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Client Experience Manager Jobs in Springfield, MO

Sun Tan City

Salon Director in Training

Springfield, MO · On-site

$17.50/hr

Monitor and manage daily operations of the salon in a fast-paced environment. * Lead by example in all company operations including creating a client-centric experience and meeting personal sales ...

Sun Tan City

Salon Director in Training

Nixa, MO · On-site

$17/hr

Monitor and manage daily operations of the salon in a fast-paced environment. * Lead by example in all company operations including creating a client-centric experience and meeting personal sales ...

Sephora

Operations Leader - Full Time

Springfield, MO

$22 - $29/hr

Support client experience Partner with the team to deliver exceptional service and contribute to ... Effective time management and ability to prioritize in a dynamic environment * Excellent ...

Sephora

Operations Leader - Full Time

Springfield, MO · On-site

$22 - $29/hr

Support client experience Partner with the team to deliver exceptional service and contribute to ... Effective time management and ability to prioritize in a dynamic environment * Excellent ...

LVMH

Operations Leader - Full Time

Springfield, MO · On-site

$22 - $29/hr

Support client experience Partner with the team to deliver exceptional service and contribute to ... Effective time management and ability to prioritize in a dynamic environment * Excellent ...

Cochran

Licensed Civil Engineer

Ozark, MO · On-site

... management tasks, including budgeting, scheduling, and client coordination * Conduct field ... Municipal or utility client experience * Familiarity with permitting processes and regulatory ...

Cochran

Licensed Civil Engineer

Ozark, MO · On-site

... management tasks, including budgeting, scheduling, and client coordination * Conduct field ... Municipal or utility client experience * Familiarity with permitting processes and regulatory ...

Cochran

Licensed Civil Engineer

Ozark, MO · On-site

... management tasks, including budgeting, scheduling, and client coordination * Conduct field ... Municipal or utility client experience * Familiarity with permitting processes and regulatory ...

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All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Springfield, MO

Client Experience Manager information

See Springfield, MO salary details

$25.5K

$52.9K

$95.5K

How much do client experience manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for client experience manager in Springfield, MO is $52,882.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,800.00 and $55,900.00 per year, depending on experience, location, and employer.

What is the role of a CEM?

A Client Experience Manager (CEM) is responsible for ensuring clients have positive interactions with a company by managing relationships, addressing concerns, and improving service quality. They often analyze customer feedback, coordinate with teams, and implement strategies to enhance overall client satisfaction and loyalty.

What does a client experience manager do?

A client experience manager oversees interactions between a company and its clients to ensure satisfaction and loyalty. They analyze client feedback, coordinate with teams to improve service quality, and develop strategies to enhance the overall customer experience, often using tools like CRM software. Strong communication and problem-solving skills are essential in this role.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

Is CX a good career?

A career as a Client Experience Manager involves improving customer satisfaction and loyalty through communication, problem-solving, and data analysis. It is a growing field with opportunities across various industries, often requiring skills in relationship management and familiarity with customer feedback tools. The role can offer advancement into leadership positions and requires strong interpersonal and organizational skills.

How does a Client Experience Manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a Client Experience Manager, and why are they important?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What Does a Client Experience Manager Do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What qualifications are needed for a CSM role?

A Client Experience Manager (CSM) typically needs a bachelor's degree in business, marketing, or a related field, along with strong communication, interpersonal, and problem-solving skills. Experience in customer service, account management, or client relations is often required, and familiarity with customer management tools like CRM software can be beneficial.
More about Client Experience Manager jobs
What job categories do people searching Client Experience Manager jobs in Springfield, MO look for? The top searched job categories for Client Experience Manager jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Client Experience Manager jobs? Cities near Springfield, MO with the most Client Experience Manager job openings:
Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Springfield, MO as of June 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $52,882 per year, or $25.4 per hour.

Salon Director in Training

Sun Tan City

Springfield, MO • On-site

$17.50/hr

Full-time

Posted 4 days ago

Sun Tan City rating

4.9

Company rating: 4.9 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

20th of 23 rated health and beauty retailers

Job description

Company Overview
Sun Tan City is one of the largest family-owned tanning salon chains in the country with approximately 250 salons in 20 states. It's the cornerstone of the Glow Brands family which includes Sun Tan City, Planet Fitness, and Buff City Soap, and is headquartered in Louisville & Elizabethtown Kentucky. The company manages over 350 locations and employs over 2200 individuals.
At Sun Tan City, you'll help clients find confidence. Whether it's for a special occasion or just for everyday living, you'll educate clients on the best tanning options, so they'll look and feel their best... and you'll tan for FREE! Our salons are filled with enthusiastic, fun employees who are passionate about people. You'll love working in a positive environment where coworkers and clients become friends. If this sounds like you, apply today!
Job Summary
The Salon Director in Training helps drive store performance, fosters superior client service, and maintains operational excellence to meet or exceed established productivity goals. This individual will manage and supervise Tanning Consultants to achieve company goals and will lead by example in all company operations. The Salon Director in Training fosters a sense of urgency to achieve objectives and holds the team accountable for delivering an exceptional client experience.
Tasks & Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
  • Monitor and manage daily operations of the salon in a fast-paced environment.
  • Lead by example in all company operations including creating a client-centric experience and meeting personal sales expectations.
  • Maintain a professional and impeccably clean salon environment.
  • Establishes clear goals and objectives for Team Members.
  • Provides coaching, training, and feedback to improve Team Members' daily performance.
  • Generate sales reports, maintain inventory, and assist with other Salon Director functions.
  • Assist the Salon Director in controlling top line revenue and expenses.
  • Help to maintain proper staffing levels to ensure maximum productivity and excellent customer service while also controlling labor costs.
  • Ability to work nights & weekends.
  • Ability to work a 5-day workweek with approximately 35 to 45 hours per week depending on hourly or salary status.

Experience:
  • Management and/or Sales experience required.
  • Beauty Industry and/or Customer Service experience preferred.
  • Basic Computer skills (ability to use Word, Excel, and Outlook)
  • Ability to manage effectively in a fast-paced environment, managing multiple situations simultaneously.
  • Knowledge of client service techniques and operational practices.
  • Problem-solving and organizational/planning skills.
  • Strong leaderships skills, with the ability to coach and mentor.
  • Team building skills.
  • Ability to prioritize and delegate.

Physical Requirements:
  • Ability to stand and walk for long periods of time.
  • Ability to bend at the waist to clean tanning equipment.
  • Ability to lift or assist in lifting items and heavy boxes.
  • Ability to bend down to pick up trash, towels, etc. from the floors.
  • Ability to perform salon cleaning functions including dusting, sweeping, mopping, scrubbing, etc.

Compensation: $17.50 per hour
Your Golden Ticket to a Sun-Kissed Career
Our salons are filled with enthusiastic, fun employees who are passionate about client service. Be a part of a positive working environment where you are truly a valued member of the team. Whether you are looking for a fun part-time job or a leadership position with room for growth, at Sun Tan City, you are in the right place.
Join Our Team
As a Sun Tan City employee, you'll help clients find their glow and grow their confidence! Whether it's for a special occasion or just for maintaining that everyday glow, you will educate clients on the best tanning and wellness options, so they will look and feel their best. And because we want to make sure you Shine, you will be able to enjoy our services for FREE!
FRAUDULENT HIRING SCHEMES ALERT
Glow Brands has been made aware of an increasing number of fraudulent hiring schemes currently operating via numerous online platforms. For more information on how to avoid hiring fraud, please visit our webpage for more information.

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