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Client Experience Manager Jobs in Alabaster, AL (NOW HIRING)

Fusion HCR

Client Services Coordinator

Birmingham, AL · On-site

$16.75 - $22/hr

Experience tracking and managing service requests or work orders. * Exposure to project coordination, scheduling, or client account support. * Industry certifications or ongoing professional ...

Fusion HCR

Client Services Coordinator

Birmingham, AL · On-site

$16.75 - $22/hr

Experience tracking and managing service requests or work orders. * Exposure to project coordination, scheduling, or client account support. * Industry certifications or ongoing professional ...

Gabriella White

Retail Assistant Store Manager

Pelham, AL · On-site

$15.25 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The ideal candidate is a strong leader with retail management experience, a passion for client service, and the ability to drive sales while fostering a collaborative and professional team ...

Blo Homewood

Salon Manager

Birmingham, AL · On-site

$15 - $20/hr

  • PTO

Client Experience & Front Desk Operations * Greet and check in clients with professionalism and warmth * Manage appointment bookings via phone, email, and online system * Handle client concerns or ...

Huntington

Sr Treasury Management Portfolio Manager

Hoover, AL · On-site +1

$125K - $255K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Client Experience & Market Positioning • Collaborate with Sales, Relationship Management, and Client Advisory teams to understand client needs and translate them into product enhancements. • ...

Blo Blow Dry Bar

Salon Manager

Homewood, AL · On-site

$15 - $20/hr

  • PTO

Client Experience & Front Desk Operations * Greet and check in clients with professionalism and warmth * Manage appointment bookings via phone, email, and online system * Handle client concerns or ...

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Client Experience Manager information

See Alabaster, AL salary details

$23.8K

$49.5K

$89.3K

How much do client experience manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for client experience manager in Alabaster, AL is $49,467.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,800.00 and $52,300.00 per year, depending on experience, location, and employer.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

More about Client Experience Manager jobs

What job categories do people searching Client Experience Manager jobs in Alabaster, AL look for?

The top searched job categories for Client Experience Manager jobs in Alabaster, AL are:

What cities near Alabaster, AL are hiring for Client Experience Manager jobs?

Cities near Alabaster, AL with the most Client Experience Manager job openings:

Client Experience Manager jobs near you

Private Client Relationship Manager

First Horizon Bank

Birmingham, AL • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 25 days ago

First Horizon Bank rating

8.3

Company rating: 8.3 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

39th of 171 rated banks

Job description

Location: On site at location listed in job posting
Summary
The Private Client Relationship Manager (PCRM) is responsible for developing and managing a portfolio of affluent and high-net-worth client relationships. The PCRM delivers full balance sheet advice through a team-based approach, providing customized banking, lending, and wealth solutions aligned with First Horizon's commitment to excellence in client service.
Essential Duties and Responsibilities
  • Manage and grow a portfolio of high-value clients by deepening existing relationships and acquiring new ones through proactive outreach and personalized financial solutions.
  • Serve as a trusted financial advisor by thoroughly understanding each client's financial situation, goals, and needs.
  • Recommend and deliver customized solutions, including credit, deposits, investments, insurance, and wealth planning, utilizing internal specialists.
  • Lead client conversations with advanced credit knowledge and structure complex credit and banking solutions.
  • Collaborate with cross-functional partners-including credit, trust, mortgage, planning, and insurance-to deliver an integrated client experience.
  • Drive growth through deposits, loans, and fee income; meet or exceed sales and client retention goals.
  • Maintain a strong presence in the community to generate referrals and build new client relationships.
  • Stay informed on economic, legal, and market trends impacting clients, acting as a resource to clients.
  • Monitor and manage client portfolios for changes in financial status, product needs, and risk exposure.
  • Ensure compliance with regulatory requirements and internal policies, completing required training on time.
  • Act as a peer mentor and culture champion, modeling team-based collaboration and First Horizon values.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:
  • Bachelor's degree
  • 1-3 years of experience in the financial services industry, preferably in private banking, wealth management or commercial banking.
  • Proven record managing affluent and high-net-worth client relationships
  • Advanced credit knowledge and experience structuring complex lending solutions
  • Strong understanding of deposit, credit, and investment products
  • Demonstrated success in a goal-oriented, performance-driven environment
  • Excellent interpersonal, presentation, and relationship management skills
  • Proficiency in Microsoft Office and CRM tools
  • Must comply with SAFE Act requirements within 30 days of employment

Certificates, Licenses, and Registrations
  • FINRA Series 6 or 7, 66 (63 and 65 in lieu of 66) and applicable insurance licenses (Life, health, and Variable.)

About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com .
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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