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Client Services Manager Jobs in Park Ridge, IL (NOW HIRING)

CHOOSE CHICAGO

Client Services Manager

Chicago, IL

Client Services Manager Department: Client Services Reports To: Sr. Director Client Services Location: Hybrid (In office 3 days per week) FLSA Status: Exempt Effective Date: September 2026 Choose ...

Epiq

eDiscovery Client Services Manager

Chicago, IL · Remote

$130K - $145K/yr

The Client Services Manager functions as a key leader in successfully managing the Client Services team and assigned client relationships through effective project management coordination and ...

Orion

Manager, Client Services

Mundelein, IL · Hybrid

$72K - $110K/yr

As the Client Services Manager, you will lead our client services team. You will be responsible for ensuring exceptional client satisfaction, managing client relationships, and driving business ...

Wheels, Inc.

Manager, Client Services

Schaumburg, IL · On-site

As a Manager, Client Services, you'll play a vital leadership role in bringing that vision to life guiding a team of Account Managers who are the face of service excellence for our clients. This ...

New

Roku

Manager, Client Services

Chicago, IL · On-site

$144K - $165K/yr

The Client Services team is responsible for managing and growing Roku's partnerships with Advertisers and ultimately enabling our clients to reach their business objectives. What is the role? The ...

Liberty Mutual

Client Service Manager II

Chicago, IL · Hybrid

$101K - $140K/yr

Description About the Role Liberty Mutual is hiring a Client Services Manager II to own the service experience for a portfolio of customers of all sizes and levels of complexity . Working under ...

Liberty Mutual

Client Service Manager II

Chicago, IL · Hybrid

$101K - $140K/yr

Description About the Role Liberty Mutual is hiring a Client Services Manager II to own the service experience for a portfolio of customers of all sizes and levels of complexity. Working under ...

Liberty Mutual

Client Service Manager II

Chicago, IL · Hybrid

$83K - $167K/yr

About the Role Liberty Mutual is hiring a Client Services Manager II to own the service experience for a portfolio of customers of all sizes and levels of complexity. Working under limited ...

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Client Services Manager information

See Park Ridge, IL salary details

$34.4K

$69.2K

$125.5K

How much do client services manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for client services manager in Park Ridge, IL is $69,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,200.00 and $81,700.00 per year, depending on experience, location, and employer.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs

What job categories do people searching Client Services Manager jobs in Park Ridge, IL look for?

The top searched job categories for Client Services Manager jobs in Park Ridge, IL are:

What cities near Park Ridge, IL are hiring for Client Services Manager jobs?

Cities near Park Ridge, IL with the most Client Services Manager job openings:

Client Services Manager jobs near you

Client Services Manager

Chicago, IL

CHOOSE CHICAGO
51 - 200 employees
Learn more about CHOOSE CHICAGOexternal

Full-time

Posted 17 days ago

Job description

Position Title: Client Services Manager  

Department: Client Services  

Reports To: Sr. Director Client Services  

Location: Hybrid (In office 3 days per week) 

FLSA Status:  Exempt  

Effective Date: September 2026 

Choose Chicago is the official sales and marketing organization responsible for promoting Chicago as a global visitor destination to business and leisure travelers.  

POSITION SUMMARY 

The Client Services Manager (CSM) plays a pivotal role in delivering exceptional service to meeting, tradeshow, and convention clients hosting events in Chicago. Working in close partnership with the Sales team and acting as the primary liaison between event management, Choose Chicago partners, and city departments, the CSM ensures seamless and memorable experiences for clients.   

The Client Services Manager serves as an extension of event management, providing destination marketing resources, attendance building assistance, city recognition, site visits, welcome services and vendor referrals. 

KEY RESPONSIBILITIES  

  • Assess assigned accounts to develop customized proposals that maximize event success.  

  • Build and maintain strong relationships with clients through regular communication and provide the highest level of customer service.  

  • Forecast and manage expenditures within 5% of the approved client budget. 

  • Maintain accurate account profiles and documentation of account activity in CRM; organize electronic files promptly and accurately.  

  • Coordinate and lead site inspections, including itinerary planning, venue recommendations, and logistical arrangements.  

  • Collaborate with Sales, Marketing, hospitality partners, attractions, and city departments to deliver integrated solutions. 

  • Execute Chicago’s “We’re Glad You’re Here!®” city recognition program and retention services enhancing the client and attendee experience. 

  • Develop new programs as well as recommendations for improving existing services, based on client feedback and industry trends. 

  • Support partners through referrals and participation in meetings and special events.  

  • Serve as primary onsite contact for clients, ensuring all needs are met and issues are resolved promptly. 

  • Travel to promote the city for future Chicago shows and attend client appointments and industry events. 

  • Perform other duties as assigned by leadership.  

MINIMUM QUALIFICATIONS 

  • Minimum of four (4) years of customer service and project management experience in hospitality, tourism, or event management demonstrating progressive responsibility.  

  • Demonstrated commitment to exceptional customer service and teamwork. 

  • Ability to work flexible hours, including evenings, holidays and weekends as required. 

  • Occasional travel is required. 

  • Bachelor’s degree preferred. 

  • Industry certifications (Certified Meeting Professional (CMP), Certified Exhibition Manager (CEM) or similar), or active pursuits are a plus. 

  • Experience with convention, tradeshow and meeting management is a plus. 

  • Prior management experience is a plus. 

KNOWLEDGE, SKILLS, AND ABILITIES 

  • In-depth knowledge of Chicago’s attractions, hotels, and special event venues. 

  • Professional representation of Choose Chicago with both internal and external clients. 

  • Self-starter with strong problem-solving skills and the ability to make sound, independent decisions. 

  • Excellent written and verbal communication skills, with strong attention to detail. 

  • Outstanding organizational and time management skills; able to handle multiple projects and clients simultaneously.  

  • Confident in entertaining clients and delivering presentations at events, meetings, and site visits. 

  • Proficient in MS Office suite (Word, Excel, Outlook, PowerPoint, TEAMS). 

  • Proficient in using workplace AI technologies and automation tools to improve efficiency while maintaining strict adherence to data privacy, confidentiality, and company policies. 

PHYSICAL REQUIREMENTS  

  • Ability to work at a computer for extended periods. 

  • Ability to stand and walk for prolonged periods such as during site inspections and events. 

  • Ability to travel by air and ground transportation for client and partner appointments, site visits, and industry events. 

  • Ability to work in-office a minimum of three (3) days per week. 

Choose Chicago is an Equal Opportunity Employer 

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