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Client Experience Manager Jobs in Springfield, MO

Alps Pharmacy

Customer Experience Specialist

Nixa, MO · On-site

$15.75 - $19.75/hr

The Customer Experience Specialist is a key member of the Customer Experience (CX) & Sales team ... Manages routine client support activities and resolution of routine to complex client issues and ...

Alps Pharmacy

Customer Experience Specialist

Nixa, MO · On-site

$15.75 - $19.75/hr

The Customer Experience Specialist is a key member of the Customer Experience (CX) & Sales team ... Manages routine client support activities and resolution of routine to complex client issues and ...

Alps Pharmacy

CUSTOMER EXPERIENCE SPECIALIST

Nixa, MO · On-site

Customer Experience Specialist The Customer Experience Specialist is a key member of the Customer ... Manages routine client support activities and resolution of routine to complex client issues and ...

WealthCare Corporation

Be Seen First

Sales Professional

Springfield, MO · On-site

$50K - $60K/yr

... firm Client Management & Documentation · Ensure accurate, compliant client records and ... Prior experience in the financial services industry (preferred) · Strong organizational ...

WealthCare Corporation

Be Seen First

Sales Professional

Springfield, MO · On-site

$50K - $60K/yr

... firm Client Management & Documentation · Ensure accurate, compliant client records and ... Prior experience in the financial services industry (preferred) · Strong organizational ...

Solid Rock Recruiting LLC

Senior Tax Advisor

Springfield, MO · On-site +1

$100K - $150K/yr

Experience working with dental, medical, professional service, or closely held business clients is ... Organized, deadline-driven, and able to manage multiple client priorities. * Strong written and ...

Sephora

Operations Leader - Full Time

Springfield, MO · On-site

Support client experience Partner with the team to deliver exceptional service and contribute to ... Effective time management and ability to prioritize in a dynamic environment * Excellent ...

Sephora

Operations Leader - Full Time

Springfield, MO

$22 - $25.50/hr

Support client experience Partner with the team to deliver exceptional service and contribute to ... Effective time management and ability to prioritize in a dynamic environment * Excellent ...

LVMH

Operations Leader - Full Time

Springfield, MO · On-site

$22 - $25.50/hr

Support client experience Partner with the team to deliver exceptional service and contribute to ... Effective time management and ability to prioritize in a dynamic environment * Excellent ...

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All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Springfield, MO

Client Experience Manager information

See Springfield, MO salary details

$25.5K

$52.9K

$95.5K

How much do client experience manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for client experience manager in Springfield, MO is $52,882.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,800.00 and $55,900.00 per year, depending on experience, location, and employer.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

More about Client Experience Manager jobs
What job categories do people searching Client Experience Manager jobs in Springfield, MO look for? The top searched job categories for Client Experience Manager jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Client Experience Manager jobs? Cities near Springfield, MO with the most Client Experience Manager job openings:
Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $52,882 per year, or $25.4 per hour.

Branch Manager - Joplin Rangeline

Guaranty Bank

Springfield, MO • On-site

Full-time

Posted 4 days ago

Job description

Job Type
Full-time
Description
TITLE: Branch Manager
DEPARTMENT: Retail Banking
JOB SUMMARY:
The Branch Manager is responsible for all aspects of the operation of a branch location, including client service, sales, and supervision of Community Bankers, Relationship Bankers, and Client Experience. The Branch Manager provides direction to ensure accurate, timely and courteous service is provided for clients according to regulatory and compliance protocolsResponsible for client outreach and the development of employees focused on meeting growth expectations of the branch. Supervisory duties include direct management of all lobby and drive-up operations.
ESSENTIAL FUNCTIONS:
  • Responsible for all aspects of the branch, including client service, sales, business development, and operations.
  • Develop sales and business development goals and objectives.
  • Achieve or exceed sales goals and establish sales goals for all Relationship Bankers.
  • Provide strategic leadership, project management skills, and establish plans for workflow challenges, unexpected staffing, and resource challenges.
  • Implement operational processes and procedures and ensure compliance among the staff.
  • Maintain knowledge of internal audit procedures, legal regulations, and requirements and ensure that all are followed consistently by staff, including dual control procedures.
  • Identify and detect fraud and follow appropriate procedures.
  • Understand consumer lending products and keep up to date on lending regulations.
  • Maintains solid knowledge of bank products and services and provides guidance to clients to meet their financial needs.
  • Grow and participate in Partnership Banking program to expand consumer client base.
  • Enhance bank's competitive position by understanding market trends and introducing innovative solutions.
  • Build and grow key relationships with teams across the organization and with external clients.
  • Hire, develop, motivate, and train staff, including planning and delegating work assignments and projects.
  • Evaluate performance, administer quarterly touch points, and deliver performance evaluations.
  • Establish clear expectations and hold team members accountable to performance and behaviors aligned with our culture.
  • Understand and administer compensation based on a pay for performance philosophy, including merit increases and variable pay.
  • Identify training needs for staff; complete on-the-job training and work with training and development to deliver additional training.
  • Create and maintain the schedule to ensure sufficient staff coverage.
  • Comply with all company or regulatory policies, procedures and requirements that are applicable to this position.
  • Participate in community engagement events. This can include professional, civic and community groups.
  • Foster and preserve a culture of diversity, equity, and inclusion.
  • Additional duties and responsibilities may be required to support the company's mission and vision.

QUALIFICATIONS:
  • Bachelor's degree in business or related field or an equivalent of education and experience.
  • Three years of banking, client service, or retail experience. One year of Lending experience preferred.
  • Three years supervisory experience.
  • Excellent client service skills.
  • Strong leadership skills required with a desire to develop others.
  • Solid understanding of various standard financial reports and information.
  • Ability to make sound decisions and exceptions on behalf of the bank.
  • Capability to interpret, analyze, and communicate financial information effectively to a variety of audiences.
  • Capability to prioritize and execute a variety of tasks simultaneously, at times in a demanding environment.
  • Demonstrates strong decision making & problem-solving skills, as well as strong interpersonal and written communication skills.
  • Capability to utilize various banking software and Microsoft 365 products, with an elevated level of accuracy and attention to detail.
  • Under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 ("SAFE Act"), and as a Mortgage Loan Originator ("MLO"), this position requires registration with the Nationwide Mortgage Licensing System and Registry. The registration requires additional background screening and must be completed within 30 days of employment. QCRH will maintain adequate procedures to ensure to ensure all employees acting in the capacity of an MLO maintain their registration.

WORKING CONDITIONS:
  • Duties performed in a professional office environment.
  • Requires travel to other branch or client locations.
  • Availability to work on Saturdays and occasional evenings for community events.
  • Requires extended periods of standing, requires the ability to lift fifty pounds.

At QCR Holdings, Inc. we are committed to fostering and preserving a culture of diversity, equity, and inclusion and strongly believe that it is our differences - of all kinds - that make our company and our communities better and stronger.
QCR Holdings, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or other protected class status.
It is the policy of QCR Holdings, Inc. to comply with the Americans with Disabilities Act by providing reasonable accommodations to enable qualified individuals with disabilities to access the job application and interview process, to perform the essential functions of the job, and to receive equal access to other benefits and privileges of employment.

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