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Customer Success Operations Manager Jobs in Springfield, MO

Amazon

Operations Manager

Republic, MO · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...

Ecowaste Solutions

Operations Manager

Springfield, MO · On-site

Investigates accidents, incidents, and customer complaints, and implements corrective actions. * Manages operational budgets, labor costs, fuel usage, and disposal expenses. * Coordinates with ...

Terminix

Operations Manager

Springfield, MO · On-site

... success and retention, as well as to ensure overall service quality to maximize customer retention ... Service Cost Control (fleet maintenance, materials & supplies, hourly time management) Principal ...

Genesis Health Clubs

Operations Manager

Springfield, MO · On-site

... customer service. Duties and Responsibilities: * Manage club follow ups to ensure members are not ... operations as needed * Responsible for daily register deposits * Maintains office supply order

New

Amazon

Sr. Operations Manager

Republic, MO · On-site

... customer experience of either Inbound or Outbound operations. • Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and ...

NVA

Hospital Operations Manager

Springfield, MO · On-site

$60K - $75K/yr

... customer service. You will oversee the planning and coordination of hospital operations while ... Manage accounts receivable * Oversee hospital inventory and control facility and administrative ...

Walgreens

Pharmacy Operations Manager

Republic, MO · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Republic, MO

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Springfield, MO · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Springfield, MO

Customer Success Operations Manager information

See Springfield, MO salary details

$40.5K

$112.5K

$123.3K

How much do customer success operations manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for customer success operations manager in Springfield, MO is $112,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,900.00 and $121,900.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Customer Success Operations Manager jobs in Springfield, MO look for?

The top searched job categories for Customer Success Operations Manager jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Customer Success Operations Manager jobs?

Cities near Springfield, MO with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $112,501 per year, or $54.1 per hour.

Customer Success Manager

Digital Monitoring Products

Springfield, MO • On-site

Full-time

Posted 3 days ago

New

Job description

Description
The Customer Success Manager is responsible for strengthening customer relationships, improving account health, and driving growth within our existing customer base. This role leads the inside sales and customer outreach teams while identifying cross-selling, upselling, and lead-generation opportunities. The Customer Success Manager will also support customer onboarding, coordinate support and training needs, and manage and grow designated house accounts. Success requires a customer-first mindset, strong leadership and communication skills, and the ability to balance exceptional customer experiences with measurable business results.
Necessary Qualifications
  • 2+ years of experience managing, supervising, or leading customer service, customer success, sales, or related teams.
  • Demonstrated experience in customer service, customer success, account management, or a customer-facing role.
  • Strong understanding of customer relationship management and the ability to build long-term relationships with B2B customers.
  • Demonstrated ability to identify customer needs and translate those needs into solutions and business opportunities.
  • Experience coaching, developing, and holding team members accountable for performance.
  • Strong communication, interpersonal, and problem-solving skills.
  • Highly organized and able to effectively manage competing priorities across customers, team members, and internal stakeholders.
  • Comfortable working with performance metrics and using data to evaluate results and make decisions.
  • Ability to balance a strong customer-first approach with measurable business and team objectives.
  • Ability to remain calm and professional in pressure situations.

Preferred Qualifications
  • Experience in the security industry, particularly working with security dealers, integrators, distributors, or other channel partners.
  • Experience with inside sales, customer outreach, lead generation, or account expansion.
  • Experience identifying and executing cross-selling and upselling opportunities.
  • Experience developing Voice of Customer programs, customer health metrics, or customer satisfaction initiatives.

Typical Duties and Responsibilities
  1. Lead, manage, coach, and develop the inside sales and customer outreach teams, including setting goals, monitoring performance, and providing ongoing feedback.
  2. Establish and track customer account health, engagement, satisfaction, and Voice of Customer (VOC) metrics.
  3. Build and maintain strong relationships with security dealers and integrators while proactively identifying and addressing customer needs.
  4. Identify and execute cross-selling and upselling opportunities to grow existing customer relationships and business.
  5. Develop leads and sales opportunities from existing customers and support inside sales initiatives.
  6. Manage and grow designated house accounts through proactive engagement, relationship building, and identification of new business opportunities.
  7. Support new customer onboarding and coordinate customer support, technical assistance, and training as needed.
  8. Develop and improve customer outreach, account management, and inside sales processes to increase engagement and effectiveness.
  9. Analyze customer and team performance data, identify trends and opportunities, and communicate results and recommendations to leadership.
  10. Serve as a customer advocate while balancing customer needs with company objectives and measurable performance goals.
  11. Observe company policies and continuously strive to identify processes that improve efficiency while maintaining conformance to requirements.
  12. Complete additional projects as needed.

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