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Client Experience Manager Jobs in Springfield, MO

Brightli

Client Access Representative

Springfield, MO · On-site

Education, Experience, and/or Credential Qualifications: • High School Diploma or GED • Proven ... Management, Onboarding, Front Desk, Administrative Support, Teamwork Position Perks & Benefits:

Brightli

Client Access Representative

Springfield, MO · On-site

Education, Experience, and/or Credential Qualifications: • High School Diploma or GED • Proven ... Management, Onboarding, Front Desk, Administrative Support, Teamwork Position Perks & Benefits:

Gallagher

Client Service Manager

Springfield, MO · On-site

Previous insurance knowledge and experience managing client relationships. * Solid financial acumen. Behaviors : * Proficient in using technology as a tool to maximize productivity and quality.

New

H&R Block

Multi-Office Leader

Republic, MO · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

H&R Block

Multi-Office Leader

Springfield, MO · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

H&R Block

Multi-Office Leader

Springfield, MO · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

jmark

Client Relationship Manager II

Springfield, MO · On-site

Award-winning Managed Service Provider seeking a motivated Client Relationship Manager II: Do you ... Experience supporting clients and vendors with a focus on value creation and retention. Join us at ...

Current

Audit Manager

Springfield, MO · Remote

$106K - $139K/yr

Experience managing multiple engagements simultaneously and leading client-facing communication (preferred). * Experience with complex accounting/auditing areas (revenue recognition, business ...

Sun Tan City

Salon Director In Training

Springfield, MO · On-site

$17.50/hr

... client experience, monitoring and motivating staff to achieve performance goals, handling minor maintenance issues, ensuring the cleanliness of your salon, and managing safety and security within the ...

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Client Experience Manager information

See Springfield, MO salary details

$25.5K

$52.9K

$95.5K

How much do client experience manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for client experience manager in Springfield, MO is $52,877.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,800.00 and $55,900.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

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For Client Experience Manager jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Client Experience Manager jobs in Springfield, MO look for?

The top searched job categories for Client Experience Manager jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Client Experience Manager jobs?

Cities near Springfield, MO with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $52,877 per year, or $25.4 per hour.

Client Access Representative

Springfield, MO • On-site

Brightli
Health Care and Social Assistance

7.7

Company rating: 7.7 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

People enjoy working here

Good employer

Paid breaks

Learn more about Brightliexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Job Description:

Job Title: Client Access Representative

Location: Springfield, MO

Department: Client Access

Employment Type: Full Time

Job Summary:
We areseekinga dedicated, compassionate, and highly skilled healthcare professional to join our team as a Client Access Representative.Our Client Access Representatives are dedicated professionals whose primary focus is to ensure that every client's experience with us is seamless, effortless, and enjoyable. We are looking for individuals who are passionate about building genuine connections with customers and who take the time to understand their unique needs, goals, and challenges. Whether clients are new or returning, our representatives will guide them to the right solutions.

Our Client Access Representative team provides personalized attention, expert knowledge, proactive problem-solving, seamless onboarding, and relationship building tofacilitatesmooth interactions between clients and our organization. They play a crucial role in streamlining processes, addressing concerns, and fostering enduring partnerships.

This position offers...
Employee Assistance Program- 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
Mileage Reimbursement - Company paid for work functions requiring travel
Employee Discounts - Hotels, Theme Parks & Attractions, College Tuition
Workplace Culture- An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
Additional Perks & Benefits- Scroll down to bottom of this post to learn more

Key Responsibilities:
Serve as the first point of contact for clients, answering queries, resolving issues, and directing requests toappropriate teams.
Stay updated on company products and services to effectively communicate benefits, features, and usage to clients.
Build and nurture long-lasting relationships with clients,maintainingopen lines of communication to ensure satisfaction.
Address client complaints promptly and professionally, escalating unresolved issues to management if necessary.
Identifyopportunities to streamline internal procedures, enhancing overall efficiency and client experiences.
Gather valuable insights from clientsregardingtheir experiences, relaying suggestions for improvement to internal teams.
Work closely with cross-functional departments (e.g., marketing, engineering) toalign onclient expectations and project progress.
Monitorand analyze client data, generating reports to track performance metrics andidentifygrowth opportunities.
Stay current with industry developments and best practices, educating both clients and colleagues accordingly.

Education, Experience, and/or Credential Qualifications:
High School Diploma or GED
Proven experience as a front desk representative, or relevant position
Familiarity with office machines
Knowledge of Microsoft Office
Strong communicationand people skills
Good organization and multitasking abilities

Additional Qualifications:
A valid driver's license and a reliable vehicle.
Strong communicationand interpersonal skills.
Ability to work independently and as part of a team.
Flexibility and adaptability in a fast-paced environment.
Compassion, empathy, and a genuine desire to help others.

Keywords:Client Access, Customer Service, Healthcare, Communication Skills, Problem Solving, Relationship Management, Onboarding, Front Desk, Administrative Support, Teamwork

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.

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