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Client Experience Manager Jobs in Chelsea, AL (NOW HIRING)

Aprio

Tax Manager - Private Client Tax

Birmingham, AL · On-site +1

$104K - $136K/yr

Manage client relationships and ensure that clients are satisfied with the services provided by ... Recent experience working in a public accounting firm * 6+ experience years of federal tax ...

Fusion HCR

Client Services Coordinator

Birmingham, AL · On-site

$16.75 - $22/hr

Experience tracking and managing service requests or work orders. * Exposure to project coordination, scheduling, or client account support. * Industry certifications or ongoing professional ...

Fusion HCR

Client Services Coordinator

Birmingham, AL · On-site

$16.75 - $22/hr

Experience tracking and managing service requests or work orders. * Exposure to project coordination, scheduling, or client account support. * Industry certifications or ongoing professional ...

Gabriella White

Retail Assistant Store Manager

Pelham, AL · On-site

$15.25 - $20.50/hr

The ideal candidate is a strong leader with retail management experience, a passion for client service, and the ability to drive sales while fostering a collaborative and professional team ...

Blo Homewood

Salon Manager

Birmingham, AL · On-site

$15 - $20/hr

Client Experience & Front Desk Operations * Greet and check in clients with professionalism and warmth * Manage appointment bookings via phone, email, and online system * Handle client concerns or ...

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Client Experience Manager information

See Chelsea, AL salary details

$25.4K

$52.7K

$95.2K

How much do client experience manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for client experience manager in Chelsea, AL is $52,714.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,700.00 and $55,800.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What job categories do people searching Client Experience Manager jobs in Chelsea, AL look for?

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What cities near Chelsea, AL are hiring for Client Experience Manager jobs?

Cities near Chelsea, AL with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Chelsea, AL as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 79% In-person, and 21% Remote job distribution, with an average salary of $52,714 per year, or $25.3 per hour.

Assistant Branch Experience Manager - Greystone| Full-Time

Avadian Credit Union

Birmingham, AL • On-site

Full-time

Re-posted 21 days ago

Job description

Description

Assistant Branch Experience Manager - Greystone


We are looking for service oriented, energetic and driven leader to fill our Assistant Branch Experience Manager position for our Greystone branch. The Assistant Branch Experience Manager will assist the Branch Experience Manager with the overall operations of the branch. This employee will assume responsibility for the branch when the Branch Experience Manager is absent. In this position, the employee will utilize service skills to deliver a delightful member and staff experience.


Functions and Responsibilities would include:

  • Manage branch staff in the absence of the manager.
  • Coach, train, and hold staff accountable for using Avadian's Sales Flow Model.
  • Ensure staff maintains a thorough knowledge of all Avadian products and services with the understanding of their features and benefits, as well as their processes, guidelines, and procedures.
  • Provide consistent communication to staff regarding 90-day action plans, goals and objectives, secret shops, corporate initiatives, and training opportunities.
  • Assess staff members in order to evaluate training comprehension, sales flow model confidence, and operational efficiencies. Ensure all staff has a thorough knowledge of Avadian's client relationship management system (CRM) including referrals, sales and contact events, phone logs, extended information, and reports.
  • Work with the manager to develop, communicate, and implement branch sales goals and directives while maintaining a delightful branch experience.
  • Serve as a liaison between the members and the Credit Union. Provide account information to members, and promote and cross-sell Credit Union products and services. Open accounts, resolve issues, and professionally handle the members within the Credit Union.
  • Cross-sell Credit Union products and services, and follow all directives regarding branch reports and lead list.
  • Actively learn, demonstrate, and foster the Avadian WHY statement in all actions and words.
  • Represent and promote Avadian in the communities we serve.
  • Perform other duties as assigned.

Requirements

Basic Requirements:

  • Significant financial service and sales experience is required.
  • Must be proactive in maintaining member satisfaction and meeting member needs.
  • Must demonstrate the ability to work under a sales goal or sales quota system, and to meet branch sales objectives
  • Must have excellent written and verbal skills, positive attitude, pleasant demeanor, decisiveness, and professionalism.
  • Must work on weekends and serve in a relief capacity at other branches when needed.

Experience Required:

  • One to three years of retail banking experience.
  • Sales quota experience or sales management experience.

Education: High school education or GED.


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Please note - submitting a resume does not guarantee any future action by Avadian Credit Union.

Avadian Credit Union is an Equal Opportunity Employer.



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