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Client Experience Manager Jobs in Alabama (NOW HIRING)

Fusion HCR

Client Services Coordinator

Birmingham, AL · On-site

$16.75 - $22/hr

Experience tracking and managing service requests or work orders. * Exposure to project coordination, scheduling, or client account support. * Industry certifications or ongoing professional ...

Franklin Covey

Client Partner - Education

Montgomery, AL · On-site

$105/hr

Managing Director Location: Remote - Anywhere in the contiguous US Role Specifics: This position is ... Experience selling to K-12 districts strongly preferred * Proven track record of: * Consistently ...

Busey

$20 - $25/hr

Position Summary The Wealth Management Client Services Associate will enhance the client experience by servicing client needs and providing support to the Wealth Management Team. Duties ...

Forrest Johnson

Client Advisory Manager

Auburn, AL · On-site

This unique blend of talent, experience, and adaptability positions us as a pivotal member of each ... As a Client Advisory Manager , you will be the cornerstone of our client-centric approach ...

Forrest Johnson

Client Advisory Manager

Auburn, AL · On-site

This unique blend of talent, experience, and adaptability positions us as a pivotal member of each ... As a Client Advisory Manager , you will be the cornerstone of our client-centric approach ...

Gabriella White

Retail Assistant Store Manager

Pelham, AL · On-site

$15.25 - $20.50/hr

The ideal candidate is a strong leader with retail management experience, a passion for client service, and the ability to drive sales while fostering a collaborative and professional team ...

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Showing results 21-40

All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Alabama

Client Experience Manager information

See Alabama salary details

$25.4K

$52.7K

$95.2K

How much do client experience manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for client experience manager in Alabama is $52,694.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,700.00 and $55,700.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What are the most commonly searched types of Client Experience jobs in Alabama?

The most popular types of Client Experience jobs in Alabama are:

What are popular job titles related to Client Experience Manager jobs in Alabama?

For Client Experience Manager jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Client Experience Manager jobs in Alabama look for?

The top searched job categories for Client Experience Manager jobs in Alabama are:

What cities in Alabama are hiring for Client Experience Manager jobs?

Cities in Alabama with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Alabama as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $52,694 per year, or $25.3 per hour.

Client Services Coordinator

Fusion HCR

Birmingham, AL • On-site

$16.75 - $22/hr

Full-time

Re-posted 24 days ago

Job description

Fusion HCR is Hiring!
Client Services Coordinator
Birmingham, AL
Direct Hire
Position Summary
We are seeking a Client Services Coordinator to serve as a key point of contact for clients and internal team members. This role is responsible for ensuring an exceptional client experience through effective communication, service coordination, and proactive follow-up. The ideal candidate is highly organized, customer-focused, detail-oriented, and thrives in a fast-paced environment.
Key Responsibilities
  • Serve as the first point of contact for client inquiries, providing professional and responsive support via phone, email, and other communication channels.
  • Coordinate service requests and maintain accurate documentation of all client interactions and activities.
  • Monitor service queues and open requests to ensure timely follow-up, progress, and resolution.
  • Communicate regularly with clients regarding status updates, scheduling, and service expectations.
  • Gather information from clients to identify needs and assist with issue resolution and service delivery.
  • Support internal team members with administrative, project, and client-related tasks.
  • Review outstanding requests throughout the day and follow up with both clients and team members to ensure commitments are met.
  • Participate in client visits as needed to strengthen relationships and enhance the overall service experience.
  • Assist with project coordination, information gathering, and preparation of equipment or materials for delivery and implementation.
  • Maintain accurate records of time, activities, and expenses as required.
  • Complete assigned training and professional development activities to expand skills and knowledge.
Qualifications
  • Strong customer service and relationship-building skills.
  • Excellent verbal and written communication abilities.
  • Highly organized with strong attention to detail and follow-through.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong problem-solving and critical-thinking skills.
  • Ability to work independently while collaborating effectively with a team.
  • Professional phone etiquette and active listening skills.
  • Comfortable interacting with business professionals and addressing client concerns.
  • Proficient computer skills and familiarity with common business applications.
  • Self-motivated with a commitment to delivering high-quality service.
Preferred Experience
  • Experience in a customer service, client support, service coordination, or administrative role.
  • Experience tracking and managing service requests or work orders.
  • Exposure to project coordination, scheduling, or client account support.
  • Industry certifications or ongoing professional development are a plus.
What Success Looks Like
  • Consistently delivers an outstanding client experience.
  • Maintains accurate and timely communication with clients and team members.
  • Ensures service requests are properly tracked, monitored, and resolved.
  • Demonstrates professionalism, accountability, and a strong commitment to customer satisfaction.

Must be authorized to work in the U.S. without current or future visa sponsorship.
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