-time Are you highly organized, detail-oriented, great with people, and passionate about helping customers succeed? At Cloud Range, we're on a mission to ...

New

Mapnexa

Customer Success Manager

Eastern, KY · On-site

$70 - $90/hr

As a Customer Success Manager, you'll be the voice of our customers. You'll onboard new accounts, run training, and ensure teams get value from aerial mapping and BIM tools. You'll monitor adoption ...

FlowX.ai group

$90 - $130/hr

Mission As a Customer Success Manager, your role is to oversee and drive the success of our US clients. The relationship starts the moment the agreement is signed - sometimes earlier - and you'll own ...

New

PEX

$90 - $150/hr

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX, Customer Success isn't just a department -- it's the heart of our ...

QuVa Pharma, Inc.

$86 - $118/hr

What Customer Success Manager Does Each Day: * Acts as our customers' main point of contact; take responsibility for onboarding, training and relationship management * Consults and collaborates with ...

New

Cleo

Customer Success Manager

Frankfort, KY · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

OutSystems

$100 - $118/hr

Customer Success Manager - Due to our exceptional growth, we're looking for key players in our growing global Customer Success team. If you have an affinity for technology, a passion for making your ...

New

BlackLine

$128 - $161/hr

Senior Customer Success ManagerSkip to main content#Senior Customer Success Manager page is loaded## Senior Customer Success ManagerApplyremote type: Hybridlocations: New Yorktime type: Full ...

New

Oasis Solutions

Client Success Manager

Louisville, KY · On-site

Experience with SAAS or ERP sales and client success management is required. * Comfortably using CRM software (e.g., Salesforce, HubSpot, or similar) and other customer engagement tools is required.

MBC Technologie Group

$90 - $150/hr

Customer Success Manager - Cybersecurity MBC Technology Group (MBCTG) is a technology integrator specializing in enterprise-grade cloud architecture, DevOps transformation, data platforms, artificial ...

Perspectum Diagnostics Ltd.

$90 - $120/hr

Perspectum is hiring a Customer Success Manager to own our East Coast territory , joining a regional CSM team responsible for the adoption and retention of our clinical imaging software across US ...

Resideo

Customer Success Manger

Louisville, KY · On-site

The Customer Success Manager (CSM) serves as a strategic partner to central station customers, dealers, and enterprise accounts, with a focus on adoption, retention, as well growth across the Resideo ...

Genesys

$104 - $183/hr

Customer Success Manager page is loaded## Sr. Customer Success ManagerApplylocations: Utah, USA: Colorado, USA: Nevada, USA: California, USA: Washington, USAtime type: Full timeposted on: Posted ...

Smartly, Inc

$87 - $115/hr

As a Customer Success Manager at Bonusly, you will take ultimate ownership of the growth, retention, and overall success of your book of business. We are looking for a strategic, results-oriented ...

Equifax

Customer Success Manager

Louisville, KY · On-site

The Customer Success Manager is the trusted partner responsible for maximizing customer value and driving account retention within an assigned portfolio of clients across their entire experience ...

Hewlett Packard Enterprise Development LP

$183 - $355/hr

Senior Customer Success Manager This role has been designated as 'Remote/Teleworker', which means you will primarily work from home. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud ...

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Success Manager information

See Kentucky salary details

$28.2K

$72.1K

$121.6K

How much do success manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for success manager in Kentucky is $72,143.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $86,000.00 per year, depending on experience, location, and employer.

What is a success manager?

Success Managers, often called Customer Success Managers (CSMs), are professionals who work to ensure that customers achieve their desired outcomes when using a company's products or services. They build strong relationships with clients, provide onboarding and training, and act as the main point of contact for resolving issues and gathering feedback. Success Managers also help identify opportunities for customers to gain more value and may work with sales or support teams to improve the overall customer experience. Their main goal is to drive customer satisfaction, retention, and long-term loyalty.

What are the key skills and qualifications needed to thrive as a success manager?

To thrive as a Success Manager, you need strong relationship management, customer service acumen, and a solid understanding of the product or service, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analysis tools, and project management systems is typically required. Outstanding communication, problem-solving, and proactive listening skills help you build trust and anticipate client needs. These abilities are crucial for ensuring client satisfaction, driving retention, and fostering long-term business growth.

How does a success manager typically collaborate with cross-functional teams to support client outcomes?

Success Managers regularly work with departments like Sales, Product, and Support to ensure clients achieve their desired outcomes with the company's products or services. This often involves coordinating onboarding processes, communicating client feedback to product teams, and working alongside support to resolve any issues that arise. Effective collaboration helps build lasting client relationships and drives continuous improvement. Success Managers also participate in regular meetings with these teams to align on goals and share insights, making teamwork a core part of the role.

What are popular job titles related to Success Manager jobs in Kentucky?

For Success Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Success Manager jobs in Kentucky look for?

The top searched job categories for Success Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Success Manager jobs?

Cities in Kentucky with the most Success Manager job openings:

Success Manager jobs near you
Infographic showing various Success Manager job openings in Kentucky as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $72,143 per year, or $34.7 per hour.

Merchant Success Manager

ShipMonk

Louisville, KY • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

ShipMonk rating

6.3

Company rating: 6.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Merchant Success Manager

The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top-tier accounts. Their main objective is to assist our merchants in the growth and scale of their brands through logistics and operational expertise as well as helping the merchant better understand the full potential of Shipmonk. They must champion a collaborative culture with different business groups and departments, to improve merchant support programs and enhance merchant satisfaction.

The Merchant Success Manager will:

  • Deep dive into each assigned top tier account, learning the business of each merchant
  • Align with the merchant's goals to better guide and service them
  • Establish long-standing, trusted relationships with merchants, and develop open and effective channels of communication
  • Update and assist with internal projects for merchants, to increase merchant satisfaction
  • Encourage revenue growth by inspiring merchants to utilize additional services
  • Become the reliable point of contact for each merchant
  • Be involved in day-to-day operations to gain a better understanding of how our company is servicing our merchants
  • Become the internal go-to for questions regarding top tier merchants
  • Provide regular updates to merchants on the progress of their account regarding, but not limited to: Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations, recommendations for improvement and growth

What you'll need:

  • Minimum three years of experience in a relatable Account Management/Client Success role
  • Minimum one-year experience in a management position (preferred)
  • Must be able to work in a fast-paced environment, and demonstrate the ability to meet deadlines
  • Strong communication skills required (verbal and written)
  • Must be willing to travel to different facilities and client locations
  • Upbeat and enthusiastic personality, with a go-getter attitude
  • Must be a problem solver with forward-thinking
  • Proficiency with Microsoft Office
  • Experience with Warehouse Management Systems is a plus
  • Experience with Salesforce is a plus

Perks Of Being a ShipMonker:

  • Full health benefits coverage (medical, dental, vision)
  • Unlimited Paid Vacation Time
  • 401(k) retirement plan

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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