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Client Director Jobs in Virginia (NOW HIRING)

Mace

Project Director

Richmond, VA · Hybrid

... client, directing all workstream leads, governing scope and schedule, managing the client ... Client focus - Deliver on our promise * Integrity - Always do the right thing * Create opportunity ...

Thalhimer

Client Coordinator

Virginia Beach, VA · On-site

$50K - $60K/yr

In this capacity, the Client Coordinator will be viewed as a direct line of communication to the broker themselves. This position will also be responsible for front desk reception duties.ESSENTIAL ...

Thalhimer

Client Coordinator

Virginia Beach, VA · On-site

$17.25 - $23.25/hr

In this capacity, the Client Coordinator will be viewed as a direct line of communication to the broker themselves. This position will also be responsible for front desk reception duties. ESSENTIAL ...

Thalhimer

Client Coordinator

Virginia Beach, VA · On-site

$50K - $60K/yr

In this capacity, the Client Coordinator will be viewed as a direct line of communication to the broker themselves. This position will also be responsible for front desk reception duties. ESSENTIAL ...

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Showing results 41-60

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Client Director information

See Virginia salary details

$23.8K

$106.9K

$176K

How much do client director jobs pay per year?

As of Sep 5, 2026, the average yearly pay for client director in Virginia is $106,875.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,900.00 and $149,700.00 per year, depending on experience, location, and employer.

What is a client director?

Client Directors are senior professionals responsible for managing and nurturing relationships with key clients or accounts within an organization. They serve as the main point of contact for clients, ensuring their needs are met, overseeing the delivery of services or products, and identifying opportunities for growth. Client Directors often lead account teams, develop strategic plans, and work closely with both clients and internal stakeholders to achieve business objectives. Their role is vital in maintaining client satisfaction and driving long-term partnerships.

How does a client director typically collaborate with internal teams to ensure client satisfaction?

A Client Director acts as a vital liaison between clients and the company's internal teams, such as sales, marketing, product development, and customer support. They coordinate regular meetings to communicate client needs, set expectations, and align project deliverables. By fostering open communication and facilitating cross-functional teamwork, Client Directors help resolve issues quickly and ensure that all teams are working toward the client’s goals. This collaborative approach not only enhances client satisfaction but also drives long-term business growth.

What are the key skills and qualifications needed to thrive as a client director, and why are they important?

To thrive as a Client Director, you need expertise in account management, strategic planning, and a proven track record in client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, data analysis tools, and industry-specific platforms is typically required. Outstanding communication, leadership, and negotiation skills help build trust and deliver value to clients. These abilities are crucial for driving client satisfaction, business growth, and long-term partnerships.

What is the difference between Client Director vs Account Manager?

AspectClient DirectorAccount Manager
Primary RoleOversees client relationships at a strategic level, manages key accounts, and develops long-term growth strategies.Manages day-to-day client interactions, ensures service delivery, and maintains client satisfaction.
CredentialsTypically requires extensive experience in client management, strong communication skills, and industry knowledge.Requires customer service skills, industry understanding, and often relevant certifications or training.
Work EnvironmentCorporate offices, client meetings, strategic planning sessions.Client sites, service delivery meetings, regular communication channels.

While both roles focus on client relationships, the Client Director handles strategic, high-level account growth, whereas the Account Manager focuses on daily client service and satisfaction. The Client Director often works with senior clients and develops long-term strategies, making their role more senior and strategic in nature.

What are the most commonly searched types of Client jobs in Virginia?

The most popular types of Client jobs in Virginia are:

What are popular job titles related to Client Director jobs in Virginia?

For Client Director jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Client Director jobs in Virginia look for?

The top searched job categories for Client Director jobs in Virginia are:

What cities in Virginia are hiring for Client Director jobs?

Cities in Virginia with the most Client Director job openings:

Client Director jobs near you
Infographic showing various Client Director job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 70% Physical, 4% Hybrid, and 26% Remote job distribution, with an average salary of $106,875 per year, or $51.4 per hour.

Director of Regional Client Retention -Southeast

Allied Universal

Richmond, VA

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Key responsibilities

  • Lead strategic contract renewal, rebid, and retention efforts for large regional and multi-state accounts.

  • Manage the end-to-end RFP and bid response process in partnership with operations, finance, pricing, and subject matter experts.

  • Serve as an executive relationship manager for key clients during contract renewal cycles.

Allied Universal rating

5.5

Company rating: 5.5 out of 10

Based on 2,608 frontline employees who took The Breakroom Quiz

77th of 118 rated security

Job description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.


Job Description

Allied Universal® is hiring a Customer Success Director for the Southeast Region. Candidates must reside in or be willing to relocate to Virginia, North Carolina, South Carolina, Georgia, or Alabama, with preference given to those located near a major metropolitan area to support regional travel and client engagement.

The Customer Success Director is responsible for driving client retention, renewal success, and strategic account growth across the Southeast Region. This role leads complex contract renewals, rebids, and retention initiatives while partnering with operations, finance, pricing, and executive leadership teams to maximize customer satisfaction, contract profitability, and long-term client value.

The ideal candidate will bring experience in customer success, client success, strategic account management, contract services, or business development, with a proven track record of managing large client relationships, leading RFP and bid responses, negotiating contracts, and retaining enterprise customers. Experience within the security services, facilities management, janitorial, staffing, or other business-to-business service industries is highly desirable.

Qualified candidates must either live in or be able to relocate to Virginia, North Carolina, South Carolina, Georgia, or Alabama. Regional travel is approximately 60%.

WHY JOIN US?

  • Drive Strategic Impact—Lead client retention strategies and directly influence regional success and client loyalty, travel expectation is approximately 60%
  • Regional Leadership Opportunity—There area total of 8 Customer Success Directors, one per region (SW, NW, NE, MA, MW, CE, FL, SE), each one ideally located near a major city for efficient travel and high-level client engagement. 
  • Rewarding Compensation & Growth—Competitive base salary (Base salary ranges: $90,000–$110,000+, based on experience and location) plus 20% bonus opportunity and equity. Compensation for this role will be determined based on factors such as relevant experience, skills, and market alignment. The final offer may vary depending on these considerations.

RESPONSIBILITIES:

  • Lead strategic contract renewal, rebid, and retention efforts for large regional and multi-state accounts.
  • Manage the end-to-end RFP and bid response process in partnership with operations, finance, pricing, and subject matter experts.
  • Serve as an executive relationship manager for key clients during contract renewal cycles.
  • Identify and mitigate account risks while developing proactive retention and customer success plans.
  • Partner with regional and branch leadership to strengthen customer relationships, improve client satisfaction, and increase renewal success.
  • Lead negotiations involving contract terms, pricing strategies, service enhancements, and customer commitments.
  • Facilitate executive business reviews, quarterly business reviews (QBRs), and strategic client meetings.
  • Conduct competitive analysis and develop compelling value propositions to improve win rates during rebids.
  • Analyze renewal performance, retention metrics, profitability, labor economics, and customer health indicators to identify opportunities and risks.
  • Conduct post-award and post-loss reviews and implement best practices across the region.
  • Provide leadership and guidance to Rebid Specialists and cross-functional teams supporting client retention initiatives.
  • Drive accountability for customer retention, renewal outcomes, and contract performance throughout the region.

QUALIFICATIONS (MUST HAVE):

  • Must possess one of the following:
    • Bachelor’s degree in Business, Criminal Justice, Security Management, or related field of study with a minimum of eight (8) years of client retention experience
    • Associate’s degree in Business, Criminal Justice, Security Management, or related field of study with a minimum of ten (10) years of client retention experience
    • High school diploma or equivalent with a minimum of fifteen (15) years of client retention experience
  • Valid driver’s license if driving a company vehicle or personal vehicle while conducting business (e.g., client visits, attending networking events)
  • Minimum of four (4) years of cross-functional leadership experience
  • Strategic planning and Request for Proposal (RFP) development experience
  • Ability to lead, coordinate, and influence cross-functional teams across multiple branches
  • Proven success in client retention, contract and contract management
  • Strong consultative selling and relationship-building skills; thrive in partnering with operations and client satisfaction
  • Excellent communication and presentation skills
  • Advanced Microsoft Office Suite proficiency
  • Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently
  • Strong analytical skills for contract economics and labor modeling, wage structures, and resource planning

PREFERRED QUALIFICATIONS (NICE TO HAVE):

  • Prior experience building, coaching, or leading customer success, account management, or client retention teams.
  • Experience leading competitive bids and contract negotiations exceeding $1M+ in annual revenue.
  • Experience in the security services, facilities management, janitorial services, staffing, outsourcing, or other recurring contract service industries.
  • Experience managing enterprise or national accounts.Master's degree in Business Administration or related field.

BENEFITS:

  • Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

#LI-26   


Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.


Requisition ID
2026-1667788

What Allied Universal employees say

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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