Client Operations Manager Jobs in Baltimore, MD (NOW HIRING)

Practice Operations Manager

Miles & Stockbridge has positioned itself as an AmLaw 200 firm that is global in scope and in reach. Miles & Stockbridge maintains a reputation for a dynamic and approachable work environment that allows talented lawyers and staff from diverse backgrounds to thrive and grow. As part of our ongoing commitment to affect positive change, Miles & Stockbridge focuses on partnerships that benefit the community, reflect the causes our colleagues support, and allow us to collaborate with clients and neighbors to deepen relationships.

If you are looking for a reputable employer that embraces a diverse workforce and provides ongoing professional development and mentoring in a hybrid work environment, consider Miles & Stockbridge! We are seeking a Practice Operations Manager in our Baltimore, MD office to support the financial, operational, and strategic success of our Corporate Law Practice Group. The person in this role will proactively develop partnerships with practice group leaders, attorneys, and administrative teams to streamline efficiency, enhance profitability, and cultivate lawyer development. This role is ideal for someone who has strong business acumen, is well organized, and can manage multiple projects simultaneously.

Practice Operations Manager Responsibilities:

• Analyze and optimize practice group performance through insightful reporting, forecasting, and budgeting.
• Bolster revenue management by tracking inventory.
• Collaborate with lawyers on pricing strategies and profitability improvement initiatives.
• Lead the development and implementation of effective pricing strategies for maximized client value.
• Identify and implement continuous process improvements to boost efficiency and minimize administrative burdens for attorneys to free them to focus on client service.
• Leverage technology and innovation to streamline workflows and enhance productivity.
• Partner with leadership, HR and Legal Recruitment to attract, develop and retain top legal talent.
• Assist with utilization reporting and analysis, resource allocation, associate recruiting, onboarding, training and professional development to cultivate a thriving and engaged team.
• Manage and oversee a diverse range of projects, including lateral integrations and knowledge management initiatives.
• Orchestrate the organization, storage, and retrieval of precedents, and expertise databases for seamless knowledge transfer and utilization.
• Provide strategic support to the business development team on client pitches, proposals, and marketing materials.
• Collaborate on the coordination of practice group events and sponsorships, where appropriate, contributing to effective budgetary decision making.
• Partner with practice group leaders to develop and execute strategic plans aligned with the firm’s overall vision.
• Monitor progress, identify potential roadblocks, and proactively suggest solutions to ensure successful plan execution.
• Foster seamless communication and collaboration between practice group leaders, attorneys, and other firm departments (e.g., Finance, Marketing, HR).

Practice Operations Manager Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field.
• 5+ years of experience in a professional services environment, in an accounting, management or operational consulting role, ideally in a law firm.
• Demonstrated proficiency in financial analysis, budgeting, and pricing strategies.
• Proven track record of successfully managing multiple projects and initiatives simultaneously.
• Exceptional interpersonal and communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite and legal practice management software (e.g., LMS, Elite, 3E, or Aderant) preferred.

Miles & Stockbridge offers a competitive compensation and benefits package including PTO, medical, dental, vision, life insurance, 401K, Firm sponsored Memberships (i.e. Peloton, Norton LifeLock), and more.

The pay range for this position is $140,000 - $159,300. The pay range provided is in compliance with state, city, or local employment laws and applies to this location only. Actual pay for this position will be determined based on multiple factors including, but not limited to, knowledge, skills, abilities, experience, current market data, and business needs.

Miles & Stockbridge is not currently accepting resumes or assistance from search firms for this position.

Physical Demands: 

While performing the duties of this position, the employee is regularly required to remain in a stationary position or sit for prolonged periods and repeat motions that may include the wrists, hands and/or fingers. The employee is occasionally required to stand and stoop, kneel, or crouch. The employee is frequently required to perform light work that includes lifting and moving objects up to 10 pounds.

Disclaimer and Acknowledgement:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.  All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently.  Some requirements will exclude individuals who may pose a direct threat or significant risk to the health or safety of themselves or others.  The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.  Nothing in this job description restricts management’s right to assign or reassign duties in this job description at any time for any reason.

Miles & Stockbridge is an Equal Opportunity Employer and committed to cultivating an inclusive environment that embraces and promotes diversity, equity, and inclusion as core values of our firm.