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Client Implementation Project Manager Jobs in Springfield, MA

Waste Management

Project Manager (Windsor, CT)

Windsor, CT · On-site

$68K - $78K/yr

Manage defined projects for permanent services from customer order through billing including new ... implementations. * Interact with clients, sales and other departments to understand client scope of ...

Waste Management

Project Manager (Windsor, CT)

Windsor, CT · Hybrid

$68K - $78K/yr

Manage defined projects for permanent services from customer order through billing including new ... implementations. * Interact with clients, sales and other departments to understand client scope of ...

Waste Management

Project Manager (Windsor, CT)

Windsor, CT · Hybrid

$68K - $78K/yr

Manage defined projects for permanent services from customer order through billing including new ... implementations. * Interact with clients, sales and other departments to understand client scope of ...

Waste Management

Project Manager (Windsor, CT)

Windsor, CT · Hybrid

$68K - $78K/yr

Manage defined projects for permanent services from customer order through billing including new ... implementations. * Interact with clients, sales and other departments to understand client scope of ...

Eustis Engineering LLC

Project Manager

Glastonbury, CT · On-site

The Project Manager is responsible for client development. He/she prepares engineering proposals and coordinates the work of the various levels of project engineers. The Project Manager coordinates ...

Presidio

Senior Project Manager

Glastonbury, CT · On-site +1

... client projects. Responsibilities include: * Manage expectations and requirements of multiple ... Plan and implement IT solution development projects. * Close collaboration and alignment with the ...

Presidio

Senior Project Manager

Glastonbury, CT · Remote

... client projects. Responsibilities include: * Manage expectations and requirements of multiple ... Plan and implement IT solution development projects. * Close collaboration and alignment with the ...

Batska Network

Senior Project Manager

Hartford, CT · On-site

$125K - $175K/yr

Create and maintain project schedules, including developing phasing plans that account for client ... Ability to interpret ARCH & MEP drawings with a focus on identifying and implementing practical ...

Batska Consulting

Senior Project Manager

Hartford, CT · On-site

$125K - $175K/yr

Create and maintain project schedules, including developing phasing plans that account for client ... Ability to interpret ARCH & MEP drawings with a focus on identifying and implementing practical ...

CBRE

Project Manager

Windsor, CT · On-site

... this prestigious client, directly supporting their strategic business objectives. Strong ... Collaborate to develop solutions and guide the project team through implementation and completion.

CBRE

Project Manager

East Hartford, CT · On-site

... this prestigious client, directly supporting their strategic business objectives. Strong ... Collaborate to develop solutions and guide the project team through implementation and completion.

CBRE

Project Manager

East Hartford, CT · On-site

... this prestigious client, directly supporting their strategic business objectives. Strong ... Collaborate to develop solutions and guide the project team through implementation and completion.

NAVA Software Solutions

Project Manager

Hartford, CT · On-site

Project Manager Location: Hartford CT Duration: 12 months * 8 yrs exp Individuals with successful ... Individuals with this level of experience are suitable for small Client Agency projects with clear ...

Qualus

Senior Project Manager

Hartford, CT · On-site

$152K - $167K/yr

Leads the planning and implementation of medium-large power delivery projects ranging in complexity ... Meets with client management as necessary during the term of a project to resolve issues and to ...

Page Group

Construction Project Manager

Hartford, CT · On-site

Client Details This Connecticut-based GC has a strong reputation in the area. They specialize in ... Establish, communicate, and implement the Project Schedule Manage budget and financial reporting

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Showing results 1-20

All JobsClient Implementation Project JobsClient Implementation Project Manager JobsClient Implementation Project Manager Jobs in Springfield, MA

Client Implementation Project Manager information

See Springfield, MA salary details

$40.9K

$112.1K

$186.3K

How much do client implementation project manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for client implementation project manager in Springfield, MA is $112,092.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,700.00 and $140,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Implementation Project Manager, and why are they important?

To thrive as a Client Implementation Project Manager, you need strong project management skills, a solid understanding of implementation processes, and typically a bachelor’s degree in business, IT, or a related field. Familiarity with project management software (like Jira, Asana, or MS Project), CRM systems, and certifications such as PMP or PRINCE2 are highly valuable. Exceptional communication, problem-solving, and stakeholder management skills set top performers apart. These skills ensure smooth client onboarding, timely delivery, and high client satisfaction throughout complex implementation projects.

What is a Client Implementation Project Manager?

A Client Implementation Project Manager is responsible for overseeing the onboarding and integration process for new clients within a company. They coordinate cross-functional teams, manage timelines, and ensure that client requirements are met efficiently and effectively. Their main goal is to deliver a seamless transition for the client, from initial engagement through to the full deployment of products or services. This role requires strong project management, communication, and problem-solving skills, as well as the ability to handle multiple projects simultaneously.

What is the difference between Client Implementation Project Manager vs Customer Success Manager?

AspectClient Implementation Project ManagerCustomer Success Manager
Primary FocusImplementing products/services for clients, ensuring project deliveryMaintaining client relationships, ensuring ongoing satisfaction
Work EnvironmentProject-based, cross-functional teams, deadlines-drivenRelationship management, account growth, support
Required SkillsProject management, technical knowledge, communicationCustomer service, communication, problem-solving

The Client Implementation Project Manager primarily focuses on executing and delivering projects to clients, ensuring timely and successful implementation. In contrast, the Customer Success Manager concentrates on building long-term relationships, ensuring client satisfaction, and fostering account growth. While both roles require strong communication skills, the implementation manager is more project-oriented, whereas the success manager emphasizes ongoing client engagement.

What are some common challenges faced by Client Implementation Project Managers during the onboarding process?

Client Implementation Project Managers often encounter challenges such as managing complex client expectations, aligning internal resources, and meeting tight deadlines. Coordinating cross-functional teams—including sales, IT, and customer support—requires clear communication and proactive problem-solving. Navigating differences in client workflows or technical requirements can also be demanding, but successful project managers rely on solid planning and adaptability to ensure smooth implementation and client satisfaction.
What are popular job titles related to Client Implementation Project Manager jobs in Springfield, MA? For Client Implementation Project Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Client Implementation Project Manager jobs in Springfield, MA look for? The top searched job categories for Client Implementation Project Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Client Implementation Project Manager jobs? Cities near Springfield, MA with the most Client Implementation Project Manager job openings:
Client Implementation Project Manager jobs near you
Infographic showing various Client Implementation Project Manager job openings in Springfield, MA as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, and 5% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $112,092 per year, or $53.9 per hour.
Project Manager

Project Manager

Smith Brothers Insurance

Glastonbury, CT • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 28 days ago

Job description

Work Arrangement: This full-time role follows an in-office schedule, with an expectation of working on-site in Glastonbury, CT, with limited flexibility as needed.
The Project Manager, plays a key role in the Smith Brothers Project Management Office to help us optimize our business for all stakeholders. This role manages and executes project tools and methodologies (PMP, Six-Sigma, LEAN) to lead, facilitate, and support cross-functional teams to improve and redesign operational processes critical to our strategic priorities - Profitable Growth, Client Experience and Great Place To Work. This position supports the organization's efforts to implement best practices, standards, and governance for project management across our agency. The Project Manager serves as an internal partner, ensuring operational excellence while aligning with agency processes, values, and culture.
Responsibilities
  • Lead process improvement initiatives including managing the day-to-day aspects of projects (i.e. stakeholder alignment, status communication, metric reporting, next steps, and task management.)
  • Lead internal and external meetings to maintain communication between stakeholders, clients, vendors, and other involved participants.
  • Report project progress to agency leadership, project leadership, and project team members.
  • Execute and maintain process documentation (i.e. project trackers, process mapping, communication tools, etc.).
  • Learn, pilot and/or implement new project management tools, software, methods, and techniques.
  • Manage KPIs and reporting capabilities of projects (i.e. labor hours, financial trends, agency consistencies) ensuring they are tracked for use in future quoting and resource planning.
  • Maintain complete understanding of cross-disciplinary requirements and project roles to ensure project deadlines are met or improved.
  • Manage multiple concurrent projects and maintain highly organized logistical control.
  • Work with business owner, IT/Tech, and vendors to install, test, and measure success of implemented systems.
  • Establish and maintain business relationships with appropriate business partners, both internal and external.
  • Solicit project feedback, analyze, and continuously improve project management processes.
  • Ensure processes are well documented and easily accessible to team members.
  • Collaborate with the Tech & Data team on intake, prioritization, and delivery of AI initiatives.
  • Follow department and agency defined processes, procedures, and workflows.
  • Utilize the agency management system for daily activities, documentation, and assigned tasks.
  • Review, update, and help develop processes and workflows as needed.
  • Ensure compliance with agency processes, confidentiality standards, and quality metrics.
  • Engage in ongoing professional development through internal learning and training.
  • Effectively use MS Office, standard office applications, and other technologies.
  • Skillfully use AI tools (Copilot, ChatGPT, etc.) to aid work and efficiency.
  • Work effectively with all team members, provide backup support, and contribute to team collaboration.
  • Demonstrate alignment with our purpose, values, and culture.

Desired Skills
  • Demonstrated success managing improvement projects, utilizing Six Sigma, Lean, or other continuous improvement methodology and tools.
  • End-to-end process thinking and ability to work with IT/Tech to automate processes.
  • Hands-on experience applying AI assistants or agent-based solutions (e.g., Copilot, ChatGPT) to business workflows.
  • Excellent communication skills with stakeholders at all levels - listening, verbal, and written.
  • Excellent presentation skills and ability to conduct presentations to individuals and groups.
  • Ability to manage multiple priorities in a fast-paced environment.
  • High attention to detail, accuracy, and follow-through.
  • Organized, self-directed, and accountable.
  • Comfortable learning and using new technology and AI-enabled tools.
  • Committed to continuous learning and professional development.
  • Team oriented, collaborative, accountable, and willing to share knowledge and best practices.
  • Flexibility and willingness to take on additional work and projects assigned.
  • Self-motivated, strong work ethic, adaptable, stress tolerance to overcome hurdles.
  • Team player who consistently defaults to good.

Qualifications
  • 5+ years of experience in process improvement, business analysis, project management; or an equivalent combination of education and experience.
  • High school diploma or equivalent required; college degree preferred (if applicable).
  • Project Management or Process Improvement designations or certifications preferred.
  • Project Management and/or business experience of insurance agency marketplace preferred.

General Working Conditions
  • Fast-paced environment with frequent telephone, email, virtual, and/or in-person interaction.
  • Some travel and non-standard working hours may be required.
  • Ability to work at a computer for extended periods of time.
  • Culture rooted in collaboration, integrity, trust, respect, creativity, and fun.

Compensation
The estimated base salary range for this position ranges from $68,000 to $106,300. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. The hiring range represents the Company's good faith and reasonable estimate of the range of possible compensation at the time of posting.
Qualifying positions will also be eligible for comprehensive benefits, such as participation in family medical and dental insurance programs, 401K plan, PTO, licensing, and continuing education reimbursement.
Must be authorized to work in the United States on a full-time basis without Company sponsorship.
Smith Brothers Insurance, LLC is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, affectional or sexual orientation, gender identity or expression, national origin, ancestry, nationality, age, disability, marital or domestic partnership or Civil Union status, pregnancy, family medical history or genetic information, atypical cellular or blood trait, military service or any other status protected by law.
This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. Duties, responsibilities, and activities may change at any time with or without notice, based on business needs. This description does not constitute a contract of employment, and we reserve the right to revise the job description and/or require other tasks be performed as circumstances change.
About Smith Brothers
Smith Brothers Insurance is a Top 100 National Broker with over 50 years of being independently operated. We are multi-disciplined with expertise in Commercial Lines, Personal Lines, Employee Benefits, Surety, Group Retirement Plans including 401(k) and 403(b) Plans, Risk Management, and Financial Services.

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