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Client Operations Manager Jobs in Baltimore, MD (NOW HIRING)

SubCom

Fleet Operations Manager (6601)

Baltimore, MD · On-site

Fleet Operations Managers assess project challenges and develop solutions to meet productivity, quality, and client-satisfaction goals and objectives. Responsibilities * Manage the movement of ...

Ehrlich Pest Control

Manager-Operations

Hunt Valley, MD

$57K - $92K/yr

They help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team ... Manage daily operations of specialists with the goal of providing superior customer service to our ...

Rentokil

Manager-Operations

Hunt Valley, MD · On-site

They help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team ... Manage daily operations of specialists with the goal of providing superior customer service to our ...

Aerotek

Finance Operations Manager

Hanover, MD · On-site

Aerotek has an opening for a Finance Operations Manager (Assistant Controller) at the corporate ... Ability to negotiate with senior level client contacts (legal department, contracts department ...

Aerotek

Finance Operations Manager

Hanover, MD

Overview Aerotek has an opening for a Finance Operations Manager (Assistant Controller) at the ... Ability to negotiate with senior level client contacts (legal department, contracts department ...

STV

Senior Engineering Operations Manager

Baltimore, MD

$116K - $133K/yr

STV is seeking a Senior Engineering Operations Manager to serve as a trusted operations leader and ... Interface directly with client leadership and stakeholders to provide guidance, risk mitigation ...

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Client Operations Manager information

See Baltimore, MD salary details

$44.2K

$122.9K

$134.6K

How much do client operations manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for client operations manager in Baltimore, MD is $122,891.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,100.00 and $133,100.00 per year, depending on experience, location, and employer.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring satisfaction and efficient processes. They coordinate between teams, manage client accounts, and use tools like CRM software to optimize workflows and maintain strong client relationships.

What are some common challenges faced by a client operations manager, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a client operations manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.

What are the most commonly searched types of Client Operations jobs in Baltimore, MD?

The most popular types of Client Operations jobs in Baltimore, MD are:

What are popular job titles related to Client Operations Manager jobs in Baltimore, MD?

For Client Operations Manager jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Client Operations Manager jobs in Baltimore, MD look for?

The top searched job categories for Client Operations Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Client Operations Manager jobs?

Cities near Baltimore, MD with the most Client Operations Manager job openings:

Client Operations Manager jobs near you
Infographic showing various Client Operations Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $122,891 per year, or $59.1 per hour.

Operations Manager - Electrical Testing Group

Wunderlich-Malec

Columbia, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Wunderlich-Malec Engineering (WM) is a 100% employee-owned ESOP and one of the largest and most well-established engineering companies in the United States. When you join WM you become part of a company that is:
  • 100% employee-owned with 40+ years of industry history
  • ENR (Engineering News Record) Top 500 firm
  • Rated as a top System Integrator Giant

Wunderlich-Malec's Electrical Testing Group (ETG) is expanding - and we're seeking an entrepreneurial Operations Manager to lead our newest regional location from the ground up. This position combines operational leadership with entrepreneurial drive - serving as both Integrator and Builder of a new ETG Business Unit. You'll take ownership of day-to-day execution, lead a growing technical team, manage P&L objectives, and work side-by-side with ETG leadership to bring our proven business model to a new region. This is a rare opportunity to see a business evolve from Infancy → Growth → Maturity - with your leadership at the center of that transformation.
Key Responsibilities
1. Operational Leadership & Execution
  • Faithfully execute the ETG business plan - achieving or exceeding P&L, revenue, and performance goals
  • Lead all regional operations including scheduling, resource planning, quality assurance, safety, and project delivery
  • Implement and maintain ETG's operating systems, testing standards, and documentation processes
  • Manage field operations for protective relaying, SCADA, and IEC 61850 systems commissioning
  • Ensure alignment between technical execution and business objectives - balancing efficiency, quality, and profitability

2. Integration & Team Alignment
  • Integrate all major functions of the local ETG operation - ensuring everyone is rowing in the same direction
  • Lead, manage, and hold team members accountable for results and commitments
  • Build and nurture a healthy, functional, and cohesive leadership team under the EOS framework
  • Resolve issues effectively: identify root causes, address conflict constructively, and drive solutions to completion

3. Business Unit Development
  • Build the BU from the ground up - recruiting, training, and developing a skilled team of field engineers and technicians
  • Establish vendor partnerships and client relationships within the region
  • Drive growth through operational excellence, local market development, and client satisfaction
  • Create and maintain structure and process as the BU transitions from startup to sustainable operation

4. Vision & Collaboration
  • Collaborate closely with the ETG Visionary and National Leadership Team to ensure clear direction and alignment
  • Translate vision into actionable, measurable goals
  • Maintain a strong, respectful partnership with ETG leadership - ensuring ideas are filtered, prioritized, and implemented effectively
  • Ensure that key messages and decisions are properly cascaded across the team so that everyone is informed, aligned, and focused

5. Systems, Structure, and Process
  • Operate within ETG's EOS framework: own the scorecard, lead local L10s, and manage to defined KPIs
  • Ensure consistency in how core processes are followed, documented, and improved
  • Demonstrate strong project management discipline and operational consistency
  • Uphold ETG's values of safety, integrity, quality, and innovation in every aspect of operations

What Success Looks Like
First 6-12 Months
  • Establish the foundation: hire key staff, build client relationships, deliver first projects successfully, and drive the BU toward break-even

12-24 Months
  • Transition into the Growth Phase: solid team structure, sustainable backlog, and strong client confidence
  • Local L10s running consistently, scorecard metrics trending upward, and P&L tracking toward profitability by month 12

Beyond 24 Months
  • The BU is Mature: operating as a profitable, independently functioning unit within the national ETG network, recognized for its technical quality and reliability

Qualifications
  • 7+ years in power systems testing, commissioning, or utility operations
  • Proven leadership experience managing people, budgets, and project delivery
  • Strong understanding of protective relaying, automation, and SCADA systems
  • Entrepreneurial mindset - thrives in building structure from scratch
  • Excellent communication, organization, and conflict-resolution skills
  • Experience with EOS or similar operating systems preferred
  • Willingness to travel regionally and work in a dynamic field environment

Why This Role is ExcitingYou'll lead one of the most exciting phases of ETG's national expansion - bringing our brand of technical excellence and culture of accountability to a new region. You'll have the chance to build a business with your own imprint while being part of a nationwide team of leaders doing the same.
This role offers the energy of a startup with the stability and support of a 40-year engineering powerhouse - and the satisfaction of watching a blank slate become a thriving, mature operation under your leadership.
*Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance.
Wunderlich-Malec is proud to offer a comprehensive employee-owner benefit package. Full-time employees may be eligible for the following benefits: Medical • Dental • Vision • Basic and Supplemental Life and AD&D • Long Term Disability • Voluntary Short Term Disability • Healthcare & Dependent Care Flexible Spending Accounts • Health Savings Account • Paid Time Off (PTO) • Paid Holidays • Tuition Reimbursement • Referral Bonus Program • 401(k)/Profit Sharing • 100% ESOP (Employee Stock Ownership Plan) • Employee Assistance Program • Will Preparation Resources • Worldwide Travel Assistance
Salary Range The expected Salary range is $160,000 - $190,000 annually depending on qualifications plus a discretionary bonus and employee stock program.
#LI-Hybrid
#LI-WM1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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