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Client Implementation Jobs in Florida (NOW HIRING)

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Client Implementation information

Do you need a degree to be an implementation specialist?

A degree is not always required to become an implementation specialist, but many employers prefer candidates with a bachelor's degree in fields like business, IT, or related areas. Relevant skills such as project management, technical knowledge, and certifications can also be important for success in this role.

What are typical daily responsibilities in a Client Implementation role?

In a Client Implementation position, your daily tasks often include coordinating with clients to understand their requirements, managing project timelines, and delivering onboarding or training sessions. You’ll work closely with internal teams such as sales, product, and support to ensure a seamless setup and address any client questions or technical issues that arise. Documenting progress, troubleshooting problems, and providing feedback to improve processes are also common activities. This means you’ll balance client interaction, internal collaboration, and hands-on project execution every day.

What is the highest paid customer service job?

In customer service roles, senior positions such as Customer Service Directors or Managers tend to have the highest salaries, often exceeding six figures with experience and industry specialization. Customer support roles in high-demand industries like technology or finance may also offer higher compensation, especially with advanced skills or certifications.

What is the client implementation role?

A client implementation role involves coordinating the setup and deployment of products or services for clients, ensuring smooth onboarding and integration. It requires strong communication, technical skills, and knowledge of the company's systems or platforms. The role often includes project management and troubleshooting to meet client needs effectively.

What is a Client Implementation job?

A Client Implementation job involves onboarding new clients and ensuring they successfully integrate a company's products or services into their operations. This role requires coordinating between internal teams and clients to manage timelines, troubleshoot issues, and customize solutions based on client needs. Strong project management, communication, and problem-solving skills are essential. The goal is to ensure a smooth transition and a positive client experience, leading to long-term satisfaction and retention.

What does a client implementation specialist do?

A client implementation specialist is responsible for onboarding new clients, configuring products or services to meet client needs, and ensuring successful deployment. They often coordinate with sales, technical teams, and clients, utilizing tools like CRM systems and project management software to facilitate smooth implementation processes.

What are the key skills and qualifications needed to thrive in the Client Implementation position, and why are they important?

To thrive in a Client Implementation role, you need strong project management abilities, problem-solving skills, and experience in customer onboarding, often supported by a degree in business, IT, or a related field. Familiarity with CRM software, project management tools (like Asana or Jira), and sometimes industry-specific certifications can be highly beneficial. Exceptional communication, attention to detail, and the ability to manage expectations set top performers apart. These skills are essential to ensure smooth client transitions, maintain satisfaction, and drive successful adoption of services or products.

What are the most commonly searched types of Client Implementation jobs in Florida? The most popular types of Client Implementation jobs in Florida are:
What are popular job titles related to Client Implementation jobs in Florida? For Client Implementation jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Client Implementation jobs in Florida look for? The top searched job categories for Client Implementation jobs in Florida are:
Client Implementation jobs near you
Infographic showing various Client Implementation job openings in Florida as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.
Implementation Specialist (UKG Ready required)

Implementation Specialist (UKG Ready required)

Insurance Office of America

Madeira Beach, FL

Full-time

Medical, Retirement

Posted 24 days ago

Insurance Office Of America rating

8.6

Company rating: 8.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

74th of 261 rated insurance

Job description

Job Description:

Title:ImplementationSpecialist

Work Mode:Fully remote| Location/Supporting:Lakewood Ranch, FL or Longwood, FL| Experience:3-5 years Payroll / HRIS / Implementation experience required. Must have UKG Ready experience.
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace.Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.To view our branch locations, please visit: ioausa.com/locations
About the Role:The Implementation Specialist (IS) is responsible for configuration and demonstrations of the UKG Ready platform across Payroll, TLM, and HRIS modules for both new and existing clients. The ideal candidate is resourceful, detail-oriented, and comfortable navigating client communication and training, system configuration, and operational processing needs. The IS will also complete other duties as assigned by the Implementation Manager. This can be a hybrid or fully remote role.


Key Responsibilities:

  • Client implementation:Configure, test,demonstrate, and activate the UKG Ready Platform for POA Clients, specific to their needs.

  • Train clients on the UKG Ready platform, including Payroll, HRIS, Time & Labor Management, and Benefits solutions.

  • Client training:Coordinate and deliver client training sessions to ensure successful system adoption and longterm usability.

  • Sales collaboration:Work closely with Sales partners to support seamless client handoffs and deliver a positive, consultative implementation experience.

  • Client handoff meetings:Schedule and attend client handoff meetings to confirm implementation scope, timelines, and expectations.

  • Data integrity:Provide quality control and validation of client data throughout the implementation process to ensure accuracy and compliance.

  • Customer service mentality:Deliver outstanding client service byanticipatingneeds,maintainingprofessional and frequent communication, and responding promptly to service requests.

  • Relationship management:Develop andmaintainpositive, productive relationships with clients, Sales representatives, teammates, and POA leadership.

  • Discretion and judgment:Exercise independent judgment to achieve outcomes thatbenefitboth clients and POA.

  • Business growth:Actively seek opportunities to expand POA services byidentifyingclient needs and supportingadditionalproduct offerings.

  • Training participation:Regularlyparticipatein internal and external training,expandingand sharing knowledge within the POA Team.

  • Team support:Act as back-up for teammates as needed, ensuring overall team service excellence.

  • Collaboration:Work effectively with the entire POA team, seeking input and developing win-win solutions to any process, service, quality, or productivity issues.

  • Technical competence:Maintain a high degree of technical competence and industry/market expertise.

  • Compliance:Comply with all company work rules, standards, policies, and procedures at all times.

  • Professional development:Continuously improve professional skills by activelyparticipatingin internal and external development opportunities.

  • Champion IOA Values:Demonstrateintegrity and leadership.


Ideal CandidateQualifications:

  • Bachelor's Degree preferred (equivalent experience considered in lieu of degree)

  • Advanced knowledge of UKG Ready

  • Experience with configuring TLM Pay Calc 2.0

  • 3-5 years of Payroll, HRIS, or client implementation/ onboardingexperience

  • Prior experience configuring Payroll, HRIS, Time & Labor, and Benefits platforms;in a SaaS Payroll / HRIS / TLM environment

  • Employee Benefits configuration and enrollment experience

  • FPC or CPP certification (preferred)

  • Ability to successfully import,validate, and analyze client data within Payroll/HRIS systems

  • Strong knowledge of Payroll, Tax, Garnishments, Workers' Compensation, and Health Benefits

  • Advanced Microsoft Excelproficiency, including functions and formulas

  • Excellent written and verbal communication skills

  • Strong analytical, organizational, and problemsolving skills

  • Detailoriented with the ability to manage multiple implementations and deadlines

  • Ability to work effectively both independently and within a collaborative team environment


What We Offer:

  • Competitive salaries and bonus potential

  • Company-paid health insurance

  • Paid holidays, vacations, and sick time

  • 401K with employer match

  • Professional growth and career progression opportunities

  • Respectful culture and work/family life balance

  • Community service commitment

  • Supportive teammates and a rewarding work environment


What to Expect(Application Process):

  • 30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

The expected pay range for this position is $28.00 to $40.00 per hour, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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