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Customer Satisfaction Manager Jobs in Springfield, MO

Arby's

General Manager

Bolivar, MO

... of customer satisfaction. * Lead, mentor, and coach a team of individuals who consistently ... Manage daily operations, including inventory control, staff scheduling, and cash management.

Arby's

General Manager

Bolivar, MO

... of customer satisfaction. * Lead, mentor, and coach a team of individuals who consistently ... Manage daily operations, including inventory control, staff scheduling, and cash management.

Arby's

General Manager

Nixa, MO

... of customer satisfaction. * Lead, mentor, and coach a team of individuals who consistently ... Manage daily operations, including inventory control, staff scheduling, and cash management.

Arby's

General Manager

Nixa, MO

... of customer satisfaction. * Lead, mentor, and coach a team of individuals who consistently ... Manage daily operations, including inventory control, staff scheduling, and cash management.

Arby's

General Manager

Bolivar, MO

... of customer satisfaction. * Lead, mentor, and coach a team of individuals who consistently ... Manage daily operations, including inventory control, staff scheduling, and cash management.

Arby's

General Manager

Nixa, MO

... of customer satisfaction. * Lead, mentor, and coach a team of individuals who consistently ... Manage daily operations, including inventory control, staff scheduling, and cash management.

Arby's

General Manager

Nixa, MO · On-site

... of customer satisfaction. * Lead, mentor, and coach a team of individuals who consistently ... Manage daily operations, including inventory control, staff scheduling, and cash management.

Arby's

General Manager

Bolivar, MO · On-site

... of customer satisfaction. * Lead, mentor, and coach a team of individuals who consistently ... Manage daily operations, including inventory control, staff scheduling, and cash management.

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Customer Satisfaction Manager information

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How much do customer satisfaction manager jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer satisfaction manager in Springfield, MO is $23.51, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $29.18 per hour, depending on experience, location, and employer.

What does a customer satisfaction manager do?

A Customer Satisfaction Manager is responsible for ensuring that customers are happy with a company's products or services. They gather and analyze customer feedback, resolve complaints, and work with different departments to improve the overall customer experience. Their goal is to increase customer loyalty, address concerns efficiently, and implement strategies that lead to higher customer satisfaction ratings. This role often involves monitoring satisfaction metrics, training staff, and developing policies to enhance service quality.

What are the key skills and qualifications needed to thrive as a customer satisfaction manager, and why are they important?

To thrive as a Customer Satisfaction Manager, you need expertise in customer service management, data analysis, and a background in business or communications, often supported by a relevant bachelor's degree. Familiarity with CRM systems, customer feedback platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and leadership abilities help build strong client relationships and motivate teams. These skills and qualities are vital for improving customer experiences, driving loyalty, and supporting overall business success.

How does a customer satisfaction manager typically collaborate with other departments to improve the customer experience?

A Customer Satisfaction Manager frequently works cross-functionally with teams such as sales, customer support, product development, and marketing. By gathering and analyzing customer feedback, they identify areas for improvement, then coordinate with these departments to implement solutions that enhance the overall customer journey. Regular meetings, data sharing, and collaborative problem-solving are key aspects of this process, ensuring that customer insights are integrated into business strategies. This collaboration not only helps resolve current issues but also drives long-term improvements in customer satisfaction.

What is the difference between Customer Satisfaction Manager vs Customer Service Supervisor?

AspectCustomer Satisfaction ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer satisfaction strategies, analyzes feedback, implements improvementsManages daily customer service team operations, handles escalations
Required SkillsCustomer experience analysis, leadership, communicationTeam management, conflict resolution, communication
Work EnvironmentStrategic planning, cross-department collaborationFrontline customer service, team supervision
Common CertificationsCustomer service certifications, leadership trainingCustomer service certifications, team management courses

The Customer Satisfaction Manager focuses on developing strategies to improve overall customer satisfaction and analyzing feedback data, while the Customer Service Supervisor manages daily team operations and handles customer issues directly. Both roles require strong communication skills and customer service knowledge, but the manager role is more strategic, whereas the supervisor role is more operational.

What job categories do people searching Customer Satisfaction Manager jobs in Springfield, MO look for?

The top searched job categories for Customer Satisfaction Manager jobs in Springfield, MO are:

Customer Satisfaction Manager jobs near you
Infographic showing various Customer Satisfaction Manager job openings in Springfield, MO as of June 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $49,854 per year, or $24 per hour.

Customer Success Manager

Digital Monitoring Products

Springfield, MO • On-site

Full-time

Posted 4 days ago

Job description

Description
The Customer Success Manager is responsible for strengthening customer relationships, improving account health, and driving growth within our existing customer base. This role leads the inside sales and customer outreach teams while identifying cross-selling, upselling, and lead-generation opportunities. The Customer Success Manager will also support customer onboarding, coordinate support and training needs, and manage and grow designated house accounts. Success requires a customer-first mindset, strong leadership and communication skills, and the ability to balance exceptional customer experiences with measurable business results.
Necessary Qualifications
  • 2+ years of experience managing, supervising, or leading customer service, customer success, sales, or related teams.
  • Demonstrated experience in customer service, customer success, account management, or a customer-facing role.
  • Strong understanding of customer relationship management and the ability to build long-term relationships with B2B customers.
  • Demonstrated ability to identify customer needs and translate those needs into solutions and business opportunities.
  • Experience coaching, developing, and holding team members accountable for performance.
  • Strong communication, interpersonal, and problem-solving skills.
  • Highly organized and able to effectively manage competing priorities across customers, team members, and internal stakeholders.
  • Comfortable working with performance metrics and using data to evaluate results and make decisions.
  • Ability to balance a strong customer-first approach with measurable business and team objectives.
  • Ability to remain calm and professional in pressure situations.

Preferred Qualifications
  • Experience in the security industry, particularly working with security dealers, integrators, distributors, or other channel partners.
  • Experience with inside sales, customer outreach, lead generation, or account expansion.
  • Experience identifying and executing cross-selling and upselling opportunities.
  • Experience developing Voice of Customer programs, customer health metrics, or customer satisfaction initiatives.

Typical Duties and Responsibilities
  1. Lead, manage, coach, and develop the inside sales and customer outreach teams, including setting goals, monitoring performance, and providing ongoing feedback.
  2. Establish and track customer account health, engagement, satisfaction, and Voice of Customer (VOC) metrics.
  3. Build and maintain strong relationships with security dealers and integrators while proactively identifying and addressing customer needs.
  4. Identify and execute cross-selling and upselling opportunities to grow existing customer relationships and business.
  5. Develop leads and sales opportunities from existing customers and support inside sales initiatives.
  6. Manage and grow designated house accounts through proactive engagement, relationship building, and identification of new business opportunities.
  7. Support new customer onboarding and coordinate customer support, technical assistance, and training as needed.
  8. Develop and improve customer outreach, account management, and inside sales processes to increase engagement and effectiveness.
  9. Analyze customer and team performance data, identify trends and opportunities, and communicate results and recommendations to leadership.
  10. Serve as a customer advocate while balancing customer needs with company objectives and measurable performance goals.
  11. Observe company policies and continuously strive to identify processes that improve efficiency while maintaining conformance to requirements.
  12. Complete additional projects as needed.

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