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Client Service Manager Jobs in Florida (NOW HIRING)

Zelis

Director, Client Service

Saint Petersburg, FL · On-site

Collaborate with Client Service management team to set goals and develop strategic plans for the department. Leadership and Team Development - * Inspire, motivate, and cultivate high-performing ...

BNY

Director, Client Service Executive

Lake Mary, FL · On-site

Collaborate with Client Coverage Sales and Relationship Management to drive service success and enable future commercial opportunities. * Anticipate client needs and stay informed on market trends ...

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All JobsClient Service Manager JobsClient Service Manager Jobs in Florida

Client Service Manager information

See Florida salary details

$18.3K

$43.3K

$75.5K

How much do client service manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for client service manager in Florida is $43,342.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,600.00 and $52,300.00 per year, depending on experience, location, and employer.

What are Client Service Managers?

Client Service Managers are professionals responsible for maintaining strong relationships with clients and ensuring their needs are met by the company’s products or services. They serve as the primary point of contact between clients and the organization, handling client inquiries, resolving issues, and coordinating with internal teams to deliver solutions. Their main goal is to ensure client satisfaction, retention, and loyalty. Client Service Managers often analyze feedback, monitor service quality, and help identify opportunities for growth within their accounts.

What are the key skills and qualifications needed to thrive as a Client Service Manager, and why are they important?

To thrive as a Client Service Manager, you need strong customer service expertise, problem-solving abilities, and a bachelor's degree in business or a related field. Familiarity with CRM software, project management tools, and sometimes industry-specific certifications are typically required. Excellent communication, leadership, and conflict-resolution skills help build lasting client relationships and guide teams effectively. These skills ensure high client satisfaction, efficient service delivery, and long-term business growth.

How does a Client Service Manager typically collaborate with other departments to ensure client satisfaction?

Client Service Managers work closely with sales, product, and operations teams to address client needs and resolve issues efficiently. They often act as a communication bridge, relaying client feedback and coordinating solutions or improvements. Regular meetings and updates with internal teams help ensure that all client requirements are met and expectations are managed effectively. This cross-functional collaboration is key to delivering a seamless client experience and maintaining long-term relationships.

What is the difference between Client Service Manager vs Customer Support Manager?

AspectClient Service ManagerCustomer Support Manager
CredentialsRelevant experience in client relations, possibly certifications in customer service or account managementExperience in customer support, technical knowledge may be beneficial
Work EnvironmentTypically in client-facing roles, managing key accounts, and building long-term relationshipsOften in call centers or support teams, handling inquiries and troubleshooting
Employer & IndustryFinancial services, consulting, B2B companiesRetail, tech, telecommunications, service industries

While both roles focus on customer interactions, a Client Service Manager primarily manages ongoing client relationships and strategic accounts, whereas a Customer Support Manager handles day-to-day support inquiries and technical issues. The roles overlap in customer communication but differ in scope and focus.

What are the most commonly searched types of Client Service jobs in Florida? The most popular types of Client Service jobs in Florida are:
What are popular job titles related to Client Service Manager jobs in Florida? For Client Service Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Client Service Manager jobs in Florida look for? The top searched job categories for Client Service Manager jobs in Florida are:
What cities in Florida are hiring for Client Service Manager jobs? Cities in Florida with the most Client Service Manager job openings:
Client Service Manager jobs near you
Associate Client Service Manager - Employee Benefits

Associate Client Service Manager - Employee Benefits

Hylant

Orlando, FL • On-site

$13.50 - $18.75/hr

Full-time

Posted yesterday

Hylant rating

9.8

Company rating: 9.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

2nd of 260 rated insurance

Job description

The Opportunity:
The Associate Client Service Manager will provide support to clients for an assigned book of business. In this role, the incumbent will collaborate with internal resources as needed to ensure client needs are producing a positive experience and client retention.
This is a hybrid position with opportunity to work in office as well as at home and is preferred to be based out of Orlando, Jacksonville or Indianapolis.
In This Role You Will Execute On:
  • With guidance, serve as the primary service contact to clients for a low to moderately complex assigned book of business. This includes oversight of all client servicing needs, team engagement, responsiveness, deadlines and escalation needs.
  • Onboard new clients in collaboration with staff to ensure thorough and accurate information needed to meet agency standards.
  • Manage client renewal process ensuring all necessary activities are completed and meet appropriate timing and quality standards.
  • Participate in ongoing relationship development with clients, carrier partners, resources and internal teams and stakeholders to strengthen relationships with the Hylant team and promote long term partnerships.
  • Support more senior staff on larger or more complex accounts to identify, design, communicate and implement cost effective solutions to cover risk appropriately.This will include, with direction, pre-qualifying, reviewing, identifying, and procuring coverages along with focus on gathering business intelligence and managing or assisting with risk assessment.
  • Serve as a back-up at all support levels as needed.
  • With guidance, manage Client Engagement Strategy (CES) compliance for assigned clients.
  • Maintain and grow insurance knowledge through education opportunities and pursuit of designation(s) as appropriate.
  • Perform other duties and special projects as requested.
In This Role You'll Need:
  • Bachelor's degree business, insurance, risk management, or related field of study. Equivalent combination of education and work experience may be considered.
  • Two (2) or more years of insurance client service experience.
  • Active Life & Health License or the ability to obtain within 90 days of employment.
  • Intermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)
  • Background in communications or marketing highly desired.
  • Excellent attention to detail, oral and written communication skills
  • Ability to work well in a team environment.


Why Hylant?

A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with over 20 offices in eight states. And since the founding of our family-owned business over 90 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We're more than an insurance brokerage firm and you're more than a client, employee or neighbor. You're family. And that's just the way we treat you.

Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify.

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