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Client Relations Representative Jobs (NOW HIRING)

PPD&G

Customer Relations Representative

Hauppauge, NY · On-site

Client Relations Position: Customer Service Representative Job Type: Full Time We are hiring a Client Relations Representative to establish and maintain quality assurance and high-quality customer ...

The Whittingham Agencies

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Client Relations Representative

Fort Wayne, IN · On-site

$60K - $80K/yr (+ commission)

Great with people? Ready for a career with more growth, income potential, and opportunity? The Whittingham Agencies - Globe Life Liberty National Division is expanding throughout the Midwest and ...

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Client Relations Representative information

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$28.5K

$53.6K

$75.5K

How much do client relations representative jobs pay per year?

As of Sep 1, 2026, the average yearly pay for client relations representative in the United States is $53,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $61,000.00 per year, depending on experience, location, and employer.

What does a client relations representative do?

A Client Relations Representative acts as the main point of contact between a company and its clients, ensuring customer satisfaction and addressing any concerns. Their responsibilities often include answering client inquiries, resolving issues, providing product or service information, and building strong, long-lasting relationships. They may also collaborate with internal teams to ensure clients' needs are met efficiently. Excellent communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a client relations representative?

To thrive as a Client Relations Representative, you need strong communication abilities, problem-solving skills, and a background in customer service or business, often supported by a relevant degree. Familiarity with CRM software, ticketing systems, and office productivity tools is typically required. Outstanding interpersonal skills, patience, and the ability to remain composed under pressure help you build trust and rapport with clients. These skills are crucial for maintaining client satisfaction, resolving issues efficiently, and fostering long-term business relationships.

How does a client relations representative typically collaborate with other departments to address client needs?

Client Relations Representatives frequently work alongside sales, support, and account management teams to ensure client satisfaction. They act as a bridge, communicating client feedback and concerns to the appropriate internal teams, helping resolve issues efficiently. Regular meetings and coordinated strategies are common, allowing them to stay informed about updates or changes that may impact clients. This collaborative approach helps provide clients with timely solutions and strengthens long-term business relationships.

Who are the top companies hiring for Client Relations Representative jobs?

The top employers for Client Relations Representative jobs are:

What states have the most Client Relations Representative jobs?

States with the most job openings for Client Relations Representative jobs include:

What are popular job titles related to Client Relations Representative jobs?

For Client Relations Representative jobs, the most frequently searched job titles are:

Client Relations Representative jobs near you
Infographic showing various Client Relations Representative job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 8% Part Time, and 5% Contract. Highlights an 63% Physical, 3% Hybrid, and 34% Remote job distribution, with an average salary of $53,615 per year, or $25.8 per hour.

Client Relations Representative

Law Office of Bryan Fagan

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 29 days ago

Job description

Description

The Client Relations Representative is the first point of contact for many clients and plays an essential role in creating a professional, welcoming, and efficient experience. This role requires client-facing responsibilities, administrative duties and reporting. The ideal candidate is proactive, highly organized, and committed to fostering strong relationships with clients, being highly communicative with our client via phone, email and chats.  The performance metrics is measured by client communications outreach for problem solving and proactive metrics a

This position is central to supporting attorneys, paralegals, and office staff by coordinating case assignments, scheduling client interactions, managing communications, and ensuring the office environment remains clean, organized, and client-ready.


Key Responsibilities

Client Relations & Communication
  • Serve as a primary point of contact for clients, handling inquiries with professionalism and courtesy.
  • Answer incoming phone calls, screen and direct calls to the appropriate team member, and provide general information as needed.
  • Return client phone calls in a timely and professional manner to ensure consistent follow-up and client satisfaction.
  • Respond promptly and accurately to client emails to maintain strong communication and client confidence.
  • Schedule consultations, meetings, and follow-ups between clients and attorneys, ensuring proper coordination of calendars. 
  • Assist clients during in-office visits, providing hospitality and ensuring a welcoming environment.
  • Act as a witness for client document signings, ensuring professionalism and adherence to office procedures.
  • Maintain confidentiality in all client communications and documentation.
  • Respond to and manage client tickets or service requests submitted through HubSpot.
Case Management Support
  • Input new cases into Clio and update the Case Assignment spreadsheet. 
  • Update the assigned Attorneys drive by transferring the clients folder into the team drive.
  • Update the clients information in Hubspot with the assigned legal team
Office Operations & Facilities Support
  • Oversee the cleanliness and sanitation of client-facing spaces, including conference rooms and reception areas.
  • Ensure all breakrooms and conference rooms are fully stocked with supplies, refreshments, and necessary materials.
  • Distribute and track office supplies to staff, ensuring adequate inventory is maintained.
  • Maintain an organized, professional environment that reflects the firm’s values and commitment to service clients in excellence.
Administrative & Leadership Support
  • Provide general administrative assistance to office leadership, including personal and business-related tasks, as directed.
  • Support the coordination of meetings, training, and events.
  • Assist with preparing documents, correspondence, and reports as needed.
  • Act as a liaison between office leadership, staff, and clients to support efficient communication and workflow,
 Other duties as Needed:
  • Duties may involve unplanned, situational work outside of the standard scope that the employee should be prepared to step in and provide support as new priorities or urgent needs arise.


Skills, Knowledge and Expertise
  • High school diploma or equivalent.
  • 2+ years of experience in client relations, administrative support, or office coordination.
  • Excellent verbal and written communication skills.
  • Strong organizational and time-management abilities, with attention to detail.
  • Proficiency in Microsoft Office Suite (Word, Outlook, Excel) and email communication systems.
  • Ability to handle multiple priorities and adapt quickly to shifting needs.
  • Professional demeanor with a client-first mindset.
  • Reliable and dependable with a strong sense of accountability.
  • Commitment to maintaining confidentiality and handling sensitive information appropriately.
Associate’s or Bachelor’s degree in Business Administration, Communications, or related field.
  • Prior experience working in a law firm, legal services, or professional services environment.
  • Familiarity with HubSpot or other CRM/ticketing systems.
  • Bilingual (Spanish/English) or multilingual communication skills.
  • Experience in managing office supplies, facilities, or hospitality services.
  • Demonstrated ability to support leadership with administrative or personal tasks.
  • Customer service training or certification.


Benefits
  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance
Schedule:
  • 8 hour shift
  • 40-hour work week 
  • Weekends as needed
Equal Opportunity Statement:
We recognize that diverse experiences, perspectives and backgrounds enable us to be an even stronger company and workplace. Not only will you be welcome here, your unique thoughts and opinions will be encouraged, celebrated and deeply valued.