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Client Success Manager Jobs in Covington, KY (NOW HIRING)

Mindfully

Client Success Liaison

Cincinnati, OH · On-site

$17/hr

This role is a key contributor to the Client Success department and requires professionalism ... Maintain accurate, organized, and confidential documentation within CRM and/or EMR systems, in ...

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Client Success Manager information

See Covington, KY salary details

$31.5K

$80.6K

$135.9K

How much do client success manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for client success manager in Covington, KY is $80,625.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What job categories do people searching Client Success Manager jobs in Covington, KY look for? The top searched job categories for Client Success Manager jobs in Covington, KY are:
What cities near Covington, KY are hiring for Client Success Manager jobs? Cities near Covington, KY with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Covington, KY as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $80,625 per year, or $38.8 per hour.

Client Success Manager

Hubbard Broadcasting

Cincinnati, OH • On-site

Full-time

Re-posted 18 days ago

Hubbard Broadcasting rating

7.4

Company rating: 7.4 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

40th of 76 rated media

Job description

  • Manage client onboarding from start to finish, ensuring implementation is well-organized and aligned with client expectations.
  • Serve as an advisor to clients, utilizing 2060 Digital resources, best practices, and tools.
  • Efficiently manage and oversee multiple client onboarding projects concurrently.
  • Develop agendas, manage and lead external client meetings, such as kick-offs, and participate in reporting sessions.
  • Collaborate with clients to ensure proper access and connectivity across their website and advertising platforms--such as Google, Meta, and others--to support accurate tracking, reporting, and campaign execution.
  • Own the creative request process by coordinating with clients and internal production teams to ensure timely delivery of all necessary assets.
  • Set clear expectations with the client regarding creative deadlines, approval timelines, and potential impact on campaign launch dates.
  • Collaborate with the Digital Brand Strategist (DBS) to ensure all creative assets align with the overall campaign strategy and objectives.
  • Keep stakeholders informed with clear, timely progress updates.
  • Identify and recommend process improvements and resource enhancements tailored to client needs, supporting continuous optimization efforts.
  • Liaison with internal teams to present feedback or improvements to internal processes related to onboarding and escalate any issues preventing successful implementations.
  • Collaborate with team members to gather data and deliver high-quality, accurate, and insightful reports
  • Support ongoing efforts to optimize the customer experience and foster successful interactions throughout onboarding and across the entire client lifecycle.
  • Lead client retention efforts by providing exceptional service that ensures client satisfaction and nurtures lasting partnerships.
  • Provide flexible support across the entire Customer Success Management team as needed to ensure seamless coverage and maintain operational continuity.
  • Perform additional duties as assigned.

  • Ideal background includes a degree in marketing, communications, or a related field and 1+ years of experience in a digital agency or equivalent hands-on digital marketing role.
  • Strong project management and time management skills; familiarity with project management software is a plus.
  • Ability to support new customers and their success in achieving long-term value from digital solutions.
  • Exceptional interpersonal skills; adept at connecting with clients from diverse backgrounds and clearly explaining complex technical and business concepts in a relatable manner.
  • Skilled in building strong relationships and resolving conflicts, with the ability to influence and align internal teams and external partners.
  • Clear, professional communicator with strong phone and video presence; remains calm and solutions-focused under pressure.
  • Proven ability to manage multiple competing priorities and effectively prioritize work in a fast-paced, dynamic environment.
  • Knowledge of current digital marketing trends and tactics
  • Experience working with Google Analytics, Google Tag Manager, and the broader Google Suite of tools, and the ability to understand, validate, and verify reporting metrics to ensure data accuracy and clarity.
  • Must be highly creative, adaptable, and detail-oriented, with a strong ability to manage deadlines effectively.
  • Proven ability to collaborate in a team-oriented environment.
  • Ability to work in compliance with company policies and procedures
  • Project an appropriate professional appearance and demeanor
  • Ability to work established schedule and other hours as needed

PHYSICAL REQUIREMENTS:
  • Sits, stands and walks on a regular basis.
  • Ability to communicate in English both verbally and in writing.
  • Dexterity to manipulate computer keys and other office equipment.
  • Requires the ability to think critically and to articulate information in a clear and concise manner to others verbally and in writing.
  • Work under pressure, meeting tight deadlines.
  • Good vision to see computer screen.
  • Prepare reports, business correspondence, and business proposals.
  • Quick and clear thinking required.
  • Ability to gather and organize large amounts of data and search for patterns and connections.
  • Requires the ability to think creatively, tactically and to articulate information in a clear and concise manner to others verbally and in writing.

Must be able to perform the essential functions of the job. The Company will make reasonable physical accommodations to facilitate the ability to perform essential job functions.

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