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Client Services Manager Jobs in Park Ridge, IL (NOW HIRING)

Roku

Manager, Client Services

Chicago, IL

$144K - $165K/yr

The Client Services team is responsible for managing and growing Roku's partnerships with Advertisers and ultimately enabling our clients to reach their business objectives. What is the role? The ...

Roku, Inc.

Manager, Client Services

Chicago, IL · On-site

$144K - $165K/yr

The Client Services team is responsible for managing and growing Roku's partnerships with Advertisers and ultimately enabling our clients to reach their business objectives. What is the role? The ...

Kantar

Manager, Client Service

Chicago, IL · Hybrid

Manager, Client Service Job Location: Hybrid- , Chicago, New York City, Norwalk About the team: Our ... Medical plans with comprehensive, affordable coverage for a range of health services * Health ...

Kantar Group

Manager, Client Service

Chicago, IL · On-site

Manager, Client Service Job Location: Hybrid- , Chicago, New York City, Norwalk About the team: Our ... Medical plans with comprehensive, affordable coverage for a range of health services * Health ...

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All JobsClient Services JobsClient Services Manager JobsClient Services Manager Jobs in Park Ridge, IL

Client Services Manager information

See Park Ridge, IL salary details

$34.4K

$69.2K

$125.5K

How much do client services manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for client services manager in Park Ridge, IL is $69,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,200.00 and $81,700.00 per year, depending on experience, location, and employer.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs

What job categories do people searching Client Services Manager jobs in Park Ridge, IL look for?

The top searched job categories for Client Services Manager jobs in Park Ridge, IL are:

What cities near Park Ridge, IL are hiring for Client Services Manager jobs?

Cities near Park Ridge, IL with the most Client Services Manager job openings:

Client Services Manager jobs near you

Client Services Representative

Chicago, IL • On-site

GES - Global Experience Specialists
See more jobs at GES - Global Experience Specialistsexternal

$22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Job Opportunity in Downtown Chicago

Act as a supporting cast member in the Client Services Department. Assisting our Client Services Team with their day-to-day duties as well as supporting the Senior Leaders of the Team. Reports directly to the Associate Director of Client Services/Director of Client Services.

Responsibilities:

  • Develop Exhibitor Kit manuals, including show schedule information, pricing models, freight details and customer/facility-provided forms and working with team to prepare final electronic manual for our exhibitors
  • Handle exhibitor list entry and subsequent updates, edits and changes
  • Create and manage show details in GES CORE system, ensuring all show details are added and managed for consistency and accuracy
  • Write, process and manage Show Organizer work orders, as necessary on assigned events
  • Attends show management, operations, and Show Planning meetings to ensure there is follow up in action items and effective communication between departments
  • Perform Client Services Representative functions as outlined in standard operating procedures
  • Perform other assigned tasks in all GES applications pertaining to Client Services functions
  • Acts as a liaison with show management, venue contacts, and production personnel with regard to all services
  • Proficiency in recurrent Show Organizer invoice auditing, ensuring all company-mandated policies are adhered to in regards to billing, pricing and contractual discounting
  • Partner with City Finance teams to prepare and manage monthly show financial reporting Excel tools
  • Assists Client Services Manager at show site as needed by handling a specific area or function, order entry, updating the official invoice, and assisting with association needs
  • Serves as in-house contact for Client Services Manager while they are at show site
  • Produce miscellaneous/small projects as needed
  • Performs other duties as assigned and deemed necessary of the position under the direction of the Associate Director of Client Services/Director of Client Services

Qualifications:

  • College degree preferred
  • Two (2) years' experience in the tradeshow, convention, hospitality industry or special event planning preferred
  • Good oral and written communication skills
  • Good organizational skills

Work Environment:

  • Requires ability to adapt to multiple settings and shifting responsibilities
  • Must be able to work under pressure
  • Opportunity to work nights, weekends and at showsite
  • Position may require long hours during several months of the year
  • Typically performs work on the event floor, in noisy and crowded areas
  • Frequently encounters uncomfortable temperatures, dust and/or other conditions
  • Requires working both alone and with others in a team atmosphere
  • Requires working with union and non-union employees

Compensation: $22.00+. The pay range and actual offers are based on a variety of individualized factors including skills, qualifications, experience, location and role specific competencies. Some positions may also offer additional earnings, such as bonuses, incentives or commissions. Salary is only one part of the full value and perks of working with GES.

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

  • Competitive salaries
  • 401K with company match
  • Healthcare/vision/dental insurance
  • Wellness benefits
  • Career development program
  • Employee assistance program
  • Vacation time
  • Community involvement opportunities
  • Team activities

And much more……

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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