Client Operations Associate Jobs in Ontario (NOW HIRING)

Wisedocs is a fast-growing, venture-backed AI platform that transforms how insurance companies analyze claims. With ~$20M USD raised, 100+ team members globally, and 90+ customers across North America and Australia, we’re doubling revenue year over year. 

Founded by experts who’ve experienced the claims process firsthand, Wisedocs combines deep domain knowledge with next-gen AI trained on 100M+ documents. Our platform turns complex medical records into clear, structured insights—backed by expert human oversight. 

Join a mission-driven team building intelligent products that cut through complexity, accelerate decision-making, and make a real impact when it matters most. 

Role Summary 

Wisedocs ran 17 marketing events in the first half of this year alone. Panels, roundtables, client dinners, off-sites, trade shows. That pace isn't slowing down, and we need someone who can own a significant chunk of it end to end, not just show up and help set up chairs. 

This role sits at the intersection of marketing execution and business operations. On event days, you're holding the plan together: venue, vendors, communications, logistics — everything that has to go right for the room to feel effortless. On office days, you're keeping the place running: stocked, organized, and ready. 

This is a role for someone early in their career who wants real ownership, fast. We're looking for a proactive self-starter who thrives in a fast-paced environment, understands how events tie back to business goals, and treats each one as part of a larger strategy, not a one-off project. You'll work directly with the executive and marketing team, and touch enough of the business that growing into a Marketing, Chief of Staff, or Business Operations role is a natural next step. 

What You’ll Be Doing 

Events and Onsite Coordination  

• Own end-to-end logistics for marketing events: venue sourcing and booking, vendor coordination, catering, AV, attendee communications, and on-site execution where local. 
• Build and maintain event runsheets, timelines, and budgets; track against actuals and flag variances 
• Manage RSVPs, guest lists, and follow-up communications before and after each event 
• Liaise with the marketing team on event objectives, branding requirements, and post-event reporting 
• Own all onsite logistics on event days: room setup and teardown, signage, supplier check-ins, and troubleshooting on the fly so leadership can focus on the room 
• Assist with planning and execution of company All Hands: space booking, run-of-show coordination, document and presentation preparation, AV, catering, and day-of logistics 
• Identify recurring friction points across events and build repeatable playbooks to reduce ramp-up time on future events 
• Run structured post-event debriefs with attending reps using a consistent format: what worked, what didn't, and what to try for next time 
• Own event list and lead handoff end to end: source, filter, and route pre-event attendee lists for outreach (working with marketing and revenue ops on enrichment), and ensure Wisedocs reps capture on-site meeting notes that get properly logged and routed to sales for follow-up 
• Manage RSVPs, guest lists, and follow-up communications before and after each event 
• Build and maintain event registration pages (e.g. Luma) and manage attendee registration and communications 
• Coordinate travel and accommodations for the event team, ensuring cost-effective, seamless logistics 
  

Office Management and Facilities 

• Own day-to-day office management: open and prepare the office on your scheduled days, ensure common areas, meeting rooms, and the kitchen are clean, stocked, and ready 
• Serve as the primary point of contact for facilities: liaise with building management and vendors on maintenance requests, repairs, access, and service tickets 
• Own the snack and beverage program: track inventory, place orders, manage receipts and submit for tracking 
• Maintain office supply inventory and reorder before stock runs low 
• Manage incoming and outgoing mail, packages, and courier deliveries; route or flag items as needed 
• Support onboarding logistics for new hires: desk setup, access cards, welcome kits 

Administrative and Cross-Functional Support 

• Help the team with light administrative tasks: printing, filing, data entry, scheduling support 
• Flag operational gaps and propose process improvements  
• Support the executive team in preparing decks, proposals and materials for internal and external presentations 
• Support the executive team with event and travel schedules, calendars and coordination 

 
What Experience We Need 

• Recently graduated or in your final year of a post-secondary program (any field, though marketing, communications, business, or event management is a plus) 

• Highly organized and dependable: you build the list, you work the list, you close the loop 

• Energized by events, not stressed by them: you thrive when there are ten things happening at once 

• Comfortable owning something from blank page to execution without heavy hand-holding 

• Clear communicator across Slack, email, and in person 

• Comfortable with Microsoft (excel, word, teams) 

• Able to commit to 3 set days per week in-office, plus availability for events (some evenings or weekends with advance notice) 

• Strong desire to build a long-term career at Wisedocs, with ambition to grow into Marketing, Business Operations, or a broader operational leadership role over time. 

Nice to Have 

• Previous experience coordinating events, even informally (school, clubs, volunteer, or work) 
  Exposure to marketing or communications work 

• Comfort with basic vendor negotiation or budget tracking 

• An eye for how a room looks and feels, not just whether it's technically set up 

• Previous experience coordinating domestic and international shipping logistics, including cross-border shipments to the United States, customs documentation, bills of lading, and working with carriers and vendors to ensure timely delivery. 

What We Offer 

• Flexible hybrid environment at our Toronto HQ. 

• Modern employee benefits, including health and dental coverage  

• Competitive compensation, with valuable stock options, as we’re still a young company growing very quickly.   

• An opportunity to develop very rapidly in your career. We can offer you a super-immersive learning environment, and when you thrive there, you will have the opportunity to rapidly develop this opportunity into senior practitioner or management opportunities as you choose.   

• Access to a learning and professional development fund to help you level up your career while you’re working with us. We hope to be an incredible step up in your career if you decide to come and work with us.   

• Company events   

• Generous Paid Time Off   

• Paid Sick Days   

• Casual Dress code   

• Employee Referral Bonus   

• Tuition Assistance   

• Plus, many other Recognition Programs!   

Recruitment Journey at Wisedocs   

We're excited to meet you and explore the possibilities together!  At Wisedocs, honesty is one of our core values. Our Recruitment process is transparent to ensure you are set up for success:    

• Round 1 – People & Culture Chat: 20–30 min conversation about your background, goals, and the role.  

• Between Round 1 & 2 - Take Home Assessment: If you are successful in the first round, our People & Culture team will send you a take home assessment to complete. 

• Round 2 – Skills & Assessment Review: Present your take home assignment in a panel interview with some of our team members (1hr). 

• Round 3 – Meeting with the Leadership Team : A 30-45 minute conversation focused on your experience, your interest in working at Wisedocs, and a discussion around Wisedocs’ mission and impact.

Compensation 

Our target base salary range for this role is $55,000 – $70,000 CAD. This range reflects the full growth journey within the role — from building and developing skills early on, to becoming highly proficient and ultimately achieving excellence. Where an offer lands within the range is based on your experience, skills, and impact, which we assess throughout the hiring process.    

We’re committed to fair and transparent pay and ongoing career development. If your expectations fall outside this range but you’re excited about the role, we still encourage you to apply.   

Note: We use AI-powered tools alongside human review to support a fair, inclusive, and efficient hiring process, helping us work smarter and create better experiences for our customers and team. 

This posting is for current and future opportunities at Wisedocs. Even if there isn’t an immediate opening, we’re always excited to meet great people. If your experience lines up, we encourage you to apply — we’ll reach out when a role opens that’s a good fit. 

*Wisedocs AI is an equal opportunity employer and is committed to providing employment accommodation in accordance with AODA. If you require accommodation, please notify us and we will work with you to meet your needs.