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Client Relations Associate Jobs in Lafayette, IN

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Client Relations Associate information

See Lafayette, IN salary details

$24.1K

$45.3K

$64.5K

How much do client relations associate jobs pay per year?

As of Jul 15, 2026, the average yearly pay for client relations associate in Lafayette, IN is $45,306.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $48,100.00 per year, depending on experience, location, and employer.

What does a customer relations associate do?

A client relations associate manages communication between a company and its clients to ensure satisfaction and address concerns. They often handle inquiries, provide product or service information, and maintain positive relationships using communication tools like email or phone. Strong interpersonal skills and familiarity with customer management software are typically required for this role.

What are Client Relations Associates?

Client Relations Associates are professionals who act as the main point of contact between a company and its clients. They are responsible for managing client accounts, addressing client inquiries or concerns, and ensuring customer satisfaction. Their role often involves building strong relationships, understanding clients' needs, and coordinating with internal teams to deliver solutions. By maintaining open communication and providing excellent service, Client Relations Associates help foster long-term client loyalty and support business growth.

What does a client relations associate do?

A client relations associate manages communication between a company and its clients to ensure satisfaction and foster long-term relationships. They handle inquiries, resolve issues, and may use customer relationship management (CRM) tools to track interactions. Strong communication skills and attention to detail are essential for success in this role.

How does a Client Relations Associate typically collaborate with other departments to resolve client issues?

As a Client Relations Associate, you’ll frequently work cross-functionally with teams such as sales, customer support, and operations to address client needs. When a client issue arises, you may need to coordinate with technical specialists or account managers to gather information and propose solutions. Strong communication skills are essential, as you’ll often serve as the client’s advocate internally, ensuring their concerns are understood and prioritized. This collaborative approach not only helps resolve issues efficiently but also strengthens long-term client satisfaction.

What is the difference between Client Relations Associate vs Customer Service Representative?

AspectClient Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer bachelor's degreeHigh school diploma or equivalent; some roles may prefer associate's or bachelor's
Work EnvironmentOffice settings, client meetings, account managementCall centers, retail, online support
Employer & Industry UsageFinancial services, consulting, B2B companiesRetail, telecommunications, hospitality
Common Search & ComparisonClient Relations Associate vs Customer Service Representative

The main difference is that Client Relations Associates focus on building long-term relationships with clients, managing accounts, and providing tailored solutions, often in professional or financial industries. Customer Service Representatives typically handle day-to-day inquiries, troubleshooting, and support, mainly in retail or service sectors. While both roles require strong communication skills, Client Relations Associates usually work in more specialized, client-focused environments with a focus on relationship management.

What are the key skills and qualifications needed to thrive as a Client Relations Associate, and why are they important?

To thrive as a Client Relations Associate, you need strong communication skills, attention to detail, and a background in business, sales, or customer service, often supported by a relevant bachelor's degree. Familiarity with CRM software like Salesforce, proficiency in Microsoft Office, and sometimes experience with help desk or ticketing systems are typically required. Outstanding interpersonal skills, problem-solving ability, and a customer-focused mindset help build lasting client relationships and resolve issues efficiently. These skills and qualities are crucial for maintaining client satisfaction, ensuring repeat business, and supporting the company's reputation.

What is a client relationship associate job description?

A client relationship associate is responsible for maintaining and strengthening relationships with clients by providing excellent customer service, addressing inquiries, and ensuring client satisfaction. They often use CRM software to track interactions and may assist with onboarding, account management, and resolving issues to support client retention and business growth.

Is a CSA job stressful?

A Client Relations Associate (CSA) role can be stressful due to handling customer inquiries, resolving issues, and maintaining client satisfaction. The level of stress depends on the workload, company environment, and communication skills required, but strong organizational and problem-solving abilities can help manage it effectively.
What job categories do people searching Client Relations Associate jobs in Lafayette, IN look for? The top searched job categories for Client Relations Associate jobs in Lafayette, IN are:
What cities near Lafayette, IN are hiring for Client Relations Associate jobs? Cities near Lafayette, IN with the most Client Relations Associate job openings:
Client Relations Associate jobs near you
Infographic showing various Client Relations Associate job openings in Lafayette, IN as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,306 per year, or $21.8 per hour.
Associate Relations Representative - 2nd Shift

Associate Relations Representative - 2nd Shift

Subaru of Indiana Automotive, Inc.

Lafayette, IN • On-site

$38K - $48K/yr

Other

Re-posted 29 days ago

Subaru of Indiana Automotive rating

6.6

Company rating: 6.6 out of 10

Based on 75 frontline employees who took The Breakroom Quiz

36th of 44 rated automakers

Job description

Associate Relations Representative
Human Resources Department
Position Summary:
As an AR Representative, your primary focus will be ensuring that policies and procedures are applied consistently so that every Associate receives fair and equitable treatment. You are to reinforce that every Associate is to be treated with dignity and respect. The AR Rep coaches, clarifies, and ensures consistency throughout their assigned Section.
Outline of Duties:
  • Attend meetings, follow up on announcements / communications, conduct investigations, and research & develop reports as needed to support the AR Section's function.
  • Be a strategic partner who is an agent of change. Coach, guide, advise members of leadership (Team Leaders, Group Leaders, and Managers) in the following areas: building collaborative relationships between associates and leadership; interpersonal relations; fostering a positive work environment; HR related issues, policies, and procedures; one on one meetings between SIA leadership and associates
  • Be present on the Manufacturing floor in assigned area; participate in onboarding and introductions of new associates
  • Assist with bridging gaps in communication that lead to misunderstandings between Associates, Team Leaders, Group Leaders, and Managers by building rapport with those in assigned coverage area.
  • Assist Associates with the understanding and filing of complaints through the appropriate process, investigate concerns and make recommendations for resolution; be a champion for Associate issues and concerns regarding complaints, conflict, and dispute resolution
  • Ensure compliance with local, state, and federal employment laws.
  • Operate as a liaison between HR and other areas in matters pertaining to benefits, safety, health and security.
  • Serve as spokesperson for SIA's position regarding unions
  • All other duties as assigned.

Minimum Qualifications:
  • Associate degree or certification required/Bachelor's degree preferred; 1-3 years relevant experience
  • Active Listening
  • Excellent communication skills both verbally and in writing.
  • Strong conflict management and problem-solving skills.
  • Strong interpersonal and negotiation skills.
  • Ability to interact with Associates at all levels.
  • Knowledge in labor relations.
  • Highly motivated, independent self-starter that can manage multiple tasks, prioritize, work under pressure, and meet tight deadlines.
  • Workplace relationship development
  • Demonstrated Ability to take Initiative.
  • Ability to Influence.
  • Possess the qualities of both a leader and a team player.
  • Ability to maintain confidential information.
  • Working knowledge of Microsoft Office Suite (Work, Excel, PowerPoint).

Desired Qualifications:
  • Bachelor's degree required OR associate degree plus 3-5 years relevant experience
  • Manufacturing experience is preferred
  • Verifiable leadership experience

Subaru of Indiana Automotive, Inc. is an equal opportunity employer committed to employing a diverse workforce.

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