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Client Service Supervisor Jobs (NOW HIRING)

Kestra Holdings

Client Service Supervisor

Tempe, AZ · On-site

The Client Service Supervisor in Concierge is a frontline leader responsible for overseeing daily operations, supporting a team of associates, and ensuring the delivery of exceptional experience for ...

SGS

Client Service Supervisor

North Sioux City, SD · On-site

Oversees all Client Service Receiving, Ambassador and Courier functions as required * Performs ... Supervises others Yes * Number of employees directly reporting - Supervisory; 5-15 Non-Supervisory ...

Sago

Client Service Supervisor

Los Angeles, CA

$22/hr

Supervise CSR's. * Communicate daily with the Supervisor/Facility Manager. * Manage client projects. * Upload and supervise digital files. * Review Menu Sheets/order food. * Provide compensation for ...

SPS-North America

Client Service Supervisor

Herndon, VA · On-site

$23.50 - $26/hr

The Client Service Supervisor (CSS) provides leadership and functions as a working Supervisor by guiding and directing site activities. This position is to sit on-site with our client and oversee ...

Innovetive Petcare

Client Service Supervisor

Melrose, MA · On-site

$24 - $27/hr

Prior leadership, supervisory, or management experience preferred * Strong understanding of veterinary practice workflows and client service best practices * Excellent communication, conflict ...

Sago

Client Service Supervisor

Los Angeles, CA · On-site

$22/hr

Supervise CSR's. * Communicate daily with the Supervisor/Facility Manager. * Manage client projects. * Upload and supervise digital files. * Review Menu Sheets/order food. * Provide compensation for ...

Sago

Client Service Supervisor

Los Angeles, CA

$22/hr

Supervise CSR's. * Communicate daily with the Supervisor/Facility Manager. * Manage client projects. * Upload and supervise digital files. * Review Menu Sheets/order food. * Provide compensation for ...

SGS

Client Service Supervisor

Harrisburg, PA · On-site

Oversees all Client Service Receiving, Ambassador and Courier functions as required * Performs Client Service Receiving, Ambassador and Courier functions as necessary * Responsible for interviewing ...

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Client Service Supervisor information

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$35K

$70.3K

$127.5K

How much do client service supervisor jobs pay per year?

As of Jun 20, 2026, the average yearly pay for client service supervisor in the United States is $70,329.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What is a person who is a client?

A client is an individual or organization that receives services or products from a company or professional. In a Client Service Supervisor role, understanding clients' needs and maintaining positive relationships are essential for effective service delivery and customer satisfaction.

What is the definition of a client?

A client is an individual or organization that receives services or products from a company or professional. In a client service supervisor role, understanding client needs and maintaining positive relationships are essential for ensuring satisfaction and ongoing business. Clients can be internal or external and often require effective communication and problem-solving skills.

How does a Client Service Supervisor typically support the professional development of their team members?

A Client Service Supervisor plays a key role in coaching and mentoring team members by providing regular feedback, facilitating training sessions, and identifying growth opportunities within the organization. They often conduct performance reviews and work collaboratively with staff to set achievable goals, ensuring employees feel supported in advancing their skills. Additionally, supervisors may encourage cross-training and participation in industry workshops, helping team members expand their expertise and prepare for potential promotions.

What are the key skills and qualifications needed to thrive as a Client Service Supervisor, and why are they important?

To thrive as a Client Service Supervisor, you need strong leadership, customer service expertise, and a background in business or a related field, often supported by a bachelor's degree. Familiarity with CRM software, ticketing systems, and workflow management tools is typically required. Outstanding communication, conflict resolution, and team motivation skills help you excel in this role. These abilities are crucial for ensuring client satisfaction, fostering team performance, and maintaining efficient service operations.

What is a client vs. customer?

In a client service supervisor role, a client is an individual or organization that receives ongoing, personalized services or advice, often involving a professional relationship. A customer typically refers to someone who purchases a product or service on a transactional basis without a long-term relationship. Understanding the difference helps in providing appropriate service and building lasting relationships.

What's another word for client?

In the context of a Client Service Supervisor role, another word for client is customer, customer base, or account. These terms refer to individuals or organizations that receive services or products and are essential to maintaining strong relationships and effective communication in client-facing roles.

What does a Client Service Supervisor do?

A Client Service Supervisor is responsible for overseeing a team that provides customer service and support to clients. They ensure that clients receive timely, effective, and courteous service, address escalated issues, and implement policies to improve service quality. Additionally, they may train staff, monitor performance, and communicate client needs to other departments. Their goal is to enhance client satisfaction and maintain strong business relationships.
More about Client Service Supervisor jobs
What cities are hiring for Client Service Supervisor jobs? Cities with the most Client Service Supervisor job openings:
Who are the top companies hiring for Client Service Supervisor jobs? The top employers for Client Service Supervisor jobs are:
What states have the most Client Service Supervisor jobs? States with the most job openings for Client Service Supervisor jobs include:
Client Service Supervisor jobs near you
Infographic showing various Client Service Supervisor job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $70,329 per year, or $33.8 per hour.

Client Service Supervisor

Kestra Holdings

Tempe, AZ • On-site

Full-time

Medical, Retirement

Posted yesterday

Job description

Kestra Financial is a wealth management platform dedicated to empowering independent financial professionals-including traditional and hybrid RIAs-to grow their businesses and deliver exceptional client service. We combine advanced business management technology with personalized consulting to provide unmatched scale, efficiency, and support. Our advisor-focused culture is built on innovation and advocacy, enabling advisors to offer comprehensive securities and investment advisory solutions to their clients
Lead with Purpose. Partner with Impact.
The Client Service Supervisor in Concierge is a frontline leader responsible for overseeing daily operations, supporting a team of associates, and ensuring the delivery of exceptional experience for advisors and clients. This role balances hands-on problem-solving with people leadership and process improvement, ensuring that service commitments are consistently met with accuracy, empathy, and accountability.
You'll serve as a subject matter expert, coach, and escalation point while driving service
consistency, operational efficiency, and team engagement. This is an ideal role for someone with deep service experience, strong communication skills, and a proven ability to lead others through change and complexity.
What You'll Do:
  • Oversee a team of Concierge Associates, setting clear expectations, providing day-to-day
    direction, and coach to ensure high performance and service consistency
  • Monitor, analyze, and report daily workload, call and case volumes, and service level metrics to ensure timely and accurate resolution of client request
    Supervisor, Concierge Kestra Financial, Inc is the parent company of Kestra Investment Services, LLC member FINRA/SIPC and Kestra Advisory Services, LLC
  • Serve as the escalation point for complex, urgent, or sensitive client matters; take ownership through resolution
  • Conduct regular one-on-one meetings and formal performance reviews to support
    development, provide feedback, and address performance concerns in alignment with company expectations
  • Partner with cross-functional teams-including Operations, Compliance, Technology, and Sales-to remove roadblocks, share feedback, and improve end-to-end processes.
  • Analyze trends in service activity to identify opportunities for training, quality improvement, and operational efficiencies
  • Champion operational improvements and process enhancements
  • Apply deep operational expertise to solve issues quickly, identify root causes, and implement
    sustainable solutions
  • Ensure scheduling, staffing, and resource alignment matches client demand and coverage
  • Lead team meetings and contribute to department meetings to reinforce service standards,
    share updates, and keep the team aligned on priorities
  • Support hiring, onboarding, and training of new team members; serve as a culture carrier and role model.
  • Maintain compliance with internal policies, procedures, and regulatory requirements, ensuring the team adheres to operational standards
  • Regularly review and update standard operating procedures (SOPs) to reflect current practices, support training, and improve consistency across the team
  • Contribute to strategic initiatives and represent the Concierge team in cross-functional projects as needed

What You Bring:
  • 4+ years of experience in financial services, client service, or operations
  • 1+ year in a leadership or supervisory role
  • High school diploma required; college degree preferred
  • Experience in advisor support or wealth management preferred
  • Proven ability to lead teams in a client service or operations environment, with a focus on accountability, empathy, and results.
  • Strong organizational and time management skills with the ability to manage both individual and team priorities.
  • Excellent interpersonal communication skills: clear, composed, and able to inspire
    confidence and trust.
  • Ability to navigate and resolve escalations with professionalism, while coaching others through similar scenarios.
  • Strong analytical skills and attention to detail; comfortable interpreting metrics to assess performance and recommend improvements.
  • High comfort level with CRM systems (Salesforce), advisor platforms, and custodial tools; able to guide others through complex workflows. Supervisor, Concierge

Licenses:
• SIE, Series 7 Required (or must be obtained within 6 months of hire)
• Series 24 preferred
Internal Application Policy:
Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.
Benefits to support you:
  • Competitive pay and benefits with a large employer (over 1600 employees nationwide)
  • 401(k), health insurance, and a competitive benefits package
  • Work in a supportive, collaborative environment committed to professional excellence
  • Help clients navigate meaningful financial decisions with confidence
  • Opportunities for training, development, and long-term growth within the firm
  • Tuition reimbursement for qualified expenses

Kestra Values:
Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them. We do that by living our values: Serve, Make it Happen, and One team.
Explore Life at Kestra
Kestra Holdings Website: https://www.kestrafinancial.com/
Careers Portal: https://jobs.dayforcehcm.com/en-US/kestra/KESTRACAREERSITE
LinkedIn: https://www.linkedin.com/company/kestra-financial
Apply Today
Lead with purpose. Apply now and help shape the future of Kestra.
DisclosureBy applying to a job at Kestra Financial, Inc., you are agreeing to the following statements:
  • You acknowledge that if hired, Kestra Financial, Inc. may, obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment.
  • It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Kestra Financial prohibits any such discrimination or harassment.

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