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Customer Relationship Manager Jobs in Springfield, MO

jmark

Client Relationship Manager II

Springfield, MO · On-site

As a CRM II, you will collaborate with internal stakeholders to deliver exceptional service, enhance client relationships, and drive revenue growth through strategic client engagements. This client ...

jmark

Client Relationship Manager I

Springfield, MO · On-site

As a Client Relationship Manager I, you'll be an integral part of the foundational business functions that are required to make our client relationships thrive. Your meticulous attention to detail ...

Ra

Customer Analytic Manager

Bolivar, MO · On-site

Who holds 2+ years of experience Customer Analytics delivery Who holds 2+ years of experience in CRM Modeling, Reporting, Analytics who is experienced in predictive analytics tools Qualifications Who ...

Simmons Bank

Senior Relationship Banker

Crane, MO · On-site

We are passionate about guiding our customers through each financial life stage and understand they ... Under the direction of Financial Center Manager, coach transactional associates toward conversation ...

Simmons Bank

Senior Relationship Banker

Crane, MO · On-site

We are passionate about guiding our customers through each financial life stage and understand they ... Under the direction of Financial Center Manager, coach transactional associates toward conversation ...

Arvest Bank

Relationship Banker

Springfield, MO · On-site

$20 - $24.95/hr

Relationship Banker The Relationship Banker will primarily focus on product sales and exceptional ... customers with deposit risk management and day-to-day banking business. • Maintains in-depth ...

Don Vance Auto Group

Sales Manager

Marshfield, MO · On-site

Oversee CRM processes to ensure timely follow-up on internet leads, showroom traffic, and previous customers. * Analyze sales reports, market trends, and dealership performance metrics to identify ...

Don Vance Auto Group

Sales Manager

Marshfield, MO · On-site

Oversee CRM processes to ensure timely follow-up on internet leads, showroom traffic, and previous customers. * Analyze sales reports, market trends, and dealership performance metrics to identify ...

Don Vance Auto Group

Sales Manager

Marshfield, MO · On-site

Oversee CRM processes to ensure timely follow-up on internet leads, showroom traffic, and previous customers. * Analyze sales reports, market trends, and dealership performance metrics to identify ...

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All JobsCustomer Relationship JobsCustomer Relationship Manager JobsCustomer Relationship Manager Jobs in Springfield, MO

Customer Relationship Manager information

See Springfield, MO salary details

$11

$24

$45

How much do customer relationship manager jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for customer relationship manager in Springfield, MO is $24.33, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $28.41 per hour, depending on experience, location, and employer.

What does a customer relationship manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

How does a customer relationship manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer relationship manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

More about Customer Relationship Manager jobs

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The top searched job categories for Customer Relationship Manager jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Customer Relationship Manager jobs?

Cities near Springfield, MO with the most Customer Relationship Manager job openings:

Customer Relationship Manager jobs near you
Infographic showing various Customer Relationship Manager job openings in Springfield, MO as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $50,620 per year, or $24.3 per hour.

Client Relationship Manager II

jmark

Springfield, MO • On-site

Full-time

Re-posted 17 days ago

Job description

JMARK is an IT managed services provider headquartered in Springfield, Missouri, with a second office in Tulsa, Oklahoma, and numerous full-time remote employees spread throughout the country. The reason JMARK is a "best" place to work can be summed up in one word: culture. Nurturing a respectful, supportive, dynamic, spirited culture among the more than 140 individuals that make up JMARK is a point of passion for CEO Thomas Douglas. It matters so much to him that every decision made regarding JMARK is run through the filter of how it will impact the culture at large-as well as every employee on an individual level.
This dedication to creating a positive environment has been instilled in every leader at any level-including the board of directors-and passed down to every employee in the company. From the first moment one walks in the door at JMARK, it is clear that this is a true family made up of teammates who care for one another, cheer each other on, and thrive on coming together to achieve greater things together than could ever be done alone. In fact, this feeling of fellowship is so strong that it transcends the distances between teammates working from home or in different locations. The words "People First" are in our slogan, and everything that happens at JMARK leads back to that phrase.
Award-winning Managed Service Provider seeking a motivated Client Relationship Manager II:
Do you speak Geek? Are you willing to be our clients Technology Sherpa? If so, consider joining our dynamic team at JMARK as a Client Relationship Manager (CRM II). Be prepared to play a crucial role in enhancing client experiences while ensuring alignment with our company's objectives using a People first Technology second approach.
As a CRM II, you will collaborate with internal stakeholders to deliver exceptional service, enhance client relationships, and drive revenue growth through strategic client engagements. This client-facing role requires adeptness in conducting face-to-face interactions with Board and C-level executives, facilitating Quarterly Business Reviews (QBRs), and managing your clients technology lifecycle effectively.
Odds are this job is not right for you. But, if you happen to possess the skills and personality traits we are looking for, this may very well be your dream job. Seriously.
But before we go further, We have a WARNING: We move very fast.
You also must be awesome at working with a kickass team, reliable, have a high level of initiative, and coordinate with other individuals in and out of our company. You need to operate at a high level, enjoy managing interruptions and unplanned disruptions while navigating through the schedule you've built for your day, and have impeccable written communication skills so that nothing falls through the cracks. You must be able to track your technical work and the value you've produced in a ticketing system along with keeping track of the time spent on each item. All that said, you must be the type of person that thrives in this fast-paced environment. To do that, we need you to be very organized, a clear thinker, and someone who works quickly and communicates well.
Duties and Responsibilities:
The Right Person:
  • Communicate and address technical needs within client environments to ensure 100% compliance with the JMARK Optimized Solution Stack (JOSS).
  • Collaborate with Solutions Architects and Core Service Teams to design solution architectures aligned with client goals.
  • Prepare and document QBRs, and schedule appointments with C-level contacts for quarterly reviews.
  • Ensure all client objectives are captured during QBRs and translated into actionable items, including service tickets, project escalations, and quote requests.
  • Manage commitments resulting from client interactions, including scheduling follow-up QBRs, managing quote creation, and completing thorough documentation.
  • Assist in managing Agreement Renewal timelines and objectives to retain client base and drive healthy revenue.
  • Cultivate trust-based relationships with clients to enhance JMARK's reputation for exceptional customer service.
  • Maintain professional appearance and be willing to travel throughout the sales territory.

Professional Development:
  • Participate in ongoing training and stay updated on industry trends.
  • Develop personal skills to work efficiently both independently and as part of the JMARK team.
  • Practice and integrate the Sandler selling methodology to drive consistent sales outcomes.

Skills and Qualifications:
  • Valid driver's license and proof of vehicle insurance.
  • Ability to work independently and as part of a team.
  • Exceptional written and oral communication skills.
  • Strong attention to detail and time management abilities.
  • Self-motivated with a passion for developing people.
  • High levels of self-accountability and enthusiasm for learning.
  • Two or more years of relevant experience preferred, or demonstrable competence in technical and/or client relationship management.
  • Experience supporting clients and vendors with a focus on value creation and retention.

Join us at JMARK and become an integral part of our team dedicated to delivering exceptional client service and driving sustainable growth. If you're ready to take your career to the next level, apply now!

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