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Director Of Client Success Jobs in Virginia (NOW HIRING)

MARKETview

Director of Client Success

Richmond, VA · On-site

$100K - $110K/yr

MARKETview Education Partners is seeking bright, talented and motivated individuals to join our client success team in support of our college and university clients' success. Individuals will ...

MARKETview

Director of Client Success

Richmond, VA

$100K - $110K/yr

MARKETview Education Partners is seeking bright, talented and motivated individuals to join our client success team in support of our college and university clients' success. Individuals will ...

Cooley

Director of Client Development

Reston, VA · On-site

Director of Client Development Cooley is seeking a Director of Client Development to join the ... to success. * Scalable Growth Infrastructure: Design and implement the programs, tools, and ...

Cooley LLP

Director of Client Development

Reston, VA · On-site

Director of Client Development Cooley is seeking a Director of Client Development to join the ... to success. * Scalable Growth Infrastructure: Design and implement the programs, tools, and ...

Cooley LLP

Director of Client Accounts

Reston, VA · On-site

Director of Client AccountsCooley is seeking a Director of Client Accounts to join the Accounting & Finance team. Position summary: The Director of Client Accounts partners closely with attorneys and ...

Cooley

Director of Client Accounts

Reston, VA

Director of Client AccountsCooley is seeking a Director of Client Accounts to join the Accounting & Finance team. Position summary: The Director of Client Accounts partners closely with attorneys and ...

Paradigm

Client Success Manager

Virginia Beach, VA · On-site

$65K - $90K/yr

We are seeking a senior-level Client Success Manager to support complex client relationships, lead ... Including 3 years of managing complex enterprise or strategic accounts and demonstrated experience ...

Paradigm

Client Success Manager

Virginia Beach, VA · On-site

$65K - $90K/yr

We are seeking a senior-level Client Success Manager to support complex client relationships, lead ... Including 3 years of managing complex enterprise or strategic accounts and demonstrated experience ...

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

In this role, you'll be the trusted point of contact for our clientschampioning their goals ... Client Success Manager Attributes and Characteristics * Strong understanding of the company ...

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All JobsOf Client Success JobsDirector Of Client Success JobsDirector Of Client Success Jobs in Virginia

Director Of Client Success information

See Virginia salary details

$38.2K

$120.4K

$177.5K

How much do director of client success jobs pay per year?

As of Aug 24, 2026, the average yearly pay for director of client success in Virginia is $120,393.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,700.00 and $144,300.00 per year, depending on experience, location, and employer.

What does a director of client success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes while using a company's products or services. They develop and implement strategies to enhance client satisfaction, retention, and growth. This role involves collaborating closely with sales, support, and product teams to address client needs, resolve issues, and identify opportunities for upselling or cross-selling. Additionally, a Director of Client Success often analyzes client feedback and usage data to drive continuous improvement within the organization.

What are the key skills and qualifications needed to thrive as a director of client success?

To thrive as a Director Of Client Success, you need a strong background in client relationship management, strategic planning, and leadership, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and team management skills help you build trust and drive results for both clients and internal teams. These skills ensure client retention, foster long-term partnerships, and contribute to overall business growth.

How does a director of client success typically collaborate with other departments to enhance the client experience?

A Director of Client Success frequently works cross-functionally with sales, product, and support teams to ensure that client needs are met holistically. They may participate in regular meetings to relay client feedback, advocate for necessary product improvements, and coordinate onboarding or renewal strategies. This role often requires balancing multiple priorities and fostering open communication channels, making strong collaboration skills essential. By aligning internal teams around client objectives, Directors of Client Success play a pivotal role in driving satisfaction and long-term retention.

What are the most commonly searched types of Of Client Success jobs in Virginia?

The most popular types of Of Client Success jobs in Virginia are:

What are popular job titles related to Director Of Client Success jobs in Virginia?

For Director Of Client Success jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Director Of Client Success jobs in Virginia look for?

The top searched job categories for Director Of Client Success jobs in Virginia are:

What cities in Virginia are hiring for Director Of Client Success jobs?

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Director Of Client Success jobs near you
Infographic showing various Director Of Client Success job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $120,393 per year, or $57.9 per hour.

Director of Client Success

MARKETview

Richmond, VA • On-site

$100K - $110K/yr

Full-time

Re-posted 18 days ago

Job description

MARKETview Education Partners is seeking bright, talented and motivated individuals to join our client success team in support of our college and university clients' success. Individuals will becritical contributors to a fast-growing, early-stage education technology business and will have the unique benefit of joining a supportive and collaborative team of experienced professionals on the ground level.

As an essential member of the client-facing team, individuals will be responsible for developing and maintaining relationships with our college and university partners. Individuals will play a key role in ensuring each client delivery and engagement is providing ample value.

Responsibilities:

  • Serve as an advocate for each client, ensuring they receive the highest standards of service
  • Build trust and strengthen relationships by establishing a deep understanding of each client's goals and keeping those goals at the forefront of the partnership
  • Maintain regular contact with clients, serving as the day-to-day point of contact and relationship manager
  • Provide campus leadership with objective data and actionable insights that will lead to better decision making
  • Work cross-functionally with Data and Analytics, Marketing and Business Development teams to ensure clients receive maximum value
  • Encourage client usage of the MARKETview platform and drive client participation in events, meetings and other engagement opportunities
  • Contribute to the client service roadmap, helping to guide product enhancements and development
  • Utilize internal systems, processes and tracking for optimal client engagement


Minimum Requirements:

  • Bachelor's degree
  • Minimum of 5-10 years experience in client relationship management, account management, or customer success roles
  • Sharp analytical skills with the ability to interpret client data and translate it to meaningful insights
  • A passion for serving clients and helping them achieve success
  • Highly organized and keen attention to detail
  • Critical thinking and problem-solving skills
  • Exceptional time management skills
  • Desire to be curious and willingness to learn by asking thoughtful questions
  • Positive and motivated attitude
  • Desire to help build the client service culture, grow career and expand client leadership skills


Preferred Experience:

  • Experience in supporting and serving a senior-level team
  • Experience serving institutions of higher education


Bonus Experience:

  • Working in data-driven environments
  • Using market leading CRM(s) and web conferencing platform(s)


Why MARKETview Education Partners?

The MARKETview team is united by a common passion toincrease higher education access while improving the performance of colleges and universities and the educational outcomes for students and families. This is the spirit that drives every client partner relationship, as we serve the mission of each with an unwavering commitment to their goals and success. We are looking for equally passionate team members with a similar disposition and willingness to put the success of others partners and teammates before their own. If this is you, you'll fit right in.


Job Type:Full-time, on-site

Location: Richmond, VA

Salary Range: $100,000 to $110,000 (depending on education and experience)

Equal Opportunity

MARKETview is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.