Client Experience Manager Jobs in Springfield, MO

We're Looking for the Next Account Service Leader at ADsmith

ADsmith is looking for a seasoned, self-motivated account service professional to join our team of strategists, creatives, and media specialists. This role is built for someone who leads from the front — mentoring junior team members, managing competing priorities, and building the kind of client relationships that last.

You're a well-rounded marketer. You understand the full picture — brand, digital, media, content, creative — and you know when to roll up your sleeves and when to bring in the specialists. You don't just execute strategy; you help shape it.

As a senior member of our Account Service team, you'll serve as the critical connector between clients and our internal team — keeping communication clear, work moving, and expectations managed. More than that, you'll help clients find their why and build the marketing support plan to share it with the world.

If you're someone who gets energized by complex accounts, loves developing people, and wants a real seat at the table in a growing agency — this is the role.

The Opportunity

This is a high-impact, senior-level account service role with a split focus that's rare in agency life: half your time goes deep on a substantial existing account, and the other half is dedicated to helping us grow.

On the account side, you'll be embedded in a complex, multi-workstream engagement — managing digital and web initiatives, coordinating with external development partners, and serving as a trusted day-to-day contact for the client. You'll work alongside an experienced internal team and help manage the process so that nothing falls through the cracks.

On the new business side, you'll help ADsmith pursue and onboard growth accounts in local/regional or national categories. The focus will be on meaningful engagements, not volume. You will be positioned to land and grow an account(s) from the ground up.

If you're someone who wants to do more than manage projects — who wants to think strategically, build client relationships that last, and contribute to the direction of a growing agency — this role was built for you.

What You’ll Do

Account Leadership on Existing National Account (approx. 50%)

• Serve as a senior day-to-day contact on a major account — managing communication, timelines, and project flow across multiple workstreams
• Own website and digital initiatives, including coordinating with an external development partner
• Manage ongoing web support requests: field client input, brief the creative, digital development team, and ensure quality execution
• Lead an intranet redesign initiative in collaboration with the client’s internal communications team
• Work closely with the agency’s Director of Brand Strategy, providing execution support and helping free up her bandwidth for higher-level strategy
• Support internal review processes to ensure accuracy, brand compliance, and legal alignment before work goes to the client

New Business Development (approx. 50%)

• Actively participate in new business prospecting, outreach, and pitches alongside agency leadership·
• Help onboard and stabilize new accounts as they come in with ability to lead those accounts
• Contribute to proposals, strategic recommendations, and presentations for prospective clients
• Focus on engagements with real scope and growth potential — local/regional businesses and national brands
• Build relationships that generate long-term value, not just one-off projects

What We’re Looking For

Experience & Skills

• 5+ years of agency or brand-side account management experience — you’ve been here before and know how it works. Agency experience preferred.
• Proven ability to independently own complex client accounts with minimal oversight
• Experience managing digital or web-based engagements — comfort with project coordination alongside development partners is a plus
• A track record of identifying and pursuing growth opportunities within accounts
• Confidence leading client conversations at a senior level, including strategy discussions and presentations
• Strong brief-writing and ability to translate client needs into clear creative direction
• Familiarity with new business development — you’ve been part of a pitch before and want to do more of it
• Bachelor’s degree in marketing, communications, or a related field (or equivalent experience)

Who You Are

• A problem solver — you don’t wait for someone to hand you a solution; you bring one
• Organized and detail-oriented without being rigid; you can manage multiple workstreams without losing the thread
• A strong communicator who builds trust quickly with clients and earns it over time with teammates
• Someone who takes ownership seriously — your accounts are your accounts
• Collaborative by nature, competitive when it counts
• Mature enough to handle complexity, humble enough to keep learning

Why You’ll Love It Here

We’ve invested in making ADsmith a place where talented people want to stay — and where they actually do. Here’s what that looks like in practice:

The Culture

• A team that supports (and sometimes challenges) you — in the best way
• Leadership that values curiosity, accountability, and innovation
• Colleagues who take pride in their work and still know how to have fun
• Clients across industries — varying in size and glamour — who are grateful, interesting, and loyal
• A company culture that emphasizes balance, collaboration, and real growth
• Work, play, and thrive — that’s the goal here, not just hustle

The Perks

• Competitive compensation — pay has grown meaningfully across the agency
• Full medical, dental, and vision insurance
• Simple IRA with 3% company match
• Annual Thrive bonuses tied to agency revenue goals
• Individual performance bonuses
• 16 days (128 hours) of Paid Time Off (vacation, sick, personal)
• Generous holiday schedule — 13 paid holidays, including New Year’s Eve
• Hybrid work schedule — 3 days at home, 2 days in office; flexibility for what works (Hybrid schedule awarded after initial milestones are met)
• $50/month cell phone reimbursement
• Upgraded tech: new laptops, dual monitors, proper cloud backup, the right software
• Ongoing professional development
• A real growth ladder — there’s somewhere to go from this position. We promote based on results, readiness, and the kind of professional maturity that makes teams better. If you grow, we grow together.