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Client Care Specialist Jobs (NOW HIRING)

Addiction Recovery Care

Client Care Specialist

Ashland, KY · On-site

$15 - $19.75/hr

Client Care Specialist Are you looking for the best place to work? Join Addiction Recovery Care, LLC (ARC) which was selected as one of the 2024 Best Places to Work in Kentucky by the Kentucky ...

Addiction Recovery Care

Client Care Specialist

Inez, KY · On-site

$17.75 - $23.75/hr

Client Care Specialist Are you looking for the best place to work? Join Addiction Recovery Care, LLC (ARC) which was selected as one of the 2024 Best Places to Work in Kentucky by the Kentucky ...

BoldLeads

Client Care Specialist

$17.50 - $23/hr

Client Care Specialist The Client Care Specialist provides excellent service to agents primarily via phone, SMS, chats, and Zendesk. The Client Care Specialist spends most of their time listening to ...

Addiction Recovery Care

Client Care Specialist

Inez, KY · On-site

$17.75 - $23.75/hr

Our Client Care Specialists are essential in the assistance of client care and satisfaction to the rehabilitation program. The Client Care Specialist assists in the orientation and satisfaction of ...

Addiction Recovery Care

Client Care Specialist

Ashland, KY · On-site

$15 - $19.75/hr

Our Client Care Specialists are essential in the assistance of client care and satisfaction to the rehabilitation program. The Client Care Specialist assists in the orientation and satisfaction of ...

Addiction Recovery Care

Client Care Specialist

Ashland, KY · On-site

$15 - $19.75/hr

Our Client Care Specialists are essential in the assistance of client care and satisfaction to the rehabilitation program. The Client Care Specialist assists in the orientation and satisfaction of ...

Addiction Recovery Care

Client Care Specialist

Inez, KY · On-site

$17.75 - $23.75/hr

Our Client Care Specialists are essential in the assistance of client care and satisfaction to the rehabilitation program. The Client Care Specialist assists in the orientation and satisfaction of ...

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How much do client care specialist jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for client care specialist in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What is a client care specialist?

Client Care Specialists are professionals who serve as the main point of contact between a company and its clients. They handle customer inquiries, resolve issues, and ensure clients receive excellent service. Their role often involves managing client accounts, addressing concerns, providing information about products or services, and maintaining strong relationships to encourage client satisfaction and retention. Client Care Specialists typically work in a variety of industries, such as healthcare, finance, or customer service.

What are the key skills and qualifications needed to thrive as a client care specialist, and why are they important?

To thrive as a Client Care Specialist, you need strong communication, problem-solving abilities, and a background in customer service or a related field. Familiarity with CRM software, ticketing systems, and sometimes industry-specific certifications are typically required. Exceptional empathy, patience, and active listening help build trust and resolve client concerns effectively. These skills ensure clients receive prompt, personalized support, which enhances satisfaction and retention.

What are some common challenges a client care specialist faces when managing multiple client accounts?

Client Care Specialists often juggle multiple client accounts simultaneously, which can present challenges such as prioritizing urgent requests, maintaining accurate records, and ensuring consistent communication. Balancing the unique needs and expectations of each client requires strong organizational skills and the ability to adapt quickly to shifting priorities. Successful specialists use customer relationship management (CRM) tools and collaborate closely with team members to provide timely, high-quality service while minimizing errors.

What are the duties of a client care specialist?

A client care specialist is responsible for managing client relationships, addressing inquiries, providing product or service information, and resolving issues to ensure customer satisfaction. They often use communication tools like phone, email, or chat and may maintain records of interactions to improve service quality.
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Client Care Specialist jobs near you
Infographic showing various Client Care Specialist job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 68% Full Time, 22% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

Client Care Specialist

FYZICAL Therapy and Balance Centers

Brooklyn, NY

$18 - $23.75/hr

Full-time

Re-posted 13 days ago

Key responsibilities

  • Handle patient scheduling, appointments, and communication with patients and physicians.

  • Gather new patient data, track referrals, and verify insurance coverage.

  • Collect payments, send reports to doctors, and manage mail and documentation related to patient care.

FYZICAL rating

6.1

Company rating: 6.1 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

725th of 898 rated healthcare providers

Job description

If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Client Care Specialist opening in Brooklyn, NY, that is a perfect fit for you!
As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Client Care Specialist is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.  
This excellent opportunity will not last long! Apply for FYZICAL's Client Care Specialist job opening today!
Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Client Care Specialist position in Brooklyn, NY!
We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Client Care Specialist, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.
Start down your exciting career path today by applying for our Client Care Specialist job opening! ResponsibilitiesClient Care Specialist job responsibilities include:
  • Handle patient scheduling, appointments, multi-phone line
  • Gather new patient data; keep track of all patient referrals
  • Disseminate information to patients; act as a go-between for patients and physicians  
  • Send and keep a log of all reports sent to doctors
  • Collect all payments; insurance verification
  • Collect/open mail; distribute mail to proper areas/people
  • Send benefits paperwork to billing companies
  • Handle all scheduling and ensuing communication
  • Answer phones, act as a patient liaison, answer any questions from potential or current patients
  • Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
  • Collect new patient intake information; track all clinic referrals
  • Fax reports to physicians; keep a log of incoming reports
  • Verify Insurance and track insurance-covered visits; take copayments
  • Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
  • Communicate with the office manager and clinicians about scheduling/patient arrival
Required SkillsClient Care Specialist required skills & qualifications include:
  • High school diploma or equivalent
  • Valid driver's license and reliable transportation
  • Great communicator and multitasker, detail-oriented
  • Positive attitude, good work ethic, integrity and empathetic toward people that are in pain 
  • H.S. graduate or GED certificate
  • Up-to-date DL and a dependable vehicle
  • Excellent at handling details, communicating and multitasking
  • Great demeanor, strong integrity and compassion

What FYZICAL employees say

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