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Client Relations Representative Jobs in Florida (NOW HIRING)

Questx

Client Relations Representative

Boca Raton, FL · On-site

The Client Relations Representative position is responsible for investigating and resolving complex and sensitive service-related disputes involving customers and clients; analyzing existing programs ...

Questx

Client Relations Representative

Boca Raton, FL · On-site

The Client Relations Representative position is responsible for investigating and resolving complex and sensitive service-related disputes involving customers and clients; analyzing existing programs ...

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Client Relations Representative information

See Florida salary details

$21.3K

$40.1K

$56.4K

How much do client relations representative jobs pay per year?

As of Jul 1, 2026, the average yearly pay for client relations representative in Florida is $40,066.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,900.00 and $45,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Relations Representative, and why are they important?

To thrive as a Client Relations Representative, you need strong communication abilities, problem-solving skills, and a background in customer service or business, often supported by a relevant degree. Familiarity with CRM software, ticketing systems, and office productivity tools is typically required. Outstanding interpersonal skills, patience, and the ability to remain composed under pressure help you build trust and rapport with clients. These skills are crucial for maintaining client satisfaction, resolving issues efficiently, and fostering long-term business relationships.

How does a Client Relations Representative typically collaborate with other departments to address client needs?

Client Relations Representatives frequently work alongside sales, support, and account management teams to ensure client satisfaction. They act as a bridge, communicating client feedback and concerns to the appropriate internal teams, helping resolve issues efficiently. Regular meetings and coordinated strategies are common, allowing them to stay informed about updates or changes that may impact clients. This collaborative approach helps provide clients with timely solutions and strengthens long-term business relationships.

What does a Client Relations Representative do?

A Client Relations Representative acts as the main point of contact between a company and its clients, ensuring customer satisfaction and addressing any concerns. Their responsibilities often include answering client inquiries, resolving issues, providing product or service information, and building strong, long-lasting relationships. They may also collaborate with internal teams to ensure clients' needs are met efficiently. Excellent communication and problem-solving skills are essential for this role.
What are popular job titles related to Client Relations Representative jobs in FL? For Client Relations Representative jobs in FL, the most frequently searched job titles are:
Client Relations Representative jobs near you
Infographic showing various Client Relations Representative job openings in Florida as of June 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $40,066 per year, or $19.3 per hour.
Client Relations Representative

Client Relations Representative

Questx

Boca Raton, FL

Full-time

Posted 17 days ago

Job description

POSITION SUMMARY:

The Client Relations Representative position is responsible for investigating and resolving complex and sensitive service-related disputes involving customers and clients; analyzing existing programs, policies and services to ensure compliance, retention and overall satisfaction; providing recommendations for improvements in customer service systems, and relations.

DUTIES AND RESPONSIBILITIES:

  • Investigates, analyzes and renders final determinations on complex service-related disputes involving customers/clients.
  • Responsible for maintaining the client relationship for designated accounts, through rapport building, communication and commitment.
  • Serves as an internal liaison and facilitator regarding customer/client billing disputes and claims.
  • Advocates customer/client viewpoints to management on decisions directly affecting service-related concerns.
  • Performs root cause analysis of customer disputes and initiates corrective action with management to improve customer relations.
  • Analyzes and recommends improvements in customer service policies, systems, programs and services.
  • Provides opportunities for client involvement and input on service-related issues and concerns to demonstrate commitment and responsiveness to customer needs.
  • Set customer expectations as regards to responsiveness, feedback and resolution and deliver on said expectation.
  • Provide weekly updates and reports to Client Relations Supervisor.
  • Responsible for documenting issues of non-compliance from third-party call centers and vendors.
  • Assist other Client Relations Reps and advise the Client Relationship Manager and others in a need to know position of ongoing status of negative trends and other issues (via weekly updates, reports and departmental meetings, and via daily communication)
  • Other tasks and duties may be assigned at any time.

EDUCATION AND WORK EXPERIENCE:

  • High School Diploma (minimum)
  • Three years of customer service experience and one year of managing client relationships

KNOWLEDGE AND SKILLS:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

  • Problem solving/analysis, strategic thinking, time management, decision-making, customer/client focus, organizational skills and strong attention to detail
  • Ability to meet mandatory deadlines
  • Exceptional interpersonal and communications skills and ability to cope with a variety of situations and manage several accounts without difficulty also required.
  • Must maintain highest level of confidentiality at all times.
  • Ability to communicate effectively (verbal and written)
  • Bi-lingual a plus
  • Excellent interpersonal skills
  • Proficient computer skills: must have working knowledge of Microsoft Excel and Word
  • Ability to multi-task & follow up
  • Strong attention to detail
  • Ability to identify discrepancies and take initiative to research and correct variances

Schedule: Monday to Friday 9:30AM to 6:30PM or as needed

This position is non-exempt.

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