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Client Operations Manager Jobs in Fishers, IN (NOW HIRING)

MD Logistics Inc

Operations Supervisor

Plainfield, IN · On-site

$60K - $62K/yr

Pharma Operations Manager SUMMARY Supervises and coordinates activities of workers and performs any ... client's returns and inbound warehoused freight. * Review and assign shipping orders, picking ...

MD Logistics Inc

Operations Supervisor

Plainfield, IN · On-site

$60K - $65K/yr

Pharma Operations Manager SUMMARY Supervises and coordinates activities of workers and performs any ... client's returns and inbound warehoused freight. * Review and assign shipping orders, picking ...

MD Logistics Inc

Operations Supervisor

Plainfield, IN · On-site

$60K - $62K/yr

Pharma Operations Manager SUMMARY Supervises and coordinates activities of workers and performs any ... client's returns and inbound warehoused freight. * Review and assign shipping orders, picking ...

Md-Logistic

Operations Supervisor

Plainfield, IN · On-site

$60K - $65K/yr

Pharma Operations Manager SUMMARY Supervises and coordinates activities of workers and performs any ... client's returns and inbound warehoused freight. * Review and assign shipping orders, picking ...

MD Logistics Inc

Operations Supervisor

Plainfield, IN · On-site

$60K - $65K/yr

Pharma Operations Manager SUMMARY Supervises and coordinates activities of workers and performs any ... client's returns and inbound warehoused freight. * Review and assign shipping orders, picking ...

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Client Operations Manager information

See Fishers, IN salary details

$41.7K

$115.8K

$126.8K

How much do client operations manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for client operations manager in Fishers, IN is $115,763.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,400.00 and $125,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a client operations manager, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a client operations manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring satisfaction and efficient processes. They coordinate between teams, manage client accounts, and use tools like CRM software to optimize workflows and maintain strong client relationships.

What are popular job titles related to Client Operations Manager jobs in Fishers, IN?

For Client Operations Manager jobs in Fishers, IN, the most frequently searched job titles are:

What job categories do people searching Client Operations Manager jobs in Fishers, IN look for?

The top searched job categories for Client Operations Manager jobs in Fishers, IN are:

What cities near Fishers, IN are hiring for Client Operations Manager jobs?

Cities near Fishers, IN with the most Client Operations Manager job openings:

Client Operations Manager jobs near you
Infographic showing various Client Operations Manager job openings in Fishers, IN as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 14% Part Time, and 8% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $115,763 per year, or $55.7 per hour.

Employee Benefits Service Operations Manager

Carmel, IN • On-site

USI Holdings Corporation
See more jobs at USI Holdings Corporationexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Key responsibilities

  • Manage the operational activities of all client service functions.

  • Manage, train, and coach the Employee Account Management team, including client-facing staff.

  • Develop and implement best practices related to customer service platform and systems, and drive strategic customer service initiatives.

Job description

Description and Requirements
General Description: Responsible for managing the operational activities of all client service functions. Take charge of the onboarding and retention process for new and existing clients.
Responsibilities:
  • Responsible for full-cycle management and development of assigned Employee Account Management team. Manage, train and coach all client facing staff on all job functions.
  • Develop and implement best practices related to customer service platform and systems.
  • Drive strategic customer service initiatives. Implement process and efficiencies in the non-productions staff.
  • Ensure staff understand the production messaging and USI value proposition in the marketplace.
  • Understand and maintain the OpCo budget, as well as appropriate staffing levels.
  • Act as advisor for largest/most important accounts.
  • Accountable for team adherence to departmental retention goals and client service level agreements. Manage team quality control of client renewals and ensure adherence to service standards. Drive consistent and predictable long-term profitable client relationships.
  • Manage assignment of clients based on size and needs.
  • Work with Practice Leader in development and refinement of Value Propositions.
  • Advise clients on industry trends, legislative rulings and market events. Coordinate internal resources/ experts to assist all producers on sales opportunities.
  • Understand and communicate USI's Employee Benefit initiatives to staff.
  • Positively and proactively represent USI in meetings, seminars, trade shows and networking events.
  • Assist in developing positive carrier relationships.
  • Drive utilization and keep current all protocols as relates to Sagitta and BenefitPoint.
  • Create a positive communication and leadership team with the AE Team leaders.

Knowledge, Skills and Abilities:
  • 10+ years of related insurance experience in a client interfacing role. College degree preferred.
  • Prior managerial experience required. Strong team leadership abilities.
  • Must hold or be willing to earn life & health insurance license.
  • Keep informed about industry information, technology and trends.
  • Able to understand, interpret and convey technical information to others.
  • Broad understanding of general accounting practices.
  • Ability to adapt to changes in systems, procedures, processes and policies.
  • Excellent organizational, time management and multi-tasking skills.
  • Comfortable with internet-based programs and Microsoft Office products. Knowledge of Benefitpoint preferred, but not required.
  • Effective interpersonal, problem solving and conflict resolution skills along with sound judgment.
  • Excellent oral and written communication skills.

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Why USI?
With approximately $3 billion in revenue and over 10,500 associates across approximately 200 offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs.
Unrivaled Resources and Support
What truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage®, a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE® represents Omni, Network, Enterprise-the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact.
Industry-Leading Programs, Rewards, and Recognition
In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need.
Deep Community Engagement
We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non-profit organizations, animal shelters, and environmental beautification and restoration projects - to partnering with eco-conscious vendors and taking steps to reduce our own environmental footprint - we're working together as ONE to build a better future.
Committed to a Diverse and Inclusive Workplace
Our award-winning I'm With U diversity and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture.
Nationally Recognized as a Top Insurance Employer
  • Recognized as one of Insurance Business America's Top Insurance Employers eight consecutive years (2018-2025).
  • Named to Business Insurance's annual list of the Best Places to Work in Insurance six years in a row (2020-2025).
  • Named to Fortune's Best Workplaces in Financial Services & Insurance list for the last two years (2024-2025).
  • Certified as a Great Place To Work two years in a row (2024-2025).

Visit our Awards and Accolades page for a complete list of our latest industry awards and recognitions!
USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

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