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Client Success Manager Jobs in Alabaster, AL (NOW HIRING)

Rustman Agency

Client Success Trainee

Alabaster, AL · On-site

... relationship management. This role is ideal for someone who enjoys helping others, is detail ... with the client success team Qualifications Strong communication and interpersonal skills ...

Transform9

Director of Client Success

Birmingham, AL · On-site

Our agents integrate directly with each practice's EHR, practice management, and phone systems, and ... Requirements * 8+ years in customer success or account management, with 3+ years leading teams

Transform9

Director of Client Success

Birmingham, AL · On-site

Our agents integrate directly with each practice's EHR, practice management, and phone systems, and ... Requirements * 8+ years in customer success or account management, with 3+ years leading teams

Transform9

Director of Client Success

Birmingham, AL · On-site

Our agents integrate directly with each practice's EHR, practice management, and phone systems, and ... Requirements * 8+ years in customer success or account management, with 3+ years leading teams

Landing

Partner Success Manager

Birmingham, AL · On-site

As a Partner Success Manager, you'll work with a Director of Development on managing their Autopilot Partners and assist with a variety of back end administrative tasks. You will also work with ...

Landing

Partner Success Manager

Birmingham, AL · On-site

As a Partner Success Manager, you'll work with a Director of Development on managing their Autopilot Partners and assist with a variety of back end administrative tasks. You will also work with ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely ...

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Client Success Manager information

See Alabaster, AL salary details

$27.7K

$70.7K

$119.1K

How much do client success manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for client success manager in Alabaster, AL is $70,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,600.00 and $84,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What job categories do people searching Client Success Manager jobs in Alabaster, AL look for? The top searched job categories for Client Success Manager jobs in Alabaster, AL are:
What cities near Alabaster, AL are hiring for Client Success Manager jobs? Cities near Alabaster, AL with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Alabaster, AL as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $70,678 per year, or $34 per hour.

Client Success Coordinator

Dash Solutions

Birmingham, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Headquartered in Birmingham, AL, Dash Solutions is a fast-growing payments company that provides forward-thinking organizations with everything they need to make payments and rewards more meaningful to their business and the people they pay. Led by a team of payments industry experts, Dash Solutions has a proven track record of delivering innovative payment and engagement solutions. We are committed to excellence, innovation, and delivering exceptional value in this rapidly evolving market.
At Dash, we're not just looking for employees; we're looking for team members who embody our core values and share our passion for revolutionizing the payments industry. Here's what we seek in every hire, regardless of the role:
  • Cultural Fit: We thrive in a culture of respect, authenticity, and a relentless pursuit of improvement. We challenge the status quo and embrace change as an opportunity for growth.
  • Mission-Focused: We're on a mission to transform the payments industry, and we expect all team members to share our commitment to this goal. We're looking for individuals who are driven by purpose and eager to make a meaningful impact.
  • Industry Passion: The payments industry is dynamic and constantly evolving. We're looking for candidates who are not only passionate about this ever-changing landscape but also curious and eager to learn. We need leaders who will guide our company into a bright future, staying ahead of industry trends and driving innovation.

Position Summary
The Client Success Coordinator is the primary point of contact for operational interactions with a designated portfolio of clients. You will be responsible for managing day-to-day client relationships, addressing technical and operational issues, and ensuring seamless communication and support across various areas, including workflows, risk management, billing, and troubleshooting. In collaboration with the Client Success Manager, you will deliver a comprehensive and cohesive support model to drive client satisfaction and operational success.
Key responsibilities:
Operational Relationship Management
  • Serve as the primary point of contact for operational matters, including but not limited to handling escalations, troubleshooting API integrations, training, and resolving any issues or friction points whether technical or procedural.
  • Develop and maintain strong operational relationships, ensuring client needs are met with efficiency, speed and precision.
  • Proactively manage client expectations and resolve issues ensuring high levels of client satisfaction and retention.
  • Act as a trusted advisor for all operational needs, offering insights, recommendations, and strategic guidance to drive client success.
  • Use data and feedback to identify trends, potential risks, and areas of opportunity within the client relationship.
  • Inform clients about Dash's products and services with accuracy and understanding of the different applications that are used (CSA, portal, SFTP, etc.) is critical to reproduce any issue.

Driving Operational Success
  • Analyze operational performance data, identify trends, and drive strategic improvements for both clients and internal teams.
  • Hold internal teams accountable to timelines and deliverables outlined in operational plans.
  • Support continuous improvement of our onboarding practices by identifying opportunities for improvement through enhancements and operational efficiencies.
  • Anticipate potential account risks and develop proactive mitigation strategies to minimize impact.

Project and Issue Management
  • Oversee client-related projects, aligning client goals with company objectives to ensure mutual success.
  • Proactively manage client issues and ensure timely resolution by coordinating with cross-functional teams.
  • Act as primary liaison between client and Engineering for any technical issue. Recreate, troubleshoot, and test issues in order to speed collaborative efforts and ensure quality.
  • Act as the first line of communication with the clients to ensure they are well informed and care in the event of an issue.
  • Utilize Jira or another client servicing tool to track issues, monitor trends and measure resolution success.

Process Improvement
  • Identify and implement process enhancements to deliver best-in-class support to clients.
  • Continuously evaluate workflows and client feedback to refine operational strategies and support processes.
  • Provide Client Success Manager with cumulative client feedback and enhancements ideas.

Desired Skills & Experience:
  • Bachelor's Degree in Business, Project Management or similar fields required.
  • Great organizational skills, with the ability to manage multiple client needs and projects simultaneously.
  • Curiosity to learn and apply that learning to help teach/train others.
  • Proactive problem-solving skills and client-first attitude.
  • Goal-oriented, organized team player.
  • Proven ability to manage multiple projects at a time while paying strict attention to detail.
  • Excellent verbal and written communications skills.
  • Proficiency in Microsoft Office Suite of Products, including Outlook, Word, and Excel.
  • Self-motivated and able to thrive in a results-driven environment.
  • Position may, on occasion, require evening or weekend client support.
  • Demonstrated growth mindset, embracing new ideas and approaches, and constantly seeking opportunities for personal and professional development

Our Culture:
At Dash Solutions, our culture fosters growth, innovation, and impact. We're a community of forward-thinkers where creative ideas are encouraged, and individuals are empowered to lead. In our high-growth environment, you'll have the autonomy to manage your domain, with the strong support of a team committed to Making Payments Mean More. Employees at Dash Solutions are united by our mission, aligned with our vision, and driven by the values that make us unique. Here, we believe that personal growth fuels company success, and we support each other every step of the way.
Some Benefits to Working at Dash Solutions Include:
  • Competitive salary and benefits package
  • Flexible PTO policy
  • Matching 401(k) plan
  • Comprehensive medical, dental, vision, life, and disability coverage
  • Transparent, supportive culture with a highly accessible executive team and regular company-wide updates
  • Engaging corporate culture with events, perks, and team celebrations

Our Core Values
  • Solutions: We create innovative solutions that drive long-term value for our clients and shareholders
  • Passion: We are passionate about delivering for our clients every day
  • Authenticity: We lead and communicate authentically - with purpose, clarity, and candor.
  • Respect: We row together with respect for everyone and enjoy the ride
  • Knowledge: We learn, we grow, we continuously evolve

Diversity & Inclusion at Dash Solutions:
Dash Solutions is proud to be an Equal Opportunity/Veterans/Disabled/LGBTQIA+ Employer. We believe in fostering a workplace that values diverse perspectives and backgrounds, and we are committed to a fair, inclusive recruitment process. Candidates from all backgrounds are encouraged to apply and help us shape the future of payments.

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