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Client Experience Manager Jobs in Utah (NOW HIRING)

Brex

Manager, CX AI Strategy

Salt Lake City, UT · On-site

Customer Experience at Brex The Customer Experience team is the connective tissue between Brex ... managing or developing a team of 4+ ICs, with a track record of setting direction, developing ...

Brex

Manager, CX AI Strategy

Salt Lake City, UT · Hybrid

Customer Experience at Brex The Customer Experience team is the connective tissue between Brex ... managing or developing a team of 4+ ICs, with a track record of setting direction, developing ...

Orion

Client Support Manager

Lehi, UT

... and client experience expectations are consistently met. The Client Support Manager partners ... closely with Team Leads, Technical Leads, and Workforce Management to support staffing alignment ...

Orion

Client Support Manager

Lehi, UT · On-site

... and client experience expectations are consistently met. The Client Support Manager partners ... closely with Team Leads, Technical Leads, and Workforce Management to support staffing alignment ...

Morgan Stanley

Client Success Manager

Sandy, UT

We are committed to your growth and development, and your entire employee experience. We recognize ... Client Success Management: The Client Success Management (CSM) organization provides ongoing ...

Morgan Stanley

Client Success Manager

Sandy, UT · On-site

We are committed to your growth and development, and your entire employee experience. We recognize ... Client Success Management: The Client Success Management (CSM) organization provides ongoing ...

Chghealthcare

Client Success Manager

Salt Lake City, UT · On-site +1

$49K - $91K/yr

Modio is looking to add a new member to our Client Experience & Operations team. This position, on ... Manage relationships and ensure client satisfaction by using the voice of the customer survey and ...

CHG Healthcare

Client Success Manager

Salt Lake City, UT · On-site

$49K - $91K/yr

Modio is looking to add a new member to our Client Experience & Operations team. This position, on ... Manage relationships and ensure client satisfaction by using the voice of the customer survey and ...

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All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Utah

Client Experience Manager information

See Utah salary details

$25.5K

$52.9K

$95.6K

How much do client experience manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for client experience manager in Utah is $52,926.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,900.00 and $56,000.00 per year, depending on experience, location, and employer.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

More about Client Experience Manager jobs
What are the most commonly searched types of Client Experience jobs in Utah? The most popular types of Client Experience jobs in Utah are:
What are popular job titles related to Client Experience Manager jobs in Utah? For Client Experience Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Client Experience Manager jobs in Utah look for? The top searched job categories for Client Experience Manager jobs in Utah are:
Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Utah as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $52,926 per year, or $25.4 per hour.

Client Experience Manager

Exela Enterprise Solutions, Inc.

Salt Lake City, UT • On-site

$60K/yr

Full-time

Posted 13 days ago

Job description

Job Description
About the Role:
As a Client Experience Manager with a focus on Mailroom Management, you will play a crucial role in ensuring the successful delivery of services to our clients. You will oversee the execution of service delivery processes, manage client relationships, and drive continuous improvement initiatives to enhance service quality and efficiency. This role requires strong leadership skills, effective communication, and a focus on meeting client expectations while adhering to service level agreements (SLAs).
Responsibilities include, but are not limited to:
  • Understand the business requirements and unique culture of our client's business
  • Serve as point of contact for our customer and remote centers
  • Ensure client service level requirements are met
  • Develop proactive and corrective action plans to meet the demands of the business
  • Provide effective communication to direct reports
  • Partner across our organization to ensure the needs of our client are exceeded
  • Develop and Mentor for individual growth development
  • Reporting generation and review
  • Support internal Billing
  • Remote site management

Key Functions include, but are not limited to:
  • Ability to manage multiple and diverse services; driving and delivering high levels of client satisfaction
  • Drive Key Performance Indicators, Service Level Agreements, Metrics, Scorecards, and Cost Savings Initiatives
  • Support, lead, and manage client initiatives and requirements
  • Achieve Accounts(s) revenue and provide Financial Oversight (Invoicing, Budget Attainment and Cost Controls)
  • Provide operating expertise and guidance to front-line associates on matters regarding operations, quality, and customer care.
  • Ensure Quality Control measures are correctly developed, implemented and monitored to support operation
  • Capitalize on new or expanded services opportunities
  • Support positive and professional work environment through effective coaching and mentoring for the development of staff
  • Demonstrate commitment to company efforts to achieve a diverse workforce
  • Sound judgment and logical decision-making to meet expectations of project scope and deadlines
  • Contribution and delivery of Quarterly Business Reviews

Qualifications:
  • 2-year college degree or Equivalent

Skills:
  • Minimum of 2-3 years of front-line management experience
  • Excellent Client Services Skills in a Corporate Environment
  • Experience in Mail services and screening a plus
  • Strong written and oral communication skills
  • Self-Starter, takes initiative
  • Strong sense of urgency
  • Comfortable with technology: Microsoft Office and tracking applications
  • Supports a Team-based philosophy
  • Exhibits exceptional decision making and judgment
  • Multi-task on several application platforms

"The pay range for this position starts at $60,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered

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