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Client Service Manager Jobs in Connecticut (NOW HIRING)

LifeWorks, Inc.

Client Service Manager

Hartford, CT · On-site

$71K - $80K/yr

The Client Service Manager will collaborate closely with sales, record-keeping and operations associates, and will be required to participate in sales final presentations as needed. This role has ...

Lifeworks

Client Service Manager

Hartford, CT

$71K - $80K/yr

The Client Service Manager will collaborate closely with sales, record-keeping and operations associates, and will be required to participate in sales final presentations as needed. This role has ...

Gallagher

Client Service Manager II

Danbury, CT

As a Private Client Service Manager at Gallagher, you'll be the trusted advisor for High Net Worth individuals, managing their personal insurance programs and ensuring their unique needs are met with ...

RVNAhealth

Client Service Coordinator

Ridgefield, CT

$25 - $30/hr

The Client Service Coordinator will be responsible for determining and managing client needs. This individual will work with new clients to develop a care plan and match appropriate caregivers. The ...

RVNAhealth

Client Service Coordinator

Ridgefield, CT · On-site

$25 - $30/hr

The Client Service Coordinator will be responsible for determining and managing client needs. This individual will work with new clients to develop a care plan and match appropriate caregivers. The ...

Thrivent

Client Service Administrator

Berlin, CT · On-site

$23 - $28/hr

Ability to manage multiple priorities with strong attention to detail and maintain a high level of ... of client service and business needs. * Planning and Organizing: Effectively prioritizes work ...

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Client Service Manager information

See Connecticut salary details

$23.3K

$55.2K

$96.1K

How much do client service manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for client service manager in Connecticut is $55,173.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $66,600.00 per year, depending on experience, location, and employer.

What are the salary expectations for customer service managers?

The salary for a Client Service Manager typically ranges from $50,000 to $85,000 annually, depending on experience, industry, and location. Senior or specialized roles may offer higher compensation, and additional benefits such as bonuses or commissions are common in customer-focused environments.

What are Client Service Managers?

Client Service Managers are professionals responsible for maintaining strong relationships with clients and ensuring their needs are met by the company’s products or services. They serve as the primary point of contact between clients and the organization, handling client inquiries, resolving issues, and coordinating with internal teams to deliver solutions. Their main goal is to ensure client satisfaction, retention, and loyalty. Client Service Managers often analyze feedback, monitor service quality, and help identify opportunities for growth within their accounts.

Is a client service manager a good career?

A client service manager is a professional responsible for maintaining client relationships, resolving issues, and ensuring customer satisfaction. It is a stable career with opportunities for advancement, often requiring strong communication, problem-solving skills, and industry knowledge. The role can be rewarding for those interested in customer relations and management.

What are the key skills and qualifications needed to thrive as a Client Service Manager, and why are they important?

To thrive as a Client Service Manager, you need strong customer service expertise, problem-solving abilities, and a bachelor's degree in business or a related field. Familiarity with CRM software, project management tools, and sometimes industry-specific certifications are typically required. Excellent communication, leadership, and conflict-resolution skills help build lasting client relationships and guide teams effectively. These skills ensure high client satisfaction, efficient service delivery, and long-term business growth.

What is the role of a client service manager?

A client service manager oversees client relationships, ensuring customer satisfaction and addressing their needs. They coordinate with internal teams, manage service delivery, and often use CRM tools to track interactions and performance metrics.

How to become a client service manager?

To become a client service manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service or account management. Developing strong communication, problem-solving, and leadership skills is essential, and some employers may prefer certifications such as Certified Customer Service Manager (CCSM).

How does a Client Service Manager typically collaborate with other departments to ensure client satisfaction?

Client Service Managers work closely with sales, product, and operations teams to address client needs and resolve issues efficiently. They often act as a communication bridge, relaying client feedback and coordinating solutions or improvements. Regular meetings and updates with internal teams help ensure that all client requirements are met and expectations are managed effectively. This cross-functional collaboration is key to delivering a seamless client experience and maintaining long-term relationships.

What is the difference between Client Service Manager vs Customer Support Manager?

AspectClient Service ManagerCustomer Support Manager
CredentialsRelevant experience in client relations, possibly certifications in customer service or account managementExperience in customer support, technical knowledge may be beneficial
Work EnvironmentTypically in client-facing roles, managing key accounts, and building long-term relationshipsOften in call centers or support teams, handling inquiries and troubleshooting
Employer & IndustryFinancial services, consulting, B2B companiesRetail, tech, telecommunications, service industries

While both roles focus on customer interactions, a Client Service Manager primarily manages ongoing client relationships and strategic accounts, whereas a Customer Support Manager handles day-to-day support inquiries and technical issues. The roles overlap in customer communication but differ in scope and focus.

What are the most commonly searched types of Client Service jobs in Connecticut? The most popular types of Client Service jobs in Connecticut are:
What are popular job titles related to Client Service Manager jobs in Connecticut? For Client Service Manager jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Client Service Manager jobs in Connecticut look for? The top searched job categories for Client Service Manager jobs in Connecticut are:
What cities in Connecticut are hiring for Client Service Manager jobs? Cities in Connecticut with the most Client Service Manager job openings:
Client Service Manager jobs near you
Infographic showing various Client Service Manager job openings in Connecticut as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, and 4% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $55,173 per year, or $26.5 per hour.
Client Service Manager

Client Service Manager

LifeWorks, Inc.

Hartford, CT • On-site

$71K - $80K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 26 days ago

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Join our team
TELUS Health (US) Benefits Administration and Operations brings specialized expertise and innovative solutions to benefits administration, data management, and comprehensive client support. Our purpose is to streamline complex benefits processes through sophisticated database management and technical excellence, allowing organizations to deliver seamless benefits experiences while we handle the intricate technical and administrative complexities.
We are a customer-first, collaboration-focused team that thrives on working together to solve complex challenges, putting our clients at the center of everything we do while actively fostering new ideas, new ways of thinking, and new ways of doing things. We embrace efficiency and process improvements through Six Sigma methodologies, always seeking innovation and continuous improvement in how we deliver exceptional service.
If you are seeking a fulfilling opportunity to leverage your skills while supporting our mission of providing exceptional client service in benefits administration and you want to be part of a team that values teamwork, innovation, and welcomes fresh perspectives from every team member, this role is perfect for you.
Here's the impact you'll make and what we'll accomplish together
The Client Service Manager is a professional position that requires the ability to work both independently and as part of a team. This role is responsible for maintaining and enhancing relationships with new and existing Defined Benefits (DB) clients, ensuring client satisfaction through periodic meetings and discussions. The Client Service Manager will collaborate closely with sales, record-keeping and operations associates, and will be required to participate in sales final presentations as needed. This role has overall responsibility for client relationships; record-keeping operations handles the day-to-day administration. This job is an exempt level position.
What you'll do
  • Client Relationship Management
  • Maintain and enhance relationships with new and existing Defined Benefits (DB) clients
  • Ensure client satisfaction through periodic meetings and discussions
  • Collaborate closely with sales, record-keeping, and operations associates
  • Participate in sales final presentations as needed
  • Demonstrate proven excellent customer service skills and progressive probing skills
  • Project Management & Delivery
  • Participate in business-wide projects to drive successful outcomes
  • Excel in CSM project delivery by implementing and maintaining robust project management practices, including:
    • Timely status updates and progress reporting
    • Documented communications with all stakeholders
    • Clear milestone tracking and deliverable management
    • Drive accountability through regular review sessions
    • Proactively manage risks and maintain comprehensive project documentation
    • Ensure seamless team collaboration and knowledge transfer through consistent documentation and communication standards

You have...
  • B.A. or B.S. degree required, or equivalent retirement industry work experience
  • Minimum of three years of relationship management or plan administration experience
  • Defined Benefit (DB) experience
  • Project Management experience
  • Knowledge and understanding of Pension Industry and competitive environment

What you bring...
  • Communication: Strong verbal and written communication skills
  • Leadership: Strong leadership skills with ability to work independently and as a team player
  • Organization: Proven prioritization and organizational skills
  • Quality Focus: Strong commitment to timing and quality standards
  • Problem-Solving: Ability to identify and facilitate issue resolution
  • Initiative: Proven ability to take initiative and handle multiple tasks simultaneously
  • Adaptability: Ability to react to change in a positive and productive manner
  • Flexibility: Ability to handle other essential tasks as assigned

Nice to have
  • Professional Designations: advanced degrees or retirement designations are a plus
  • Advanced Leadership Training: Formal leadership development or management certification programs
  • Industry Network: Established relationships within the US benefits and HR community
  • Understanding of compliance requirements in benefits administration

Salary Range: $71,600 - $80,000.00 USD Annual
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.
TELUS offers rewarding benefits, which may vary per job function, such as:
  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched 401K
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more...

Job Type: This is for a current vacancy
A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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