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Client Service Supervisor Jobs in Phoenix, AZ (NOW HIRING)

kestra

Client Service Supervisor

Tempe, AZ

The Client Service Supervisor in Concierge is a frontline leader responsible for overseeing daily operations, supporting a team of associates, and ensuring the delivery of exceptional experience for ...

kestra

Client Service Supervisor

Tempe, AZ

The Client Service Supervisor in Concierge is a frontline leader responsible for overseeing daily operations, supporting a team of associates, and ensuring the delivery of exceptional experience for ...

Kestra Holdings

Client Service Supervisor

Tempe, AZ · On-site

The Client Service Supervisor in Concierge is a frontline leader responsible for overseeing daily operations, supporting a team of associates, and ensuring the delivery of exceptional experience for ...

Kestra Holdings

Director, Client Service

Tempe, AZ · On-site

The Director, Client Service leads the client-facing Service contact center. Client's are defined ... Supervisory Responsibilities * Directly supervises Contact Center Supervisors responsible for ...

Kestra Financial, Inc.

Director, Client Service

Tempe, AZ · On-site

$120 - $160/hr

The Director, Client Service leads the client-facing Service contact center. Client's are defined ... Supervisory Responsibilities * Directly supervises Contact Center Supervisors responsible for ...

Bank of America

Client Service Associate

Chandler, AZ · On-site

$14.25 - $19.75/hr

CSAs will report into the Market CRM, though day-to-day will be supervised by a Client Service Lead. For the initial launch, there will be one lead with 3 teams of CSAs reporting in. The Client ...

Bank of America

Client Service Associate

Chandler, AZ · On-site

$14.25 - $19.75/hr

CSAs will report into the Market CRM, though day-to-day will be supervised by a Client Service Lead. For the initial launch, there will be one lead with 3 teams of CSAs reporting in. • The Client ...

Clean Harbors

Field Service Supervisor

Phoenix, AZ · On-site

$19.69 - $56.08/hr

Clean Harbors in Phoenix, AZ is seeking a Field Service Supervisor to plan, lead, organize and ... with client's requirements * Communicate Performs preventative and corrective maintenance on ...

Clean Harbors

Field Service Supervisor

Phoenix, AZ · On-site

$19.69 - $56.08/hr

Clean Harbors in Phoenix, AZ is seeking a Field Service Supervisor to plan, lead, organize and ... with client's requirements * Communicate Performs preventative and corrective maintenance on ...

Clean Harbors

Field Service Supervisor

Phoenix, AZ · On-site

$28 - $32/hr

Clean Harbors in Phoenix, AZ is seeking a Field Service Supervisor to plan, lead, organize and ... with client's requirements * Communicate Performs preventative and corrective maintenance on ...

Clean Harbors

Field Service Supervisor

Phoenix, AZ · On-site

$19.69 - $56.08/hr

Clean Harbors in Phoenix, AZ is seeking a Field Service Supervisor to plan, lead, organize and ... with client's requirements * Communicate Performs preventative and corrective maintenance on ...

Clean Harbors

Field Service Supervisor

Phoenix, AZ · On-site

$19.69 - $56.08/hr

Clean Harbors in Phoenix, AZ is seeking a Field Service Supervisor to plan, lead, organize and ... with client's requirements * Communicate Performs preventative and corrective maintenance on ...

Clean Harbors

Field Service Supervisor

Phoenix, AZ · On-site

$19.69 - $56.08/hr

Clean Harbors in Phoenix, AZ is seeking a Field Service Supervisor to plan, lead, organize and ... with client's requirements * Communicate Performs preventative and corrective maintenance on ...

Clean Harbors

Field Service Supervisor

Phoenix, AZ · On-site

$19.69 - $56.08/hr

Clean Harbors in Phoenix, AZ is seeking a Field Service Supervisor to plan, lead, organize and ... with client's requirements * Communicate Performs preventative and corrective maintenance on ...

Clean Harbors

Field Service Supervisor

Phoenix, AZ · On-site

$19.69 - $56.08/hr

Clean Harbors in Phoenix, AZ is seeking a Field Service Supervisor to plan, lead, organize and ... with client's requirements * Communicate Performs preventative and corrective maintenance on ...

Clean Harbors

Field Service Supervisor

Phoenix, AZ · On-site

$19.69 - $56.08/hr

Clean Harbors in Phoenix, AZ is seeking a Field Service Supervisor to plan, lead, organize and ... with client's requirements * Communicate Performs preventative and corrective maintenance on ...

Clean Harbors

Field Service Supervisor

Phoenix, AZ · On-site

$19.69 - $56.08/hr

Clean Harbors in Phoenix, AZ is seeking a Field Service Supervisor to plan, lead, organize and ... with client's requirements * Communicate Performs preventative and corrective maintenance on ...

Clean Harbors

Field Service Supervisor

Phoenix, AZ · On-site

$19.69 - $56.08/hr

Clean Harbors in Phoenix, AZ is seeking a Field Service Supervisor to plan, lead, organize and ... with client's requirements * Communicate Performs preventative and corrective maintenance on ...

Clean Harbors

Field Service Supervisor

Phoenix, AZ · On-site

$19.69 - $56.08/hr

Clean Harbors in Phoenix, AZ is seeking a Field Service Supervisor to plan, lead, organize and ... with client's requirements * Communicate Performs preventative and corrective maintenance on ...

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Client Service Supervisor information

See Phoenix, AZ salary details

$33.2K

$66.7K

$120.9K

How much do client service supervisor jobs pay per year?

As of Aug 25, 2026, the average yearly pay for client service supervisor in Phoenix, AZ is $66,696.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $78,700.00 per year, depending on experience, location, and employer.

How does a client service supervisor support the professional development of their team members?

A Client Service Supervisor plays a key role in coaching and mentoring team members by providing regular feedback, facilitating training sessions, and identifying growth opportunities within the organization. They often conduct performance reviews and work collaboratively with staff to set achievable goals, ensuring employees feel supported in advancing their skills. Additionally, supervisors may encourage cross-training and participation in industry workshops, helping team members expand their expertise and prepare for potential promotions.

What are the key skills and qualifications needed to thrive as a client service supervisor, and why are they important?

To thrive as a Client Service Supervisor, you need strong leadership, customer service expertise, and a background in business or a related field, often supported by a bachelor's degree. Familiarity with CRM software, ticketing systems, and workflow management tools is typically required. Outstanding communication, conflict resolution, and team motivation skills help you excel in this role. These abilities are crucial for ensuring client satisfaction, fostering team performance, and maintaining efficient service operations.
Client Service Supervisor jobs near you
Infographic showing various Client Service Supervisor job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $66,696 per year, or $32.1 per hour.

Client Service Supervisor

Tempe, AZ

kestra
See more jobs at kestraexternal

Full-time

Re-posted 4 days ago

Job description

Lead with Purpose. Partner with Impact. 

The Client Service Supervisor in Concierge is a frontline leader responsible for overseeing daily operations, supporting a team of associates, and ensuring the delivery of exceptional experience for advisors and clients. This role balances hands-on problem-solving with people leadership and process improvement, ensuring that service commitments are consistently met with accuracy, empathy, and accountability.

You’ll serve as a subject matter expert, coach, and escalation point while driving service 
consistency, operational efficiency, and team engagement. This is an ideal role for someone with deep service experience, strong communication skills, and a proven ability to lead others through change and complexity. 

What You’ll Do:

  • Oversee a team of Concierge Associates, setting clear expectations, providing day-to-day 
    direction, and coach to ensure high performance and service consistency
  • Monitor, analyze, and report daily workload, call and case volumes, and service level metrics to ensure timely and accurate resolution of client request
    Supervisor, Concierge Kestra Financial, Inc is the parent company of Kestra Investment Services, LLC member FINRA/SIPC and Kestra Advisory Services, LLCServe as the escalation point for complex, urgent, or sensitive client matters; take ownership through resolutionConduct regular one-on-one meetings and formal performance reviews to support 
    development, provide feedback, and address performance concerns in alignment with company expectations
  • Partner with cross-functional teams—including Operations, Compliance, Technology, and Sales—to remove roadblocks, share feedback, and improve end-to-end processes.
  • Analyze trends in service activity to identify opportunities for training, quality improvement, and operational efficiencies
  • Champion operational improvements and process enhancements
  • Apply deep operational expertise to solve issues quickly, identify root causes, and implement 
    sustainable solutions
  • Ensure scheduling, staffing, and resource alignment matches client demand and coverage
  • Lead team meetings and contribute to department meetings to reinforce service standards, 
    share updates, and keep the team aligned on priorities
  • Support hiring, onboarding, and training of new team members; serve as a culture carrier and role model.
  • Maintain compliance with internal policies, procedures, and regulatory requirements, ensuring the team adheres to operational standards
  • Regularly review and update standard operating procedures (SOPs) to reflect current practices, support training, and improve consistency across the team
  • Contribute to strategic initiatives and represent the Concierge team in cross-functional projects as needed

What You Bring:

  • 4+ years of experience in financial services, client service, or operations
  • 1+ year in a leadership or supervisory role
  • High school diploma required; college degree preferred Experience in advisor support or wealth management preferred
  • Proven ability to lead teams in a client service or operations environment, with a focus on accountability, empathy, and results.
  • Strong organizational and time management skills with the ability to manage both individual and team priorities.
  • Excellent interpersonal communication skills: clear, composed, and able to inspire 
    confidence and trust.
  • Ability to navigate and resolve escalations with professionalism, while coaching others through similar scenarios.
  • Strong analytical skills and attention to detail; comfortable interpreting metrics to assess performance and recommend improvements.
  • High comfort level with CRM systems (Salesforce), advisor platforms, and custodial tools; able to guide others through complex workflows. Supervisor, Concierge

Licenses: 

  • SIE, Series 7 Required (or must be obtained within 6 months of hire)
  • Series 24 preferred 

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