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Client Retention Specialist Jobs (NOW HIRING)

RNR Tire Express

Client Retention Specialist

Poplar Bluff, MO · On-site

$12.75 - $17.50/hr

CLIENT RETENTION SPECIALIST (Customer Service / Collections) RNR Tire Express - Midwest is proud to provide our customers with affordable wheels and tires. Our customers choose us for our unmatched ...

RNR Tire Express

Client Retention Specialist

Evansville, IN · On-site

$13.50 - $18.50/hr

CLIENT RETENTION SPECIALIST (Customer Service / Collections) RNR Tire Express - Midwest is proud to provide our customers with affordable wheels and tires. Our customers choose us for our unmatched ...

RNR Tire Express

Client Retention Specialist

Evansville, IN

$13.50 - $18.50/hr

CLIENT RETENTION SPECIALIST (Customer Service / Collections) RNR Tire Express - Midwest is proud to provide our customers with affordable wheels and tires. Our customers choose us for our unmatched ...

Slide Insurance

Client Retention Specialist

Tampa, FL · On-site

$13.50 - $18.50/hr

As a Client Retention Specialist , you'll play a key role in strengthening client relationships, improving retention, and helping customers find the right coverage solutions in a fast-paced ...

BizIQ

Client Retention Specialist

Phoenix, AZ · On-site

$14.25 - $19.25/hr

... Specialist. You'll use your expertise in SEO and local digital marketing to help retain clients ... Develop and execute retention strategies that reduce churn and increase client loyalty. * Use SEO, ...

BizIQ

Client Retention Specialist

$14.50 - $20/hr

... Specialist. You'll use your expertise in SEO and local digital marketing to help retain clients ... Develop and execute retention strategies that reduce churn and increase client loyalty. * Use SEO, ...

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Client Retention Specialist information

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$11

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How much do client retention specialist jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for client retention specialist in the United States is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.75 per hour, depending on experience, location, and employer.

What is the difference between Client Retention Specialist vs Customer Service Representative?

AspectClient Retention SpecialistCustomer Service Representative
Primary FocusBuilding long-term client relationships and reducing churnHandling customer inquiries and resolving issues
Skills NeededRelationship management, communication, salesCommunication, problem-solving, product knowledge
Work EnvironmentAccount management, client meetings, CRM toolsCall centers, retail, support desks
Common CertificationsCustomer relationship management (CRM) certificationsCustomer service certifications, product training

While both roles involve customer interaction, a Client Retention Specialist focuses on maintaining and strengthening client relationships to ensure loyalty, often working proactively. In contrast, a Customer Service Representative primarily responds to customer inquiries and resolves issues reactively. Understanding these differences helps employers and job seekers identify the right role based on skills and career goals.

Is being a client retention specialist worth it?

A client retention specialist focuses on maintaining and strengthening relationships with existing clients, which can lead to increased customer loyalty and revenue for a company. The role often requires strong communication, problem-solving skills, and familiarity with customer relationship management (CRM) tools. Compensation and job satisfaction vary depending on the industry and company, but it can be a rewarding career for those interested in customer service and relationship management.

What is a client retention specialist?

A Client Retention Specialist is a professional responsible for maintaining and strengthening relationships with a company's existing customers. Their main goal is to ensure customer satisfaction, address concerns, and resolve issues to prevent clients from leaving the company for competitors. They often analyze client feedback, recommend service improvements, and collaborate with other departments to enhance the overall customer experience. By doing so, they help increase customer loyalty and long-term business growth.

How much does a client retention specialist make in the US?

A client retention specialist in the US typically earns between $40,000 and $65,000 annually, depending on experience, location, and industry. Compensation may also include bonuses or commissions based on performance and client satisfaction metrics.

What does a client retention specialist do?

A client retention specialist focuses on maintaining and strengthening relationships with existing clients to encourage repeat business and loyalty. They analyze client feedback, address concerns, and implement strategies such as personalized communication and service improvements, often using CRM tools. Their goal is to reduce churn and increase customer satisfaction and lifetime value.

How does a client retention specialist typically collaborate with other departments to improve customer satisfaction?

Client Retention Specialists work closely with sales, customer support, and account management teams to ensure clients receive consistent and high-quality service. By sharing feedback and insights from client interactions, they help other departments address recurring issues and identify opportunities for improvement. Regular meetings and cross-functional initiatives are common, allowing for a coordinated approach to resolving client concerns and enhancing the overall customer experience.

What are the key skills and qualifications needed to thrive as a client retention specialist, and why are they important?

To thrive as a Client Retention Specialist, you need strong interpersonal skills, customer service experience, and a solid understanding of client relationship management, often supported by a relevant degree or professional background. Familiarity with CRM software, data analysis tools, and customer feedback systems is typically required. Excellent communication, problem-solving abilities, and emotional intelligence are standout soft skills for this role. These skills are crucial for maintaining client satisfaction, fostering long-term loyalty, and driving business growth.
More about Client Retention Specialist jobs
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What are popular job titles related to Client Retention Specialist jobs? For Client Retention Specialist jobs, the most frequently searched job titles are:
Client Retention Specialist jobs near you
Infographic showing various Client Retention Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 11% Part Time, and 6% Contract. Highlights an 76% Physical, 3% Hybrid, and 21% Remote job distribution, with an average salary of $37,495 per year, or $18 per hour.

Client Retention Specialist

RNR Tire Express

Poplar Bluff, MO

$12.75 - $17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

RNR Tire Express rating

5.0

Company rating: 5.0 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

602nd of 731 rated retailers

Job description

CLIENT RETENTION SPECIALIST (Customer Service / Collections)

RNR Tire Express - Midwest is proud to provide our customers with affordable wheels and tires. Our customers choose us for our unmatched service, large in-stock inventory, flexibility, pre-approval, extra services, and convenient locations.

We're a trusted solution for customers looking for new or pre-owned products from today's top brands, and after a decade of service thousands of happy clients, we're looking for a client retention specialist to help us get to the next level.

As a client retention specialist, your impact is two-fold. For the team, your goal is to help the store hit goals for sales and retention. For our clients, your role is to help them get to ownership by providing best in class service when helping them find the right products and solutions that meet their needs and are within budget.

Benefits Package:

We're dedicated to ensuring our employees achieve their career goals. We're committed to the success of our team members and offer opportunities for both personal and professional growth.

The pay range we're offering is competitive and includes opportunities for you to maximize your earning potential through bonuses (monthly), certified training / professional development programs, and other performance incentives.

Our client retention specialists do a lot for us, which is why we give so much in return. We offer multiple affordable medical plans to choose from, dental, vision, life / accidental death / dismemberment policy options, voluntary life, voluntary disability, accident insurance, critical illness insurance, tuition reimbursement, fitness benefit, and a 401(k) (with company match).

We'll also shower you with perks, including:

  • Attire: Our online store has lots of affordable RNR Gear to keep you in style and professional without breaking the bank.
  • Employee Purchase Program: Out of this world savings on products and services at any of our RNR or Rent One (furniture / appliances) locations.
  • On-The-Job and Professional Development Training Programs: We like to meet employees where they're at, then help them build a career they can be proud of while doing the type of work that they love. Regardless of where you are in your career, we have programs that will take you to the next level.

Job Requirements:

  • Previous rent-to-own experience is desirable, but not necessary. We train!
  • Customer service, sales, call center, or collections experience in a retail environment preferred, but not required. We train!
  • Must have a valid driver's license and maintain a driving record that complies with organizational standards.

Job Responsibilities:

  • Contact clients via phone and serve as the primary contact between the client and the company.
  • Set daily collection goals and verify and maintain accuracy of customer information.
  • Reviewing sales rental orders for compliance and approval.
  • Manage past due accounts including working with clients to get their accounts in good standing with a program they can afford and that will help get them to ownership.
  • Act as a customer liaison who resells the benefits for a timely rental / lease agreement renewal payments.
  • Assist other co-workers in the store during times of peak activity, absences, and planned time off.

At RNR Tire Express - Midwest, EVERYONE is important- our clients, our communities and our co-workers.
  • We're especially dedicated to helping our employees achieve their aspirations, and we continue to cultivate a workplace culture rich with opportunities for professional and personal growth.
  • A healthy work-life balance isn't just possible at RNR Tire Express - Midwest, it's promised. Working with us is a great job but an even better career!

Why Should You Apply?

Our Schedule

Closed Sundays, close on Saturday at 5 p.m. and close on weekdays at 6 p.m.


Career Track

We'd love to help you write your success story and provide you with all the resources necessary to take your skillsets to the next level.


Affordable and
Comprehensive Benefits Package

Medical, dental, vision and life insurance programs as well as life insurance, short/long term disability, critical illness and accident coverage. Not to mention paid time off like holidays and vacation!


Certified Training

Structured on-the-job training that includes a 12-day remote training class for every new hire. There are also five types of certifications offered all designed to guide our employees to the top!


401K

Invest in your future by participating in our 401k program. Rent One will match 30% of your first 5% and 40% of your next 5%!


Reimbursement for
Education & Gym
Memberships

Receive up to $200 for any work-related education classes you wish to take outside of Rent One. We'll also reimburse up to $200 per year for gym memberships whether it's a traditional gym, kickboxing, CrossFit, or another fitness facility.

Alternative Job Titles: Customer Service, Sales Representative, Sales Associate, Account Representative, Collection Specialist, Cashier/Clerk, Retail


Must comply with drug-free workplace program and pass pre-employment drug screen and background checks.

What RNR Tire Express employees say

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