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Client Operations Manager Jobs in Baltimore, MD (NOW HIRING)

U.S. Lawns

Operations Manager

Annapolis, MD · On-site

Day to day client contact * Meets with clients to establish Maintenance and Remedial budgets Employee Management * Implements recruiting program and hires field employees * Performs supervisory ...

T. Rowe Price

Client Implementation Manager

Baltimore, MD · On-site

$80 - $136/hr

Operational expertise and knowledge of requirements and the process for onboarding institutional clients. * Knowledge of the investment management operations landscape and trends. * Experience ...

Johnson Controls

Facility Operations Manager

Linthicum, MD · On-site

$89K - $119K/yr

In this on-site role, the Facilities Manager is accountable for all aspects of day-to-day leadership and operations, including regular communication with the client, monitoring of the CMMS system, an ...

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All JobsClient Operations JobsClient Operations Manager JobsClient Operations Manager Jobs in Baltimore, MD

Client Operations Manager information

See Baltimore, MD salary details

$44.2K

$122.9K

$134.6K

How much do client operations manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for client operations manager in Baltimore, MD is $122,891.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,100.00 and $133,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a client operations manager, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a client operations manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring satisfaction and efficient processes. They coordinate between teams, manage client accounts, and use tools like CRM software to optimize workflows and maintain strong client relationships.

What are the most commonly searched types of Client Operations jobs in Baltimore, MD?

The most popular types of Client Operations jobs in Baltimore, MD are:

What are popular job titles related to Client Operations Manager jobs in Baltimore, MD?

For Client Operations Manager jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Client Operations Manager jobs in Baltimore, MD look for?

The top searched job categories for Client Operations Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Client Operations Manager jobs?

Cities near Baltimore, MD with the most Client Operations Manager job openings:

Client Operations Manager jobs near you
Infographic showing various Client Operations Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 49% In-person, and 51% Remote job distribution, with an average salary of $122,891 per year, or $59.1 per hour.

Head of Global Client Account Services

T Rowe Price

Baltimore, MD • Hybrid

Full-time

Re-posted 27 days ago

Key responsibilities

  • Manage the global client service teams and oversee the end-to-end client account lifecycle.

  • Lead the transformation of client services by integrating innovative solutions and driving process improvements.

  • Oversee client onboarding, implementation processes, and client reporting functions to ensure high-quality service delivery.

T. Rowe Price rating

9.1

Company rating: 9.1 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

Role Summary

We are seeking a strategic, visionary, and results-oriented leader to drive the transformation of our client servicing organization. Reporting directly to the COO, this leader will be responsible for managing the global client service teams, embedding client-centricity across the organization, and implementing transformative initiatives to elevate client experiences, drive operational excellence, and support business growth objectives.

Responsibilities

  • Client Experience Leadership: Champion the transformation of client services by integrating innovative solutions and ensuring a seamless client journey across the enterprise. Facilitate front-to-back process integration that drives ease of doing business, supporting our clients with digital information and interactions.

  • Client Implementation Management: Oversee client onboarding and implementation processes, ensuring smooth transitions and successful adoption of services. Lead the development of scalable processes to reduce implementation time and improve client satisfaction.

  • Client Account Services Management: Oversee the end-to-end client account lifecycle, ensuring consistent, high-quality service delivery. Collaborate with cross-functional teams to identify opportunities for improvement, implement best practices, and resolve complex client issues.

  • Client and Investment Reporting: Lead and enhance the client reporting function, ensuring accurate, timely, and insightful reporting on portfolio performance, risk, and attribution. Work with internal teams and external partners to deliver custom reports that meet the specific needs of clients while maintaining high standards of transparency and regulatory compliance.

  • Transformation & Change Management: Lead and drive proactive client engagement by designing viable solutions for key customers and strategic partners, differentiating T. Rowe Price as a client-centric, active asset manager.

  • Operational Excellence: Spearhead automation and process optimization initiatives to enhance efficiency, reduce errors, and improve scalability across client operations. Assess operating model and account coverage structure using a client centric approach.

  • Data-Driven Insights: Lead the integration of market data into client services, providing clients with timely and relevant insights for informed decision-making.

  • Collaboration & Stakeholder Management: Collaborate closely with the Global Digital Solutions (GDS) team, the Global Investment Operations Team, the Transformation Office, and Global Distribution to incorporate client priorities into the organization's operational practices. Engage with senior leadership and cross-functional teams to align client service delivery with the firm's strategic goals, ensuring a proactive approach to client engagement.

Qualifications

Required:

  • Bachelor's degree (in Finance, Business, or a related field) or the equivalent combination of education and relevant experience and a minimum of 15 years of total relevant work experience with 8+ years of management experience.

  • 15+ years of relevant experience in financial services, with significant experience leading global teams and managing client services and operational functions. Experience overseeing client reporting and onboarding is essential.

Preferred:

  • Advanced degree or certification (MBA, CFA, etc.)

  • Proven track record in leading, developing, and motivating high-performing teams across multiple geographies. Strong leadership presence with the ability to influence stakeholders at all levels of the organization.

  • Deep understanding of client service excellence and operational best practices in the financial services industry. A passion for delivering exceptional client outcomes and improving client satisfaction.

  • Demonstrated experience in driving operational transformation, process automation, and efficiency initiatives. Knowledge of automation tools and technology solutions in client operations.

  • Solid understanding of operational risk management, investment compliance, and regulatory requirements within the asset management industry.

  • Strong quantitative and analytical skills with the ability to interpret complex investment performance data and metrics and apply these insights to improve client services and operational performance.

  • Exceptional communication skills, both written and verbal, with the ability to present complex ideas clearly and influence decision-making at the executive level.

FINRA Requirements

FINRA licenses are not required and will not be supported for this role.

Work Flexibility

This role is eligible for hybrid work, with up to two days per week from home.

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