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Client Relations Associate Jobs in Indiana (NOW HIRING)

OPENLANE

Relationship Associate - Digital Services

Carmel, IN · On-site

$39K - $49K/yr

We are seeking a Relationship Associate - Digital Services with experience in managing accounts, analyzing data, building relationships, and working as part of a team to meet branch goals. You will ...

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Client Relations Associate information

See Indiana salary details

$23.8K

$44.8K

$63.8K

How much do client relations associate jobs pay per year?

As of Aug 7, 2026, the average yearly pay for client relations associate in Indiana is $44,808.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $47,600.00 per year, depending on experience, location, and employer.

What is a client relations associate?

Client Relations Associates are professionals who act as the main point of contact between a company and its clients. They are responsible for managing client accounts, addressing client inquiries or concerns, and ensuring customer satisfaction. Their role often involves building strong relationships, understanding clients' needs, and coordinating with internal teams to deliver solutions. By maintaining open communication and providing excellent service, Client Relations Associates help foster long-term client loyalty and support business growth.

How does a client relations associate typically collaborate with other departments to resolve client issues?

As a Client Relations Associate, you’ll frequently work cross-functionally with teams such as sales, customer support, and operations to address client needs. When a client issue arises, you may need to coordinate with technical specialists or account managers to gather information and propose solutions. Strong communication skills are essential, as you’ll often serve as the client’s advocate internally, ensuring their concerns are understood and prioritized. This collaborative approach not only helps resolve issues efficiently but also strengthens long-term client satisfaction.

What is the difference between Client Relations Associate vs Customer Service Representative?

AspectClient Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer bachelor's degreeHigh school diploma or equivalent; some roles may prefer associate's or bachelor's
Work EnvironmentOffice settings, client meetings, account managementCall centers, retail, online support
Employer & Industry UsageFinancial services, consulting, B2B companiesRetail, telecommunications, hospitality
Common Search & ComparisonClient Relations Associate vs Customer Service Representative

The main difference is that Client Relations Associates focus on building long-term relationships with clients, managing accounts, and providing tailored solutions, often in professional or financial industries. Customer Service Representatives typically handle day-to-day inquiries, troubleshooting, and support, mainly in retail or service sectors. While both roles require strong communication skills, Client Relations Associates usually work in more specialized, client-focused environments with a focus on relationship management.

What are the key skills and qualifications needed to thrive as a client relations associate?

To thrive as a Client Relations Associate, you need strong communication skills, attention to detail, and a background in business, sales, or customer service, often supported by a relevant bachelor's degree. Familiarity with CRM software like Salesforce, proficiency in Microsoft Office, and sometimes experience with help desk or ticketing systems are typically required. Outstanding interpersonal skills, problem-solving ability, and a customer-focused mindset help build lasting client relationships and resolve issues efficiently. These skills and qualities are crucial for maintaining client satisfaction, ensuring repeat business, and supporting the company's reputation.
What are the most commonly searched types of Client Relations jobs in Indiana? The most popular types of Client Relations jobs in Indiana are:
What are popular job titles related to Client Relations Associate jobs in Indiana? For Client Relations Associate jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Client Relations Associate jobs in Indiana look for? The top searched job categories for Client Relations Associate jobs in Indiana are:
What cities in Indiana are hiring for Client Relations Associate jobs? Cities in Indiana with the most Client Relations Associate job openings:
Client Relations Associate jobs near you
Infographic showing various Client Relations Associate job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 11% Part Time, and 6% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution, with an average salary of $44,808 per year, or $21.5 per hour.

Relationship Associate - Digital Services

OPENLANE

Carmel, IN • On-site

$39K - $49K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Openlane rating

7.8

Company rating: 7.8 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

2nd of 17 rated auctioneers

Job description

Who We Are:
At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: https://www.autofinance.com/
AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit https://corporate.openlane.com/.
AFC's Core Values:
Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.
Powered by Passion. We believe that "passion is our superpower" and that every success is built upon the commitment and perseverance of our employees.
Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.
Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other's efforts. We stand committed to the success of our customers.
What We Offer:
  • Competitive pay
  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
  • Immediately vested 401K (US) or RRSP (Canada) with company match
  • Paid Vacation, Personal, and Sick Time
  • Paid maternity and paternity leave (US)
  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
  • Robust Employee Assistance Program
  • Employer paid Leap into Service Day to volunteer
  • Tuition Reimbursement for eligible programs
  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
  • Company culture of internal promotions, diverse career paths, and meaningful advancement

We're Looking For:
We are seeking a Relationship Associate - Digital Services with experience in managing accounts, analyzing data, building relationships, and working as part of a team to meet branch goals. You will be part of a servicing team responsible for providing support to digital markets allowing field employees to spend more time with customers. The ideal candidate will have experience in customer-facing roles, sales or sales support, and a keen eye for attention to detail.
You Are:
  • Focused on Elevating Relationships: You believe integrity and honesty build long-lasting relationships; connecting with your customers as well as your peers, celebrating their wins, and supporting them through their struggles.
  • Powered by Passion: You are obsessed with customer service and helping our customers realize their unlimited potential. You understand our dealer's success is built upon the commitment and perseverance of your efforts.
  • Vision-Driven: You focus on understanding your customers' future needs and are dedicated to continuous improvement; making it easier for customers to do business while preparing for what's to come.
  • Dedicated: You have an unwavering "people-first" commitment to ensure success and provide support to your customers and team.

You Will:
  • Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues.
  • Identify dealer needs to promote product solutions and campaigns.
  • Manage accounts and enhance dealer growth by engaging in focused performance-related discussions.
  • Manage, service, and mitigate risk on customer accounts.
  • Manage existing accounts and drive new growth opportunities.
  • Provide same-day servicing on all tasks/transactions to support digital markets.
  • Act as the main point of contact for dealerships within your assigned book of business and drive growth by understanding your customer's business needs.
  • Align with internal and external stakeholders, ensuring commitment to objectives and successful outcomes.
  • Work closely with operational resources to ensure timely resolution of issues, while maintaining strong communication with internal and external stakeholders.

Must Have's:
  • Two years of experience in customer-facing, sales, or sales support roles.
  • Ability and desire to frequently travel within your market to support our current and prospective customer base.
  • Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity and the ability to adapt.
  • Ability to use and understand technology required for your position such as mobile applications and software.
  • Ability to work independently and autonomously when needed as well as part of a team.
  • High level of accountability towards local goals and business targets.

Nice to Have's:
  • Previous auto industry experience.
  • Experience with Google Workspace, Salesforce, and Tableau.

Sound like a match? Apply Now - We can't wait to hear from you!

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