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Client Experience Manager Jobs in Decatur, AL (NOW HIRING)

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Branch Experience Manager - Madison

Madison, AL · On-site

$65 - $90/hr

Description The Branch Experience Manager at the Madison branch will guide, oversee, train, and ... Ensure all staff has a thorough knowledge of Avadian's client relationship management system (CRM) ...

H&R Block

Multi-Office Leader

Athens, AL · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

H&R Block

Multi-Office Leader

Huntsville, AL · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

Sports Clips

Licensed Assistant Salon Manager

Decatur, AL · On-site

$25 - $60/hr

Sport Clips Haircuts in Decatur, AL is now hiring an Assistant Salon Manager to support daily salon operations, lead a high-performing team, and deliver an exceptional client experience. This role is ...

Sports Clips

Licensed Assistant Salon Manager

Madison, AL · On-site

$25 - $65/hr

Sport Clips Haircuts in Huntsville, AL is now hiring an Assistant Salon Manager to support daily salon operations, lead a high-performing team, and deliver an exceptional client experience. This role ...

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All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Decatur, AL

Client Experience Manager information

See Decatur, AL salary details

$26.2K

$54.5K

$98.4K

How much do client experience manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for client experience manager in Decatur, AL is $54,500.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,800.00 and $57,700.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What job categories do people searching Client Experience Manager jobs in Decatur, AL look for?

The top searched job categories for Client Experience Manager jobs in Decatur, AL are:

What cities near Decatur, AL are hiring for Client Experience Manager jobs?

Cities near Decatur, AL with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Decatur, AL as of August 2026, with employment types broken down into 83% Full Time, 11% Part Time, and 6% Temporary. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $54,500 per year, or $26.2 per hour.

Branch Experience Manager - Madison

Avadian Credit Union

Madison, AL • On-site

Full-time

Posted 27 days ago

Job description

Description

The Branch Experience Manager at the Madison branch will guide, oversee, train, and evaluate the performance of branch staff and solve problems within established policies and guidelines. In this position, the employee will utilize service skills to deliver a delightful member and staff experience.


Functions and Responsibilities:

  • Manage branch staff including coaching, performance, and development.
  • Coach, train, and hold staff accountable for using Avadian's Sales Flow Model.
  • Ensure staff maintains a thorough knowledge of all Avadian products and services with the understanding of their features and benefits, as well as their processes, guidelines, and procdures.
  • Provide consistent communication to staff regarding 90-day action plans, goals and objectives, secret shops, corporate initiatives, and training opportunities.
  • Assess staff members in order to evaluate training comprehension, sales flow model confidence, and operational efficiencies. Ensure all staff has a thorough knowledge of Avadian's client relationship management system (CRM) including referrals, sales and contact events, phone logs, extended information, and reports.
  • Work with management to develop, communicate, and implement branch sales goals and directives while maintaining a delightful branch experience.
  • Monitor branch financial performance.
  • Work on weekends and serve in a relief capacity at other branches when needed.
  • Continuously recruit for future staff.
  • Actively learn, demonstrate, and foster the Avadian WHY statement in all actions and words.
  • Represent and promote Avadian in the communities we serve.
  • Perform other duties as assigned.

Requirements

Basic Requirements:

  • Significant financial service and sales experience is required.
  • Must be proactive in maintaining member satisfaction and meeting member needs.
  • Must demonstrate the ability to work under a sales goal or sales quota system, and to meet branch sales objectives
  • Must have excellent written and verbal skills, positive attitude, pleasant demeanor, decisiveness, and professionalism.
  • Must work on weekends and serve in a relief capacity at other branches when needed.

Experience: Minimum three years of similar or related experience preferred.

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Please note - submitting a resume does not guarantee any future action by Avadian Credit Union.

Avadian Credit Union is an Equal Opportunity Employer.

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