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Director Client Experience Jobs in Utah (NOW HIRING)

Patientco

Director, Client Marketing

Lehi, UT

ABOUT THIS POSITION The Director, Client Marketing plays a critical role in synthesizing client ... Experience building messaging that equips Sales and Client Success to have confident, ROI-based ...

Crew Career Center

Director, Client Marketing

Lehi, UT · On-site

ABOUT THIS POSITION The Director, Client Marketing plays a critical role in synthesizing client ... Experience building messaging that equips Sales and Client Success to have confident, ROI-based ...

Waystar

Director, Client Marketing

Lehi, UT · On-site

ABOUT THIS POSITION The Director, Client Marketing plays a critical role in synthesizing client ... Experience building messaging that equips Sales and Client Success to have confident, ROI-based ...

Arctiq, Inc.

Client Director

Salt Lake City, UT · On-site

$80K/yr

Experience in building and maintaining long-term relationships with clients. * Ability to understand client pain points, anticipate their needs, and provide proactive solutions and support.

Arctiq, Inc.

Client Director

Salt Lake City, UT · On-site

Experience in building and maintaining long-term relationships with clients. * Ability to understand client pain points, anticipate their needs, and provide proactive solutions and support.

Patientco

Director, Solution Adoption

Lehi, UT · On-site

The Director will be accountable for delivering exceptional client outcomes, developing high ... Experience leading enterprise implementations or client-facing delivery organizations. Strong ...

Barry's

Client Specialist

Salt Lake City, UT · On-site

$15/hr

Support the client experience with hospitality and studio amenities to build personalized ... Participate in all relevant training and development programs and meetings as directed by ...

Barry's

Client Specialist

Salt Lake City, UT · On-site

Support the client experience with hospitality and studio amenities to build personalized ... Participate in all relevant training and development programs and meetings as directed by ...

Franklin Covey

Client Partner - K12 Education

Draper, UT · On-site

$105/hr

Managing Director Location: Remote - Anywhere in Utah Role Specifics: This position is anticipated ... Experience selling to K-12 districts strongly * Proven track record of: * Consistently attaining or ...

Orion

Client Support Manager

Lehi, UT · On-site

... and client experience expectations are consistently met. The Client Support Manager partners ... for all direct reports * Hold team members accountable for onboarding timelines, training ...

Orion

Client Support Manager

Lehi, UT · On-site

... and client experience expectations are consistently met. The Client Support Manager partners ... for all direct reports * Hold team members accountable for onboarding timelines, training ...

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Director Client Experience information

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Director Client Experience jobs near you
Infographic showing various Director Client Experience job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 61% Full Time, 25% Part Time, and 13% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Client Experience Manager

Exela Enterprise Solutions, Inc.

Salt Lake City, UT • On-site

$60K/yr

Full-time

Posted 16 days ago

Job description

Job Description
About the Role:
As a Client Experience Manager with a focus on Mailroom Management, you will play a crucial role in ensuring the successful delivery of services to our clients. You will oversee the execution of service delivery processes, manage client relationships, and drive continuous improvement initiatives to enhance service quality and efficiency. This role requires strong leadership skills, effective communication, and a focus on meeting client expectations while adhering to service level agreements (SLAs).
Responsibilities include, but are not limited to:
  • Understand the business requirements and unique culture of our client's business
  • Serve as point of contact for our customer and remote centers
  • Ensure client service level requirements are met
  • Develop proactive and corrective action plans to meet the demands of the business
  • Provide effective communication to direct reports
  • Partner across our organization to ensure the needs of our client are exceeded
  • Develop and Mentor for individual growth development
  • Reporting generation and review
  • Support internal Billing
  • Remote site management

Key Functions include, but are not limited to:
  • Ability to manage multiple and diverse services; driving and delivering high levels of client satisfaction
  • Drive Key Performance Indicators, Service Level Agreements, Metrics, Scorecards, and Cost Savings Initiatives
  • Support, lead, and manage client initiatives and requirements
  • Achieve Accounts(s) revenue and provide Financial Oversight (Invoicing, Budget Attainment and Cost Controls)
  • Provide operating expertise and guidance to front-line associates on matters regarding operations, quality, and customer care.
  • Ensure Quality Control measures are correctly developed, implemented and monitored to support operation
  • Capitalize on new or expanded services opportunities
  • Support positive and professional work environment through effective coaching and mentoring for the development of staff
  • Demonstrate commitment to company efforts to achieve a diverse workforce
  • Sound judgment and logical decision-making to meet expectations of project scope and deadlines
  • Contribution and delivery of Quarterly Business Reviews

Qualifications:
  • 2-year college degree or Equivalent

Skills:
  • Minimum of 2-3 years of front-line management experience
  • Excellent Client Services Skills in a Corporate Environment
  • Experience in Mail services and screening a plus
  • Strong written and oral communication skills
  • Self-Starter, takes initiative
  • Strong sense of urgency
  • Comfortable with technology: Microsoft Office and tracking applications
  • Supports a Team-based philosophy
  • Exhibits exceptional decision making and judgment
  • Multi-task on several application platforms

"The pay range for this position starts at $60,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered

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