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Client Services Representative Jobs in Alabama (NOW HIRING)

Banfield

Client Service Representative

Birmingham, AL · On-site

$15 - $20.50/hr

... services and route the flow of clients and pets to ensure superior client care and maximum ... productivity of the veterinary medical team. · Maximize the number of pets seen by the hospital ...

Banfield

Client Service Representative

Trussville, AL · On-site

$14.75 - $20/hr

... services and route the flow of clients and pets to ensure superior client care and maximum ... productivity of the veterinary medical team. • Maximize the number of pets seen by the hospital ...

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Client Services Representative information

See Alabama salary details

$8

$17

$24

How much do client services representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for client services representative in Alabama is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.94 per hour, depending on experience, location, and employer.

What does a client services representative do?

A Client Services Representative acts as the main point of contact between a company and its clients, helping to answer questions, resolve issues, and ensure customer satisfaction. They handle client inquiries via phone, email, or chat, process orders, provide information about products or services, and address any concerns clients may have. Their goal is to build and maintain positive relationships, ensuring clients have a seamless and positive experience with the company.

What are some common challenges faced by client services representatives, and how can they be managed effectively?

Client Services Representatives often encounter challenges such as handling high volumes of client inquiries, managing difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To manage these effectively, strong organizational skills, patience, and clear communication are essential. Many organizations provide ongoing training, mentorship, and support resources to help representatives develop effective problem-solving strategies and maintain positive client relationships, which are critical for success in this role.

What are the key skills and qualifications needed to thrive as a client services representative?

To thrive as a Client Services Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent with some customer service experience. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is commonly required. Standout representatives demonstrate patience, empathy, and adaptability when addressing client concerns and building relationships. These skills and qualities are crucial for ensuring customer satisfaction, effective issue resolution, and long-term client retention.
What are popular job titles related to Client Services Representative jobs in AL? For Client Services Representative jobs in AL, the most frequently searched job titles are:
Client Services Representative jobs near you
Infographic showing various Client Services Representative job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $35,438 per year, or $17 per hour.

Client Service Representative

Riverview Animal Clinic

Birmingham, AL • On-site

$13.75 - $18.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

Are you a people person who loves animals? We’re looking for a warm, organized Client Service Representative to be the welcoming face of our veterinary clinic. You’ll be the first point of contact for pet owners and their animals — and a key part of making every visit smooth and stress-free.


What You'll Do:

  • Answer phones, respond to emails, and greet clients and patients at the front desk
  • Schedule and confirm appointments and manage the clinic calendar
  • Process check-ins, update patient records, and handle billing and payment collection
  • Relay accurate medical information between clients and veterinary staff
  • Support pet owners through emotionally sensitive moments — from routine visits to end-of-life care
  • Keep the front desk and waiting area organized and welcoming


What We're Looking For:

  • Genuine love for animals and empathy for pet owners
  • Strong communication skills — phone, in-person, and written
  • Ability to stay calm and organized in a fast-paced environment
  • Comfort with basic computer systems and scheduling software
  • Previous customer service experience required; veterinary or medical office experience a plus
  • High school diploma or equivalent required


About us: 

  • We have seven veterinarians and focus on exceptional patient care by offering a wide range of medical and boarding services. We provide services for companion and exotic animals! Medical services include wellness, urgent care/emergencies during daytime hours, ultrasounds, digital radiographs / digital dental radiographs, endoscopy, laser therapy, chemotherapy, orthopedics, full in-house lab, and so much more!
  • RAC encourages personal and professional growth for all team members. Along with on the job training, we provide opportunities for Continued Education for further development of your skillset and knowledge! 


Key Qualifications: 

  • Problem Solving Abilities:
    • As a CSR, you will be the first point of contact for our clients, playing a key role in ensuring their needs are met efficiently and effectively. We are seeking an individual with exceptional problem-solving skills to navigate a variety of client situations and provide solutions that prioritize the well-being of our patients.
  • Adaptability: 
    • Quickly assess and adapt to unforeseen challenges in a veterinary environment. Demonstrate flexibility in handling diverse client needs and unexpected situations.
  • Effective Communication: 
    • Clearly convey information to clients regarding treatment plans, pricing, and other relevant details. Collaborate with the veterinary team to ensure accurate and timely communication.


Schedule:

  • Schedule consists of four 10-hour shifts with weekend and holiday rotation. Shifts generally are 7:00am-6:00pm, although some opening and closing shifts will be necessary. A partial kennel shift will be required once a month. 


Benefits: 

  • We offer a generous benefit package, including:
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Paid Time Off
    • Service Discounts
    • Uniform Allowance 
    • Continued Education Stipend
    • 401K 
    • Short Term Disability