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Client Experience Manager Jobs in Decatur, AL (NOW HIRING)

Keel Point, LLC

Client Service Representative

Huntsville, AL · On-site

$15.75 - $21.50/hr

About Keel Point Keel Point is a wealth management firm serving clients across the country with a ... As a CSR, you will be at the heart of the client experience. Working side by side with our advisors ...

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All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Decatur, AL

Client Experience Manager information

See Decatur, AL salary details

$26.2K

$54.5K

$98.4K

How much do client experience manager jobs pay per year?

As of Jul 22, 2026, the average yearly pay for client experience manager in Decatur, AL is $54,500.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,800.00 and $57,700.00 per year, depending on experience, location, and employer.

How much does a customer experience manager earn?

A Customer Experience Manager typically earns between $60,000 and $100,000 annually, depending on experience, location, and industry. Salaries can vary based on company size and the complexity of customer interactions managed.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

How to become a CX manager?

To become a Client Experience Manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or account management. Developing skills in communication, problem-solving, and data analysis is essential, and certifications in customer experience or project management can enhance prospects. Gaining experience in managing client relationships and understanding customer feedback processes is also important.

What does a client experience manager do?

A client experience manager oversees the interactions between a company and its clients to ensure satisfaction and loyalty. They analyze feedback, coordinate with teams to improve service quality, and implement strategies to enhance the overall client experience, often using customer relationship management (CRM) tools. Strong communication, problem-solving skills, and a focus on customer needs are essential in this role.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

How does a Client Experience Manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a Client Experience Manager, and why are they important?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What Does a Client Experience Manager Do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

More about Client Experience Manager jobs
What job categories do people searching Client Experience Manager jobs in Decatur, AL look for? The top searched job categories for Client Experience Manager jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Client Experience Manager jobs? Cities near Decatur, AL with the most Client Experience Manager job openings:
Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Decatur, AL as of July 2026, with employment types broken down into 83% Full Time, 11% Part Time, and 6% Temporary. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $54,500 per year, or $26.2 per hour.
Client Success Meteorologist

Client Success Meteorologist

BARON WEATHER INC

Huntsville, AL • On-site

Other

Re-posted 7 hours ago

Job description

The Client Success Meteorologist serves as a key technical support and training liaison between Baron Weather and its clients. This role focuses on providing expert-level assistance, troubleshooting, and ongoing education for users of Baron’s weather technologies. By supporting client operations, resolving technical issues, and delivering proactive guidance, this position ensures high customer satisfaction and retention. The ideal candidate combines deep meteorological knowledge with technical expertise, strong communication skills, and a commitment to empowering users in operational settings.

Duties/Responsibilities:

The Client Success Meteorologist supports clients in getting the most out of Baron’s technology through proactive technical support, regular engagement, and continuous training. Key responsibilities include:

  • Provide frontline technical support for Baron software and systems, diagnosing and resolving client issues via phone, email, and remote access tools
  • Create and maintain technical documentation, support resources, and FAQs to assist users in troubleshooting and learning
  • Escalate complex issues to internal engineering or development teams while maintaining ownership of client communication
  • Participate in software/data testing and QA to ensure product reliability and client readiness
  • Participate in remote training webinars as well as on-site client training (travel, both domestic and international, may be required)
  • Maintain clear and accurate records of client interactions, issue resolution steps, and support outcomes
  • Contribute to the continuous improvement of client support strategies and internal procedures
  • Remain available to support clients in a 24/7 operational environment; some evening, weekend, or emergency availability may be required

This position works closely with Client Experience leadership to fulfill our mission of customer satisfaction and loyalty.

Required Skills/Abilities:

  • Strong verbal and written communication skills, including the ability to clearly explain technical information to non-technical users
  • Confident public speaking and presentation skills for training and webinars
  • Proven customer service skills, especially in high-pressure or time-sensitive situations
  • Excellent troubleshooting and problem-solving capabilities
  • Ability to manage multiple tasks, prioritize effectively, and meet deadlines
  • Strong organizational skills and attention to detail
  • Proficient with Microsoft Office Suite; experience with remote support tools and ticketing systems is a plus
  • Comfort working both independently and collaboratively across departments

Education and Experience:

  • Bachelor of Science in Meteorology (required)
  • Experience with Weather Display Technology is a plus
  • Project management experience or client relationship management is a plus