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Client Service Supervisor Jobs in New York (NOW HIRING)

SPS North America

Client Service Supervisor

New York, NY · On-site

$23/hr

Client Services Supervisor About the role The Client Services Supervisor leads the Lobby Concierge team and supports Messenger Center operations to ensure an exceptional tenant and visitor experience.

SPS North America

Client Service Supervisor

New York, NY · On-site

$65K - $72K/yr

Client Service Supervisor New York, New York, United States On-site The Client Service Supervisor (CSS) oversees on-site operations across multiple projects or sites, ensuring high-quality service ...

VCA Animal Hospitals

CSR Supervisor

Staten Island, NY · On-site

$24.50 - $27/hr

Client Service Supervisor We are seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor. Under direction from the Hospital Manager ...

VCA Animal Hospitals

CSR Supervisor

New York, NY

$24.50 - $27/hr

Client Service Supervisor We are seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor. Under direction from the Hospital Manager ...

GardaWorld

Field Service Supervisor

Manhattan, NY · On-site

$27.45/hr

Daily visits to client sites within the market. Your Responsibilities as Field Services Supervisor Supervise daily security services to ensure high standards. Build and maintain strong relationships ...

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Client Service Supervisor information

See New York salary details

$38.3K

$76.9K

$139.5K

How much do client service supervisor jobs pay per year?

As of Aug 25, 2026, the average yearly pay for client service supervisor in New York is $76,943.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,700.00 and $90,800.00 per year, depending on experience, location, and employer.

How does a client service supervisor support the professional development of their team members?

A Client Service Supervisor plays a key role in coaching and mentoring team members by providing regular feedback, facilitating training sessions, and identifying growth opportunities within the organization. They often conduct performance reviews and work collaboratively with staff to set achievable goals, ensuring employees feel supported in advancing their skills. Additionally, supervisors may encourage cross-training and participation in industry workshops, helping team members expand their expertise and prepare for potential promotions.

What are the key skills and qualifications needed to thrive as a client service supervisor, and why are they important?

To thrive as a Client Service Supervisor, you need strong leadership, customer service expertise, and a background in business or a related field, often supported by a bachelor's degree. Familiarity with CRM software, ticketing systems, and workflow management tools is typically required. Outstanding communication, conflict resolution, and team motivation skills help you excel in this role. These abilities are crucial for ensuring client satisfaction, fostering team performance, and maintaining efficient service operations.
Client Service Supervisor jobs near you
Infographic showing various Client Service Supervisor job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $76,943 per year, or $37 per hour.

Client Service Supervisor

New York, NY • On-site

SPS North America
See more jobs at SPS North Americaexternal

Full-time

Re-posted 8 days ago

Job description

Client Service Supervisor

New York, New York, United States
On-site

The Client Service Supervisor (CSS) oversees on-site operations across multiple projects or sites, ensuring high-quality service delivery, staff management, and client satisfaction. This role acts as the primary point of contact for clients while supervising daily operations and maintaining compliance with company policies. The client is a top-tier law firm seeking a lead to oversee print, production, and binding services leading a small team in New York City.

Key Responsibilities:

Supervise legal print, production, and binding services, ensuring accuracy, compliance, and timely delivery of all materials, including document reproduction and distribution critical to law firm operations.
Serve as the main on-site client contact and handle escalations.
Manage staff schedules, resources, and coverage for absences or emergencies.
Track and report key performance metrics (KPIs/SLAs, P&L, budgets).
Lead staff development, coaching, and training; conduct performance reviews.
Maintain a safe, professional, and organized work environment.
Oversee vendors and coordinate special projects.
Participate in client business reviews and support operational improvements.

Qualifications:

High School Diploma or equivalent; bachelor's degree preferred.
Must have 3+ years experience managing offices services, reprographics and light facilities
Law Firm Experience preferred
5+ years of experience in operational management or client services lead.
Supervisory experience managing 5-10 staff members.
Strong interpersonal, communication, and problem-solving skills.
Experience in office services, facilities, or law firm environments preferred.
Proficient in MS Office and other business software.

Competencies:

Client-focused with integrity and professional presence.
Ability to manage multiple priorities and maintain confidentiality.
Skilled in conflict resolution and staff performance management.
Strong organizational skills and attention to detail.
Physical Requirements:
Ability to lift/move 40-60 lbs.; stand, walk, or sit for extended periods.
Manual dexterity for office equipment operation.

Travel:

  • Up to 25% local travel.

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