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Client Experience Manager Jobs in Alabama (NOW HIRING)

Michaels Stores

Part Time CEM

Dothan, AL · On-site

Store - DOTHAN, AL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery ...

HC3

Client Sales Executive

Birmingham, AL · On-site

$71K - $97K/yr

Purpose The Client Sales Executive plays a critical role in driving revenue growth at HC3 by ... Manages multiple opportunities with strong follow up and prioritization. Education, Experience, and ...

Willis Towers Watson

Client Advocate

Mobile, AL · On-site

Experience managing and servicing complex client relationships preferred Technical Knowledge: * Strong understanding of coverage structures, program design, and gap analysis * Ability to interpret ...

Willis Towers Watson (WTW)

Client Advocate

Mobile, AL · Hybrid

Experience managing and servicing complex client relationships preferred Technical Knowledge: * Strong understanding of coverage structures, program design, and gap analysis * Ability to interpret ...

Wettermark Keith

Disability Client Coordinator

Birmingham, AL · On-site

$17 - $23/hr

Experience scheduling appointments and managing calendars preferred. * Ability to handle sensitive and confidential client information. * Proficiency with case management systems, CRM software, and ...

Fusion HCR

Client Services Coordinator

Birmingham, AL · On-site

$16.75 - $22/hr

Experience tracking and managing service requests or work orders. * Exposure to project coordination, scheduling, or client account support. * Industry certifications or ongoing professional ...

Forrest Johnson

Client Advisory Manager

Auburn, AL

This unique blend of talent, experience, and adaptability positions us as a pivotal member of each ... As a Client Advisory Manager , you will be the cornerstone of our client-centric approach ...

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All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Alabama

Client Experience Manager information

See Alabama salary details

$25.4K

$52.7K

$95.2K

How much do client experience manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for client experience manager in Alabama is $52,694.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,700.00 and $55,700.00 per year, depending on experience, location, and employer.

How much does a customer experience manager earn?

A Customer Experience Manager typically earns between $60,000 and $100,000 annually, depending on experience, location, and industry. Salaries can vary based on company size and the complexity of customer interactions managed.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

How to become a CX manager?

To become a Client Experience Manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or account management. Developing skills in communication, problem-solving, and data analysis is essential, and certifications in customer experience or project management can enhance prospects. Gaining experience in managing client relationships and understanding customer feedback processes is also important.

What does a client experience manager do?

A client experience manager oversees the interactions between a company and its clients to ensure satisfaction and loyalty. They analyze feedback, coordinate with teams to improve service quality, and implement strategies to enhance the overall client experience, often using customer relationship management (CRM) tools. Strong communication, problem-solving skills, and a focus on customer needs are essential in this role.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

How does a Client Experience Manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a Client Experience Manager, and why are they important?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What Does a Client Experience Manager Do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

More about Client Experience Manager jobs
What are the most commonly searched types of Client Experience jobs in Alabama? The most popular types of Client Experience jobs in Alabama are:
What are popular job titles related to Client Experience Manager jobs in Alabama? For Client Experience Manager jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Client Experience Manager jobs in Alabama look for? The top searched job categories for Client Experience Manager jobs in Alabama are:
What cities in Alabama are hiring for Client Experience Manager jobs? Cities in Alabama with the most Client Experience Manager job openings:
Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Alabama as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 13% Part Time, and 6% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $52,694 per year, or $25.3 per hour.
Manager of Client Experience

Manager of Client Experience

Freeman Health System

Ozark, AL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Freeman Health System rating

6.2

Company rating: 6.2 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

700th of 890 rated healthcare providers

Job description

TheManager of Patient Experiencesupports the development, implementation, and oversight of strategies designed to improve client satisfaction, engagement, and overall experience across the organization.This role partners with operational and clinical leadership to ensure consistent, high-quality client experience in alignment with organizational goals, regulatory requirements, and best practices. TheManager of Patient Experienceanalyzes feedback data, leads to improvement initiatives, and promotes a culture of service excellence throughout the organization. TheManager of Patient Experiencemanages the daily operations ofvendor relationships (e.g., shredding, waste, vending, supplies)and coordination with system level departments (housekeeping, nutrition, purchasing, facilities).Manager of Patient Experiencewill coordinate and lead the centers Unit Based Councils.

Education:

  • High School Diploma/or equivalent.

Work Experiences:

  • At least 2 years of experiencein a healthcare setting.

Responsibilities:

Promote a client-centered culture across all programs and departments.

Support the development and execution of client experience strategies and initiativesthrough client satisfaction surveys.

Monitor and implement strategies to improve patientexperience, customer service initiatives, and address stakeholder concerns or feedback consistent with program values, vision, and mission.

Provide actionable insights and recommendations for leadership.

Partner with clinical and operational teams to improve client experience.

Promote healthy communication with community stakeholders, intra and interdepartmental relationships,

Ensure consistency in service delivery standards across locations and service lines

including but not limited to the Department of Mental Health-Mental Health Program and Core Rule certification standards, CARF accreditation standards, and Center and Program processes, policies, and procedures.

Performspecific administrative tasks asdeterminedby the Director.

Perform all other duties as assigned.

Physical Requirements:

Normal office environment.

Typical demands include prolonged sitting, frequent standing, bending, stooping, and occasional lifting.

Requiresnormalrange of hearing and manual dexterity sufficient tooperatekeyboard, telephone, photocopier, calculator, and other office equipment as needed.

Requiresthe abilityto remain calm during stressful events, to occasionally work irregular hours, and work with exasperated individuals.

Occasionalliftingto50 pounds

Occasional travelrequired

TB test upon hire.

What Freeman Health System employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Freeman Health System

Sourced by ZipRecruiter

Freeman Health System, based in Joplin, Missouri, US, operates within the healthcare industry, providing comprehensive services to the community. The system, found on the official website freemanhealth.com, is committed to offering high-quality care, with services including medical and surgical services, rehabilitation, emergency medicine, and wellness programs. The organization's history dates back to 1925, beginning as a ten-bed hospital with five employees and has since grown into a well-established healthcare system with around 300 physicians and over 5,000 staff members. The system's mission is to improve the health of the communities by providing the highest quality healthcare in a compassionate and caring environment.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Joplin, MO, US

Year founded

1925

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