Client Success Manager Jobs in Springfield, MO (NOW HIRING)

Job Summary:
JMARK is an IT managed services provider headquartered in Springfield, Missouri, seeking a motivated Client Relationship Manager III. This role will require leveraging technical expertise and client management experience to translate client needs into strategic technical solutions while orchestrating complex interactions with Board and C-level executives.
Responsibilities:
• Demonstrate comprehensive knowledge of the JMARK Optimized Solution Stack (JOSS) and utilize best practices to formulate organizational strategy.
• Communicate the scope of work for all JMARK solutions effectively.
• Collaborate with Solutions Architects and Core Service Teams to design solution architectures aligned with company and client objectives.
• Cultivate trust-based consultative relationships with clients, positioning yourself as a trusted technology consultant.
• Develop sales strategies to navigate challenging budgetary and relationship conversations with clients.
• Collaborate seamlessly with cross-functional teams including Business Development, Onboarding, Service, Engineering, Projects, and Admin to achieve joint success.
• Coordinate with the Projects Team to establish project schedules and set accurate client expectations related to implementation.
• Lead or participate in sales presentations, project management kickoff meetings, and service post-mortems as needed.
• Prepare and document QBRs, and schedule appointments with C-level contacts for quarterly reviews.
• Ensure all client objectives are captured during QBRs and translated into actionable items.
• Manage commitments resulting from client interactions, including setting next QBR appointments and managing quote creation.
• Take full accountability for Agreement Renewal timelines and objectives to retain and grow the client base.
• Maintain professional appearance and be willing to travel throughout the sales territory.
• Participate in ongoing training and pursue various manufacturer and software certifications.
• Stay current on industry trends and share findings with team members.
• Develop personal skills to excel both individually and as a member of the JMARK team.
• Engage in company-sponsored position-related activities.
• Continuously refine and apply the Sandler selling methodology to drive consistent sales outcomes.
Qualifications:
Required:
• Demonstrate comprehensive knowledge of the JMARK Optimized Solution Stack (JOSS) and utilize best practices to formulate organizational strategy.
• Communicate the scope of work for all JMARK solutions effectively.
• Collaborate with Solutions Architects and Core Service Teams to design solution architectures aligned with company and client objectives.
• Cultivate trust-based consultative relationships with clients, positioning yourself as a trusted technology consultant.
• Develop sales strategies to navigate challenging budgetary and relationship conversations with clients.
• Collaborate seamlessly with cross-functional teams including Business Development, Onboarding, Service, Engineering, Projects, and Admin to achieve joint success.
• Coordinate with the Projects Team to establish project schedules and set accurate client expectations related to implementation.
• Lead or participate in sales presentations, project management kickoff meetings, and service post-mortems as needed.
• Prepare and document QBRs, and schedule appointments with C-level contacts for quarterly reviews.
• Ensure all client objectives are captured during QBRs and translated into actionable items.
• Manage commitments resulting from client interactions, including setting next QBR appointments and managing quote creation.
• Take full accountability for Agreement Renewal timelines and objectives to retain and grow the client base.
• Maintain professional appearance and be willing to travel throughout the sales territory.
• Valid driver's license and proof of vehicle insurance.
• Ability to work independently and collaboratively within a team.
• Exceptional written and oral communication skills.
• Strong attention to detail and time management abilities.
• Self-motivated with a passion for developing people.
• High levels of self-accountability and enthusiasm for learning.
• Five or more years of relevant experience preferred, or demonstrable competence in technical and/or client relationship management.
• Experience supporting clients and vendors with a focus on value creation and retention.
Company:
For over thirty years, JMARK has been providing innovative IT solutions to organizations of all sizes. Founded in 1988, the company is headquartered in Springfield, USA, with a team of 51-200 employees. The company is currently Growth Stage.