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Client Success Manager Jobs in Alabaster, AL (NOW HIRING)

Pwc

MDM Senior Architect-Senior Manager

Birmingham, AL · On-site

$124K - $280K/yr

You utilize your proficiency in MDM platforms and data management to drive client success and develop top-performing, diverse teams. Responsibilities - Architect and manage master data management ...

Safety Plus, Inc.

Traveling Safety Manager

Birmingham, AL · Remote

$70K - $90K/yr

Position Summary A Safety Plus Safety Manager is part of a team that is responsible for driving long-term client success by providing leadership and expertise to enhance client safety performance ...

Forvis Mazars

Manager, Assurance - 2236875

Birmingham, AL · On-site

$104K - $126K/yr

Manage the planning and execution of audit engagements, ensuring effective coordination of ... client success * Support client growth and retention through strategic planning and business ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Alabaster, AL

Client Success Manager information

See Alabaster, AL salary details

$27.7K

$70.7K

$119.1K

How much do client success manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for client success manager in Alabaster, AL is $70,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,600.00 and $84,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What job categories do people searching Client Success Manager jobs in Alabaster, AL look for? The top searched job categories for Client Success Manager jobs in Alabaster, AL are:
What cities near Alabaster, AL are hiring for Client Success Manager jobs? Cities near Alabaster, AL with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Alabaster, AL as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $70,678 per year, or $34 per hour.

Customer Success Operations Lead

Accela

Birmingham, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 7 days ago

Job description

ABOUT THE ROLE:

At Accela, our Customer Success organization is focused on helping customers achieve meaningful outcomes while leveraging technology, automation, and AI to scale our impact.

We are seeking a Customer Success Operations Lead to serve as the operational backbone of the Customer Success organization. This role will own Gainsight, Staircase AI, digital customer engagement programs, customer intelligence initiatives, and emerging AI-powered customer success capabilities.

The ideal candidate has deep expertise in administering Gainsight, hands-on experience with Staircase AI, and a passion for leveraging technology, automation, and AI to improve customer outcomes and operational efficiency. This individual will partner closely with Customer Success, Product, Support, Services, and Revenue teams to improve customer health, increase adoption, drive retention, and build scalable digital customer success programs.

RESPONSIBILITIES

Customer Success Operations

  • Serve as the primary administrator and strategic owner of Gainsight.
  • Manage platform configuration, governance, integrations, reporting, permissions, and overall platform health.
  • Design and maintain customer health scoring frameworks.
  • Build and optimize Rules Engine automations, Playbooks, Success Plans, CTAs, and lifecycle workflows.
  • Develop and maintain executive dashboards, customer health reporting, renewal reporting, and operational metrics.
  • Ensure data quality and operational consistency across Customer Success systems.
  • Partner with Customer Success leadership to continuously improve processes, workflows, and operational effectiveness.
Digital Customer Success Programs
  • Design, build, and optimize customer lifecycle programs leveraging Gainsight Journey Orchestrator.
  • Develop customer segmentation strategies and scalable engagement programs.
  • Build automated customer journeys across onboarding, adoption, renewal, expansion, advocacy, and risk mitigation motions.
  • Partner with Customer Success Managers to improve customer engagement through automation and digital outreach.
  • Measure and optimize program effectiveness through reporting, analytics, and customer outcome tracking.
  • Support and evolve Accela\'s digital customer success strategy for long-tail customers.
Staircase AI & Customer Intelligence
  • Serve as the primary administrator and business owner for Staircase AI.
  • Develop and maintain customer intelligence programs that identify risk, adoption trends, renewal indicators, and expansion opportunities.
  • Operationalize customer insights and health signals across the Customer Success organization.
  • Build workflows that enable proactive customer engagement based on customer intelligence data.
  • Continuously improve customer health visibility and risk detection capabilities.
AI & Automation
  • Identify opportunities to leverage AI and automation to improve Customer Success efficiency and customer outcomes.
  • Utilize AI tools such as Claude, Claude Code, ChatGPT, and related technologies to support workflow automation and operational scale.
  • Evaluate emerging AI technologies and recommend solutions that improve customer engagement and operational effectiveness.
  • Support the development of AI-powered customer success initiatives and autonomous workflow capabilities.
  • Explore MCP-enabled technologies and AI integrations that improve customer success operations.

REQUIRED QUALIFICATIONS

  • 3+ years of experience in Customer Success Operations, Customer Success Systems, Revenue Operations, or related fields.
  • Deep expertise administering Gainsight, including Health Scores, Rules Engine, Playbooks, Success Plans, Reporting, Dashboards, and Journey Orchestrator.
  • Experience supporting or leading a full Gainsight implementation.
  • Hands-on experience administering and operationalizing Staircase AI.
  • Experience leveraging Staircase AI to identify customer risk, adoption trends, renewal indicators, and expansion opportunities.
  • Experience building customer lifecycle journeys and digital engagement programs.
  • Experience developing customer segmentation models and scalable customer success strategies.
  • Strong analytical skills and experience developing operational dashboards and executive reporting.
  • Experience partnering with Customer Success teams to improve customer outcomes through technology and automation.
  • Excellent communication, organization, and problem-solving skills.

DESIRED QUALIFICATIONS

  • Gainsight Administrator Certification.
  • Gainsight PX experience.
  • Salesforce administration experience.
  • Experience supporting digital customer success programs.
  • Experience with Claude, Claude Code, ChatGPT, or similar AI tools.
  • Experience with workflow automation platforms.
  • Experience with MCP-enabled technologies and AI integrations.
  • Experience supporting long-tail customer success strategies.
  • Experience in SaaS, GovTech, or Public Sector technology environments.
  • Passion for leveraging AI and automation to improve customer success outcomes.

ABOUT ACCELA
For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

COMPENSATION AND WELL-BEING
The annual base salary range for this full-time position is $90,000 – $110,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement. 
 
Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation

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