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Client Technology Manager Jobs in Springfield, MO

jmark

Client Relationship Manager II

Springfield, MO · On-site

JMARK is an IT managed services provider headquartered in Springfield, Missouri, with a second ... This client-facing role requires adeptness in conducting face-to-face interactions with Board and C ...

jmark

Client Relationship Manager I

Springfield, MO · On-site

JMARK is an IT managed services provider headquartered in Springfield, Missouri, with a second ... As a Client Relationship Manager I, you'll be an integral part of the foundational business ...

Group Benefit Services (GBS)

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Client Accounting Services Specialist

Springfield, MO · On-site

$19 - $22/hr

Assisting the Accounting Manager, Reporting department, and other assistants as needed * Filing ... Technology, Delivering Best in Class Performance.

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Client Technology Manager information

What does a client technology manager do?

A Client Technology Manager oversees the technology needs and solutions for a company's clients. They act as a liaison between clients and the internal IT team, ensuring that client requirements are understood and implemented effectively. Their responsibilities often include managing client relationships, coordinating the delivery of technology services, and providing technical guidance to optimize client satisfaction and business outcomes. This role requires strong communication skills, technical expertise, and the ability to manage multiple projects simultaneously.

How does a client technology manager typically collaborate with other departments to ensure successful technology implementation for clients?

A Client Technology Manager often works closely with cross-functional teams such as sales, engineering, project management, and customer support to deliver tailored technology solutions for clients. This collaboration involves regularly communicating client requirements, coordinating technical resources, and ensuring all stakeholders are aligned on project timelines and deliverables. By acting as a bridge between clients and internal teams, the Client Technology Manager helps facilitate smooth deployments, resolve technical challenges, and maintain high client satisfaction throughout the project lifecycle.

What are the key skills and qualifications needed to thrive as a client technology manager, and why are they important?

To thrive as a Client Technology Manager, you need expertise in IT infrastructure, project management, and a solid understanding of client business needs, often supported by a degree in computer science or information systems. Familiarity with platforms like Microsoft 365, cloud services, CRM tools, and ITIL or PMP certification is common in this role. Exceptional communication, problem-solving, and relationship-building skills help in translating technical solutions into business value and managing client expectations. These abilities are crucial for aligning technology strategies with client objectives and delivering successful, long-term solutions.

What is the difference between Client Technology Manager vs Technical Support Specialist?

AspectClient Technology ManagerTechnical Support Specialist
CredentialsBachelor's in IT, Computer Science, or related field; certifications like CompTIA, Cisco, or MicrosoftRelevant certifications like CompTIA A+, Network+, or vendor-specific certifications
Work EnvironmentOversees client technology solutions, manages teams, and coordinates with clients in corporate settingsProvides technical assistance, troubleshooting, and support directly to end-users or clients
Employer & IndustryIT service providers, corporate IT departments, technology consulting firmsHelp desks, IT support centers, technology vendors

The main difference is that a Client Technology Manager focuses on managing client technology projects and teams, ensuring solutions meet client needs, while a Technical Support Specialist provides direct technical support and troubleshooting to end-users. Both roles require technical knowledge, but the manager role emphasizes oversight and client communication.

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The top searched job categories for Client Technology Manager jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Client Technology Manager jobs?

Cities near Springfield, MO with the most Client Technology Manager job openings:

Client Technology Manager jobs near you

Client Relationship Manager II

Springfield, MO • On-site

JMARK - IT Support and IT Services
51 - 200 employees
Learn more about JMARK - IT Support and IT Servicesexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary:
JMARK is an award-winning IT managed services provider headquartered in Springfield, Missouri, dedicated to fostering a positive and supportive culture among its employees. They are seeking a motivated Client Relationship Manager II to enhance client experiences, collaborate with internal teams, and drive revenue growth through strategic engagements with clients, particularly at the executive level.
Responsibilities:
• Communicate and address technical needs within client environments to ensure 100% compliance with the JMARK Optimized Solution Stack (JOSS).
• Collaborate with Solutions Architects and Core Service Teams to design solution architectures aligned with client goals.
• Prepare and document QBRs, and schedule appointments with C-level contacts for quarterly reviews.
• Ensure all client objectives are captured during QBRs and translated into actionable items, including service tickets, project escalations, and quote requests.
• Manage commitments resulting from client interactions, including scheduling follow-up QBRs, managing quote creation, and completing thorough documentation.
• Assist in managing Agreement Renewal timelines and objectives to retain client base and drive healthy revenue.
• Cultivate trust-based relationships with clients to enhance JMARK's reputation for exceptional customer service.
• Maintain professional appearance and be willing to travel throughout the sales territory.
• Participate in ongoing training and stay updated on industry trends.
• Develop personal skills to work efficiently both independently and as part of the JMARK team.
• Practice and integrate the Sandler selling methodology to drive consistent sales outcomes.
Qualifications:
Required:
• Valid driver's license and proof of vehicle insurance.
• Ability to work independently and as part of a team.
• Exceptional written and oral communication skills.
• Strong attention to detail and time management abilities.
• Self-motivated with a passion for developing people.
• High levels of self-accountability and enthusiasm for learning.
• Experience supporting clients and vendors with a focus on value creation and retention.
Preferred:
• Two or more years of relevant experience preferred, or demonstrable competence in technical and/or client relationship management.
Company:
JMARK is a managed service and technology partner. We help organizations align technology with real business outcomes. Founded in 1988, the company is headquartered in Springfield, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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