Client Experience Manager Jobs in Springfield, MO

Job Title:Supervisor, Client Access
Location:Springfield, MO
Department:Client Financial Services Benefit Advocacy Services
Employment Type:Full-Time

Job Summary:
Join a mission-driven, collaborative team where your leadership directly improves the experience of patients, providers, and staff. As the Supervisor, Client Access, you will have the opportunity to lead a high-performing team, drive operational excellence, influence process improvements, and make a meaningful impact on access to care. We areseekinga motivated, organized, and people-focused leader who thrives on coaching others, improving workflows, and delivering exceptional service while supporting a culture built on compassion and accountability.

In this role, you will oversee the day-to-day operations of the Client Access team, ensuring policies and procedures are consistently followed while supporting strategic initiatives related to satisfaction, quality, and business performance. You will coach and develop staff,monitorperformance metrics, collaborate with leadership, and implement process improvements that enhance both team effectiveness and the overall client experience.

This position offers...
Employee Assistance Program- 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
Mileage Reimbursement- Company paid for work functions requiring travel
Employee Discounts- Hotels, Theme Parks & Attractions, College Tuition
Workplace Culture- An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
Additional Perks & Benefits- Scroll down to bottom of this post to learn more

Key Responsibilities:
Lead and inspire the Client Access team by providing daily oversight, guidance, and support to ensure exceptional service delivery
Coach, mentor, and develop team members through regular feedback, training, and performance discussions to support growth and success
Monitor and review staff timecards, attendance, and time-off requests to ensure accuracy and accountability
Facilitate ongoing team and individual development by identifying training needs and collaborating with leadership on educational opportunities
Conduct annual performance evaluations, establish clear goals, and track progress toward achieving individual and team objectives
Collaborate with leadership to design, implement, and refine processes that improve operational efficiency and client experience
Analyze audits and reports related to check-in, intake, and scheduling accuracy to identify trends and drive improvements
Conduct onsite observations to ensure workflow consistency, staff engagement, and adherence to standards
Communicate updates, process changes, and key information clearly and effectively to staff and leadership
Partner with internal stakeholders and external vendors to support innovation and implement cost-effective solutions
Develop action plans with leadership to address performance gaps and support department growth

Education, Experience, and/or Credential Qualifications:
High School Diploma or equivalent required
Minimum of 2 years of management or supervisory experience preferred
Previouscustomer service experience preferred

Additional Qualifications:
Strong written and verbal communication skills
Excellent organizational and time management abilities
Proficiency with computers and data entry/typing
Ability to work independently while managing multiple priorities
Valid driver's license, acceptable driving record, and current auto insurance required
Successful completion of background check including criminal record, driving record, abuse/neglect, and fingerprinting

Supervisory Requirements:
Communicate organizational strategy and encourage active team participation
Provide leadership across all aspects of department operations
Support identification, development, and execution of strategic objectives
Engage team members in achieving departmental goals
Communicate organizational updates and changes effectively to staff
Address employee concerns with professionalism, discretion, and HR partnership
Champion change initiatives and lead implementation of new processes
Foster a collaborative, team-oriented environment and encourage input from all levels

Physical Requirements
Perform sedentary work, exerting up to 10 pounds of force occasionally
Frequently use hands, fingers, and arms for typing and writing
Sit for extended periods with occasional walking or standing
Complete repetitive movements associated with computer-based work throughout the shift

Keywords: Client Access Supervisor, Healthcare Supervisor, Revenue Cycle, Team Leadership, Customer Service Management, Healthcare Operations, Staff Development, Process Improvement, Patient Access, Springfield MO