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Client Implementation Project Manager Jobs in Missouri

Kohl's

Role Specific Information About the Role As an Implementation Project Planner, you will guide ... Proven project management skills with ability to multitask * Ability to work as a part of a team ...

Zelis

Implementation Specialist

Saint Louis, MO · On-site

Develop and manage the implementation project plan utilized to track and accomplish project activities. * Gather client requirements by collecting current information about client's print and ...

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Client Implementation Project Manager information

What are the key skills and qualifications needed to thrive as a Client Implementation Project Manager, and why are they important?

To thrive as a Client Implementation Project Manager, you need strong project management skills, a solid understanding of implementation processes, and typically a bachelor’s degree in business, IT, or a related field. Familiarity with project management software (like Jira, Asana, or MS Project), CRM systems, and certifications such as PMP or PRINCE2 are highly valuable. Exceptional communication, problem-solving, and stakeholder management skills set top performers apart. These skills ensure smooth client onboarding, timely delivery, and high client satisfaction throughout complex implementation projects.

What is a Client Implementation Project Manager?

A Client Implementation Project Manager is responsible for overseeing the onboarding and integration process for new clients within a company. They coordinate cross-functional teams, manage timelines, and ensure that client requirements are met efficiently and effectively. Their main goal is to deliver a seamless transition for the client, from initial engagement through to the full deployment of products or services. This role requires strong project management, communication, and problem-solving skills, as well as the ability to handle multiple projects simultaneously.

What is the difference between Client Implementation Project Manager vs Customer Success Manager?

AspectClient Implementation Project ManagerCustomer Success Manager
Primary FocusImplementing products/services for clients, ensuring project deliveryMaintaining client relationships, ensuring ongoing satisfaction
Work EnvironmentProject-based, cross-functional teams, deadlines-drivenRelationship management, account growth, support
Required SkillsProject management, technical knowledge, communicationCustomer service, communication, problem-solving

The Client Implementation Project Manager primarily focuses on executing and delivering projects to clients, ensuring timely and successful implementation. In contrast, the Customer Success Manager concentrates on building long-term relationships, ensuring client satisfaction, and fostering account growth. While both roles require strong communication skills, the implementation manager is more project-oriented, whereas the success manager emphasizes ongoing client engagement.

What are some common challenges faced by Client Implementation Project Managers during the onboarding process?

Client Implementation Project Managers often encounter challenges such as managing complex client expectations, aligning internal resources, and meeting tight deadlines. Coordinating cross-functional teams—including sales, IT, and customer support—requires clear communication and proactive problem-solving. Navigating differences in client workflows or technical requirements can also be demanding, but successful project managers rely on solid planning and adaptability to ensure smooth implementation and client satisfaction.
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Client Implementation Project Manager jobs near you

Implementation Project Manager

PureCars

Kansas City, MO • Remote

Full-time

Re-posted 10 days ago

Job description

Implementation Project Manager

Location – Remote

Working Group – 2

Travel Required – Minimal

Classification – Exempt

Leadership Level – GS 5 to GS 6

AutoAlert is the original disruptor in the automotive software space. Our Customer Experience Management (CXM) platform is revolutionizing the dealership-customer relationship, creating direct opportunities for meaningful connections and seamless experiences both online and offline.

 

About AutoAlert

AutoAlert offers a portfolio of innovative solutions that maximize dealership profitability by focusing on customer relationships and creating direct opportunities for meaningful data-driven connections. Founded in 2002, AutoAlert is the leading automotive software and data mining provider, enhancing customer relationships that lead to repeat sales, service, and increased loyalty. AutoAlert’s mission is to empower innovative automotive partnerships to improve data-driven customer experiences. AutoAlert is proud to lead the industry in data security, with independently audited high-level security in place via Soc 2 Type 2 and ISO/IEC 27001:2013 certifications.

Role Description

At AutoAlert, the Implementation Project Manager is responsible for driving the implementation timeline of the project and building value in the AutoAlert platform through product expertise, and a full understanding of the dealership structure. Project Managers will support dealers throughout the initial build process maintaining regular communication with dealers, managing multiple projects in various phases.

Collaborating with multiple teams at our company, the Implementation Project Manager will directly influence the successful launch of a dealership onto our platform and their transition into the Adoption process. The successful Project Manager will effectively build enthusiasm and trust in the product, provide accurate evaluation of the readiness of the dealer’s data and employees, and consistently collaborate with teams including Implementation Specialists, Adoption Coaches, Sales, Account Management, Corporate Training and Client Care.

You are a team player with strong problem-solving skills and an innovative mindset. You will be a part of a creative, diverse, collaborative team of hardworking individuals to increase brand favorability, customer engagement and advocacy, and revenue growth. This is a fast-paced role that requires strong leadership, priority management, and interpersonal skills. If you think you have what it takes to bring ideas to life with visual impact, we want to hear from you.

·      Introduce products and set expectations of timeline, billing and dealer participation

·      Communicate clearly and concisely with dealer for verification of products

·      Hold customer and supporting internal team members accountable to timeline

·      Work with the team to meet monthly MRR activation goals

·      Collaborate with Account Management and Save teams to mitigate churn

·      Be able to quickly identify and report any blockers that may result in a delay in launch

·      Provide best practices on our products as applicable to the customer’s purchase

·      Assist in development of process templates

·      Provide status reports on deployment progress to key stakeholders

·      Ensure all communication and progress is appropriately logged and documented in Salesforce

·      Troubleshoot customer issues during deployment as needed

·      Keep all internal team members assigned to accounts up to date on the status

·      Offer a warm handoff to team members that will continue the relationship after adoption is successful

·      Other duties as assigned

Your Experience and Impact

·      Minimum of 3 years of high-level automotive experience preferred

·      Sufficient product and industry knowledge

·      Strong problem solving and troubleshooting capability

·      Competency with computer applications and programs

·      Proficiency in Salesforce

·      Desire to continue to grow skillset with ongoing education and training

·      Excellent communication and presentation skills

·      Organizational and time-management skills for meeting deadlines in a fast-paced environment

 

Across all teams, we look for the following Values:

·      Be a Role Model

·      Be Passionate About our Partners’ Success

·      Own Working Together

·      Deliver Results

 

Living the AutoAlert values is core to all team members’ success. We welcome and encourage all people of diverse backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer, focused on providing a positive place for you to grow your career.

Accommodations

If you require assistance applying for open positions, please reach out to Human Resources at hr@autoalert.com.

Benefits

AutoAlert provides a robust benefits package to eligible employees. Eligibility requirements apply to all plans in the United States and Canada. AutoAlert reserves the right to alter benefits offerings at will.

Colorado Residents

Please email hr@autoalert.com for salary, leadership level, and benefits information.

Posting Statement

AutoAlert is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

AutoAlert does not accept unsolicited headhunter and agency resumes. AutoAlert will not pay any third-party agency or company that does not have a signed agreement with AutoAlert.

We are unable to sponsor H1-B Visas.

Employment Type: FULL_TIME

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