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Client Operations Manager Jobs in Indianapolis, IN

Raymondjames

Branch Operations Manager

Greenwood, IN · On-site

Researches and resolves complex problems relating to client accounts and inquiries. * Assists ... operations associates. * In conjunction with the Branch Manager conducts ongoing performance ...

CleanHarbors

Operations Manager II

Greenwood, IN · On-site

Clean Harbors, in Greenwood, IN is looking for an Operations Manager II to join their safety ... Prepares reports for management, client, or others. * Confers with personnel to provide technical ...

Clean Harbors

Operations Manager II

Greenwood, IN · On-site

Clean Harbors, in Greenwood, IN is looking for an Operations Manager II to join their safety ... Prepares reports for management, client, or others. * Confers with personnel to provide technical ...

Softheon

Client Executive

Indianapolis, IN · Remote

$78K - $106K/yr

Collaborate cross-functionally with Operations, Product, and Support teams to enhance client experience and optimize internal processes. Talent Management * Collaborate with the Talent team to ...

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All JobsClient Operations JobsClient Operations Manager JobsClient Operations Manager Jobs in Indianapolis, IN

Client Operations Manager information

See Indianapolis, IN salary details

$42.5K

$118.2K

$129.5K

How much do client operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for client operations manager in Indianapolis, IN is $118,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $128,100.00 and $128,100.00 per year, depending on experience, location, and employer.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring satisfaction and efficient processes. They coordinate between teams, manage client accounts, and use tools like CRM software to optimize workflows and maintain strong client relationships.

What are some common challenges faced by a client operations manager, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a client operations manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.
What are the most commonly searched types of Client Operations jobs in Indianapolis, IN? The most popular types of Client Operations jobs in Indianapolis, IN are:
What are popular job titles related to Client Operations Manager jobs in Indianapolis, IN? For Client Operations Manager jobs in Indianapolis, IN, the most frequently searched job titles are:
What job categories do people searching Client Operations Manager jobs in Indianapolis, IN look for? The top searched job categories for Client Operations Manager jobs in Indianapolis, IN are:
What cities near Indianapolis, IN are hiring for Client Operations Manager jobs? Cities near Indianapolis, IN with the most Client Operations Manager job openings:
Client Operations Manager jobs near you
Infographic showing various Client Operations Manager job openings in Indianapolis, IN as of August 2026, with employment types broken down into 83% Full Time, 13% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $118,219 per year, or $56.8 per hour.

Operations Manager, Commercial Lines

Gregory and Appel Insurance

Indianapolis, IN • On-site

Full-time

Re-posted 26 days ago

Job description

The Operations Manager, Commercial Lines leads and supports the commercial lines service team in delivering high-quality, proactive service to clients while driving retention, renewal excellence, and operational scalability. This role is responsible for ensuring a consistent, efficient service model across a diverse portfolio of accounts, typically characterized by multi-line coverage, moderate complexity, and relationship-driven service expectations.
Blending strategic leadership with hands-on execution, this individual partners closely with producers and leadership to align service delivery with growth objectives. The Operations Manager plays a critical role in optimizing workflows, strengthening carrier engagement, and leveraging data and technology to improve both team performance and client outcomes.
This role oversees the day-to-day operations of the commercial lines operations team, including account management, renewal lifecycle execution, and client service standards. The Manager ensures operational discipline, E&O compliance, and consistency in service delivery while building a team capable of supporting sustainable mid-market growth.
A strong people leader, the Operations Manager develops and coaches account managers and service professionals, fostering a culture of accountability, responsiveness, adaptability and continuous improvement.
Key Responsibilities
  • Lead the daily operations of the commercial lines service team supporting a mid-market book of business, ensuring timely and accurate execution of all service activities
  • Drive a disciplined renewal process, including pre-renewal strategy, exposure updates, marketing/remarketing, and carrier negotiations
  • Partner with producers to support new business onboarding, ensuring smooth transitions and strong first-year client experiences
  • Standardize and optimize workflows to support efficiency, consistency, and scalability across mid-market accounts
  • Ensure adherence to agency management system standards, documentation protocols, and risk management best practices
  • Monitor key operational and service metrics (retention, renewal timelines, activity management, revenue per account manager, backlog) and take action to improve results
  • Oversee file audits and quality assurance processes to ensure compliance and service excellence
  • Build and maintain strong working relationships with carrier partners to support competitive placement and service responsiveness
  • Champion the use of technology, automation, and best practices to enhance the client and employee experience

People Leadership & Development
  • Evaluate staffing needs based on book segmentation, revenue growth, and service complexity; recommend hiring and structure accordingly
  • Onboard, and develop account managers and client service team members aligned to a mid-market service model
  • Establish clear roles, expectations, and performance standards tied to service timelines, accuracy, and client experience
  • Provide ongoing coaching, mentorship, and performance management to elevate individual and team performance
  • Support career pathing and skill development, including technical coverage knowledge, client advisory skills, and efficiency in service delivery
  • Foster a collaborative, accountable, and client-focused team environment

Operational & Financial Management
  • Support annual planning and budgeting processes; manage departmental expenses in alignment with financial targets
  • Balance workloads and capacity across the team to ensure service standards are consistently met
  • Improve operational efficiency by reducing rework, managing backlog, and enhancing process discipline
  • Contribute to profitability through strong retention, efficient service delivery, and effective resource utilization

Client & Business Impact
  • Maintains a strong partnership with our Sales Leadership to ensure client service strategy is executed with excellence.
  • Oversee service delivery for a team servicing mid-market commercial lines accounts, ensuring a consultative yet efficient client experience
  • Act as an escalation point for complex service issues, renewals, or client concerns
  • May maintain a small, strategic book of business or selectively engage in key client relationships
  • May support new business efforts through exposure analysis, coverage review, and quoting/rating as needed
  • Partner with leadership to continuously refine the mid-market service model and enhance client satisfaction and retention

Qualifications & Experience
  • 3-7 years of commercial lines insurance experience, with strong knowledge of mid-market accounts, multi-line coverages, and carrier markets
  • 3 years of leadership experience (preferred), including direct management of account managers or client service teams
  • Demonstrated success leading teams in a fast-paced agency environment, with accountability for service standards, retention, and operational performance
  • Strong understanding of renewal processes, marketing/remarketing strategies, and client lifecycle management
  • Experience with agency management systems and leveraging technology to drive efficiency and reporting
  • Proven ability to analyze metrics, manage workflows, and implement process improvements
  • Excellent communication, coaching, and leadership skills, with the ability to influence both peers and senior leadership

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