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Manager Of Client Success Jobs in Virginia (NOW HIRING)

MARKETview

Director of Client Success

Richmond, VA · On-site

$100K - $110K/yr

... success. Individuals will becritical contributors to a fast-growing, early-stage education ... Minimum of 5-10 years experience in client relationship management, account management, or customer ...

MARKETview

Director of Client Success

Richmond, VA

$100K - $110K/yr

... success. Individuals will becritical contributors to a fast-growing, early-stage education ... Minimum of 5-10 years experience in client relationship management, account management, or customer ...

Paradigm

Client Success Manager

Virginia Beach, VA · On-site

$65K - $90K/yr

We are seeking a senior-level Client Success Manager to support complex client relationships, lead ... Including 3 years of managing complex enterprise or strategic accounts and demonstrated experience ...

Paradigm

Client Success Manager

Virginia Beach, VA · On-site

$65K - $90K/yr

We are seeking a senior-level Client Success Manager to support complex client relationships, lead ... Including 3 years of managing complex enterprise or strategic accounts and demonstrated experience ...

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

In this role, you'll be the trusted point of contact for our clientschampioning their goals ... Client Success Manager Attributes and Characteristics * Strong understanding of the company ...

Skydrop

Customer Success Manager - Supply

Springfield, VA · On-site

$150 - $165/hr

Manage and mentor a team of Client Success Managers supporting strategic publisher partners * Coach CSMs on account strategy, value articulation and identifying expansion opportunities * Help the ...

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Manager Of Client Success information

See Virginia salary details

$32.2K

$82.4K

$138.8K

How much do manager of client success jobs pay per year?

As of Aug 22, 2026, the average yearly pay for manager of client success in Virginia is $82,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,200.00 per year, depending on experience, location, and employer.

What does a manager of client success do?

A Manager of Client Success oversees teams that ensure clients achieve their desired outcomes while using a company's products or services. They focus on building positive relationships with clients, addressing any concerns, and identifying opportunities for growth or improvement. Their responsibilities include onboarding new clients, monitoring client satisfaction, providing support, and collaborating with sales or product teams to enhance the client experience. Ultimately, their goal is to increase client retention and drive business success through strong client partnerships.

What are the key skills and qualifications needed to thrive as a manager of client success, and why are they important?

To thrive as a Manager of Client Success, you need expertise in customer relationship management, problem-solving, and a solid understanding of your company's products or services, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Outstanding communication, leadership, and conflict-resolution skills help build trust and motivate both clients and internal teams. These abilities drive client satisfaction and retention, which are crucial for long-term business growth and success.

What are some common challenges faced by a manager of client success, and how can they be addressed?

A Manager of Client Success often encounters challenges such as balancing the needs of multiple clients, ensuring consistent communication, and aligning client expectations with company capabilities. To address these, effective prioritization, clear communication protocols, and setting transparent expectations early on are key. Regular team meetings and collaboration with sales, support, and product teams also help proactively resolve issues and foster a positive client experience.

What is the difference between Manager Of Client Success vs Customer Success Manager?

AspectManager Of Client SuccessCustomer Success Manager
Primary FocusOversees client relationships, strategic account management, and team leadershipManages individual customer accounts, onboarding, and support
ResponsibilitiesDevelops client success strategies, manages client retention, and leads client success teamsEnsures customer satisfaction, onboarding, and product adoption at the account level
Work EnvironmentTypically in B2B SaaS or enterprise software companies, managing teamsOften in SaaS, tech, or service industries, directly engaging with clients
Required CredentialsExperience in account management, leadership skills, possibly relevant certificationsCustomer service experience, communication skills, familiarity with CRM tools

The Manager Of Client Success focuses on leading teams and developing strategies for client retention, while the Customer Success Manager handles direct client interactions and account management. Both roles aim to improve customer satisfaction but differ in scope and responsibilities.

What are the most commonly searched types of Of Client Success jobs in Virginia?

The most popular types of Of Client Success jobs in Virginia are:

What cities in Virginia are hiring for Manager Of Client Success jobs?

Cities in Virginia with the most Manager Of Client Success job openings:

Manager Of Client Success jobs near you

Director of Client Success

MARKETview Education Partners LLC

Richmond, VA • On-site

$100K - $110K/yr

Full-time

Re-posted 18 days ago

Job description

MARKETview Education Partners is seeking bright, talented and motivated individuals to join our client success team in support of our college and university clients' success. Individuals will be critical contributors to a fast-growing, early-stage education technology business and will have the unique benefit of joining a supportive and collaborative team of experienced professionals on the ground level.
As an essential member of the client-facing team, individuals will be responsible for developing and maintaining relationships with our college and university partners. Individuals will play a key role in ensuring each client delivery and engagement is providing ample value.
Responsibilities:
  • Serve as an advocate for each client, ensuring they receive the highest standards of service
  • Build trust and strengthen relationships by establishing a deep understanding of each client's goals and keeping those goals at the forefront of the partnership
  • Maintain regular contact with clients, serving as the day-to-day point of contact and relationship manager
  • Provide campus leadership with objective data and actionable insights that will lead to better decision making
  • Work cross-functionally with Data and Analytics, Marketing and Business Development teams to ensure clients receive maximum value
  • Encourage client usage of the MARKETview platform and drive client participation in events, meetings and other engagement opportunities
  • Contribute to the client service roadmap, helping to guide product enhancements and development
  • Utilize internal systems, processes and tracking for optimal client engagement

Minimum Requirements:
  • Bachelor's degree
  • Minimum of 5-10 years experience in client relationship management, account management, or customer success roles
  • Sharp analytical skills with the ability to interpret client data and translate it to meaningful insights
  • A passion for serving clients and helping them achieve success
  • Highly organized and keen attention to detail
  • Critical thinking and problem-solving skills
  • Exceptional time management skills
  • Desire to be curious and willingness to learn by asking thoughtful questions
  • Positive and motivated attitude
  • Desire to help build the client service culture, grow career and expand client leadership skills

Preferred Experience:
  • Experience in supporting and serving a senior-level team
  • Experience serving institutions of higher education

Bonus Experience:
  • Working in data-driven environments
  • Using market leading CRM(s) and web conferencing platform(s)

Why MARKETview Education Partners?
The MARKETview team is united by a common passion to increase higher education access while improving the performance of colleges and universities and the educational outcomes for students and families. This is the spirit that drives every client partner relationship, as we serve the mission of each with an unwavering commitment to their goals and success. We are looking for equally passionate team members with a similar disposition and willingness to put the success of others - partners and teammates - before their own. If this is you, you'll fit right in.
Job Type: Full-time, on-site
Location: Richmond, VA
Salary Range: $100,000 to $110,000 (depending on education and experience)
Equal Opportunity
MARKETview is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

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