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Manager Of Client Success Jobs in Virginia (NOW HIRING)

UniFirst

Client Success Representative

Manassas, VA · On-site

$50K - $120K/yr

Cutting edge sales tools, including a data management device with CRM software * Full range of benefits including 401k and profit sharing, health and life insurance, Employee Assistance Program (EAP ...

UniFirst

Client Success Representative

Richmond, VA · On-site

$49K - $120K/yr

Cutting edge sales tools, including a data management device with CRM software * Full range of benefits including 401k and profit sharing, health and life insurance, Employee Assistance Program (EAP ...

Socket.dev

Senior Customer Success Manager

Chesapeake, VA · On-site

$120 - $180/hr

... client success by identifying retention risks and growth opportunities. As a member of the Customer ... Manage customer relationships with a portfolio of assigned accounts and/or projects * Own ...

TechnoMile

Senior Customer Success Manager

Mclean, VA · On-site

... client success by identifying retention risks and growth opportunities. As a member of the Customer ... Manage customer relationships with a portfolio of assigned accounts and/or projects * Own ...

Cooley

Director of Client Development

Reston, VA

... to success. * Scalable Growth Infrastructure: Design and implement the programs, tools, and ... Manage staffing coverage,reviewand process time logs/time off requests * Support business ...

Cooley LLP

Director of Client Development

Reston, VA · On-site

... to success. * Scalable Growth Infrastructure: Design and implement the programs, tools, and ... Manage staffing coverage,reviewand process time logs/time off requests * Support business ...

Cooley LLP

Director of Client Accounts

Reston, VA · On-site

Director of Client AccountsCooley is seeking a Director of Client Accounts to join the Accounting ... Lead and manage US and Asia direct reports, including staffing, workload oversight, and employee ...

Cooley

Director of Client Accounts

Reston, VA

Director of Client AccountsCooley is seeking a Director of Client Accounts to join the Accounting ... Lead and manage US and Asia direct reports, including staffing, workload oversight, and employee ...

Cooley LLP

Director of Client Accounts

Reston, VA

Director of Client AccountsCooley is seeking a Director of Client Accounts to join the Accounting ... Lead and manage US and Asia direct reports, including staffing, workload oversight, and employee ...

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Showing results 21-40

All JobsOf Client Success JobsManager Of Client Success JobsManager Of Client Success Jobs in Virginia

Manager Of Client Success information

See Virginia salary details

$32.2K

$82.4K

$138.8K

How much do manager of client success jobs pay per year?

As of Aug 22, 2026, the average yearly pay for manager of client success in Virginia is $82,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,200.00 per year, depending on experience, location, and employer.

What does a manager of client success do?

A Manager of Client Success oversees teams that ensure clients achieve their desired outcomes while using a company's products or services. They focus on building positive relationships with clients, addressing any concerns, and identifying opportunities for growth or improvement. Their responsibilities include onboarding new clients, monitoring client satisfaction, providing support, and collaborating with sales or product teams to enhance the client experience. Ultimately, their goal is to increase client retention and drive business success through strong client partnerships.

What are the key skills and qualifications needed to thrive as a manager of client success, and why are they important?

To thrive as a Manager of Client Success, you need expertise in customer relationship management, problem-solving, and a solid understanding of your company's products or services, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Outstanding communication, leadership, and conflict-resolution skills help build trust and motivate both clients and internal teams. These abilities drive client satisfaction and retention, which are crucial for long-term business growth and success.

What are some common challenges faced by a manager of client success, and how can they be addressed?

A Manager of Client Success often encounters challenges such as balancing the needs of multiple clients, ensuring consistent communication, and aligning client expectations with company capabilities. To address these, effective prioritization, clear communication protocols, and setting transparent expectations early on are key. Regular team meetings and collaboration with sales, support, and product teams also help proactively resolve issues and foster a positive client experience.

What is the difference between Manager Of Client Success vs Customer Success Manager?

AspectManager Of Client SuccessCustomer Success Manager
Primary FocusOversees client relationships, strategic account management, and team leadershipManages individual customer accounts, onboarding, and support
ResponsibilitiesDevelops client success strategies, manages client retention, and leads client success teamsEnsures customer satisfaction, onboarding, and product adoption at the account level
Work EnvironmentTypically in B2B SaaS or enterprise software companies, managing teamsOften in SaaS, tech, or service industries, directly engaging with clients
Required CredentialsExperience in account management, leadership skills, possibly relevant certificationsCustomer service experience, communication skills, familiarity with CRM tools

The Manager Of Client Success focuses on leading teams and developing strategies for client retention, while the Customer Success Manager handles direct client interactions and account management. Both roles aim to improve customer satisfaction but differ in scope and responsibilities.

What are the most commonly searched types of Of Client Success jobs in Virginia?

The most popular types of Of Client Success jobs in Virginia are:

What cities in Virginia are hiring for Manager Of Client Success jobs?

Cities in Virginia with the most Manager Of Client Success job openings:

Manager Of Client Success jobs near you

Senior Client Success Manager, Enterprise

RiskSpan

Arlington, VA • On-site

$157K - $200K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Description
About RiskSpan
We build the analytics and data infrastructure that mortgage and structured finance professionals rely on to understand risk, run models, and make decisions with confidence. Our platform, Edge, serves portfolio managers, risk teams, and quantitative analysts at some of the most sophisticated financial institutions in the market. We're growing and we need the operational foundation to match.
TL;DR
We're looking for a Senior Client Success Manager to join a small, high-performing team focused on our enterprise client base. You'll own the post-sale relationship for a portfolio of complex, data-driven accounts, serving as a strategic thought partner who leverages deep product and industry knowledge to drive adoption, retention, and growth. This role is for someone who knows enterprise SaaS inside and out, has worked with financial services clients, and understands how to navigate the full lifecycle of a sophisticated customer relationship.
What You'll Do
Own your book of business
  • Serve as the primary point of contact for a portfolio of enterprise clients, maintaining strong relationships at multiple levels within each account
  • Show up where clients are: industry conferences, events, and forums are part of how you build and maintain relationships
  • Monitor client health, usage, and engagement signals and act on them before they become issues
  • Own your book's key metrics: gross revenue retention, net revenue retention, expansion ARR, and client health scores

Drive adoption and value
  • Partner with the onboarding team to ensure a smooth client transition and strong start on Edge
  • Monitor adoption and usage patterns post-onboarding, proactively engaging clients to ensure they are getting full value from Edge and any associated data or managed services
  • Drive a structured engagement cadence including quarterly business reviews, regular status calls, and check-ins timed to key client milestones
  • Translate client needs and feedback into clear, actionable input for product teams
  • Partner with support to ensure issues are resolved quickly and clients are kept informed throughout

Grow and retain
  • Own upsell cycles end-to-end within your accounts; partner with the expansion team on complex cross-sells where you are the quarterback, not a referral source
  • Manage renewal cycles end to end, including enterprise procurement and legal processes, with appropriate internal escalation as needed
  • Flag contract risk early and bring in the right stakeholders before it becomes a problem

What You Bring
  • Experience in client success or account management in a B2B SaaS environment, managing complex, technical products for enterprise customers
  • Background in financial services is required; direct experience with mortgage, asset backed finance, or investment management is required
  • Comfortable with data-heavy, technically complex software and confident in helping clients use it effectively
  • Skilled at working cross-functionally with support, operations, product, and legal, and knows when and how to loop in the right people
  • Familiar with enterprise procurement and renewal processes and able to navigate them without getting stuck or escalating unnecessarily

Who You Are
  • You get hands-on with the products you represent -- you know that product knowledge is the foundation of client trust and your own credibility
  • You dig into the why behind client behavior, decisions, and friction points so you can show up with the right answer, not just a response
  • You don't wait for a problem to prompt engagement -- you're proactive by default and uncomfortable when you haven't heard from a client in too long
  • You build relationships at every level of a client org, not just with day-to-day users, because you know long-term retention depends on value being understood from the top down and you own those executive relationships directly
  • Clear, direct communicator who earns trust with senior stakeholders
  • Organized and calm under pressure, with strong instincts for managing multiple accounts at different stages simultaneously

What We Offer
  • Base salary of $110,000 to $140,000 with variable compensation at plan bringing OTE to approximately $157,000 to $200,000
  • Exact compensation depends on experience, skills, location, and market data
  • Variable compensation is tied to gross revenue retention, net revenue retention, and expansion ARR within your book of business
  • Competitive benefits including paid time off, 401(k), and medical, dental, and vision coverage

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