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Client Care Representative Jobs (NOW HIRING)

Purple Ink LLC

Client Care Representative

Lancaster, OH

$14.50 - $19.75/hr

Client Care Representative Do you enjoy providing great customer service and staying organized? Are you confident managing details, communication, and client support? Then this Client Care ...

RevOne Companies

Client Care Representative

Evansville, IN · On-site

$15.25 - $20.75/hr

The Client Care Representative discusses, researches, and resolves issues concerning client requests, errors, account questions, and other queries while ensuring all clients have a positive ...

RevOne Companies

Client Care Representative

Evansville, IN · On-site

$15.25 - $20.75/hr

The Client Care Representative discusses, researches, and resolves issues concerning client requests, errors, account questions, and other queries while ensuring all clients have a positive ...

RevOne Companies

Client Care Representative

Evansville, IN

$15.25 - $20.75/hr

The Client Care Representative discusses, researches, and resolves issues concerning client requests, errors, account questions, and other queries while ensuring all clients have a positive ...

LCNB National Bank

Client Care Representative

Cincinnati, OH · On-site

$15.25 - $21/hr

Position Description Client Care Representative LCNB National Bank Department: Client Care Center Reports To: Allie Minge, Client Care Assistant Supervisor Location: Dent or Lebanon Operations Center ...

LCNB National Bank

Client Care Representative

Lebanon, OH · On-site

$14.50 - $19.75/hr

Position Description Client Care Representative LCNB National Bank Department: Client Care Center Reports To: Allie Minge, Client Care Assistant Supervisor Location: Dent or Lebanon Operations Center ...

LCNB National Bank

Client Care Representative

Lebanon, OH

$14.50 - $19.75/hr

Position Description Client Care Representative LCNB National Bank Department: Client Care Center Reports To: Allie Minge, Client Care Assistant Supervisor Location: Dent or Lebanon Operations Center ...

Purple Ink LLC

Client Care Representative

Lancaster, OH · On-site

$45K - $50K/yr

Then this Client Care Representative role could be a great fit for you. Our client, Ohio Graduation Services , supports over 45 high schools by providing class rings, graduation announcements, caps ...

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How much do client care representative jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for client care representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are common challenges faced by Client Care Representatives, and how can they be managed effectively?

Client Care Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and balancing multiple tasks simultaneously. Effective time management, active listening, and conflict resolution skills are essential for overcoming these obstacles. Additionally, successful representatives utilize support from their team and ongoing training to stay updated on products and services, ensuring they can provide accurate information and maintain high-quality service.

What does a Client Care Representative do?

A Client Care Representative is responsible for assisting clients by addressing inquiries, resolving issues, and ensuring a positive customer experience. They act as the main point of contact between a company and its clients, handling communications via phone, email, or chat. Their duties often include providing information about products or services, processing orders, and escalating complex concerns to appropriate departments. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Client Care Representative, and why are they important?

To thrive as a Client Care Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic office applications is typically required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport and resolve client issues effectively. These skills ensure client satisfaction, foster loyalty, and contribute to the overall success of the organization.

What is the difference between Client Care Representative vs Customer Service Representative?

AspectClient Care RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentTypically in healthcare, financial, or professional services industriesRetail, call centers, and various service industries
Employer & Industry UsageUsed by companies focusing on personalized client relationshipsCommon across many customer-facing sectors
Comparison IntentFocuses on maintaining long-term client relationshipsHandles general customer inquiries and support

The main difference is that Client Care Representatives often work in specialized industries like healthcare or finance, focusing on building ongoing client relationships. Customer Service Representatives typically handle general inquiries across various sectors, emphasizing quick issue resolution. Both roles require strong communication skills but differ in scope and industry focus.

More about Client Care Representative jobs
What cities are hiring for Client Care Representative jobs? Cities with the most Client Care Representative job openings:
What states have the most Client Care Representative jobs? States with the most job openings for Client Care Representative jobs include:
What are popular job titles related to Client Care Representative jobs? For Client Care Representative jobs, the most frequently searched job titles are:
Client Care Representative jobs near you
Infographic showing various Client Care Representative job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 92% Full Time, and 5% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Client Care Representative

Client Care Representative

Purple Ink LLC

Lancaster, OH

$14.50 - $19.75/hr

Other

Medical, PTO

Posted 25 days ago

Job description

Client Care Representative

Do you enjoy providing great customer service and staying organized? Are you confident managing details, communication, and client support? Then this Client Care Representative role could be a great fit for you. Our client, Ohio Graduation Services, supports over 45 high schools by providing class rings, graduation announcements, caps and gowns, diplomas and letter jackets to over 10,000 students. Ohio Graduation Services is seeking a Client Care Representative to provide exceptional customer service and support to schools and internal teams while managing orders, communications, and client accounts. This pivotal role will join a one-of-a-kind team willing and ready to take on new endeavors that will make this organization reach new heights. This position will begin August 1st, 2026. Benefits:

  • Competitive salary & healthcare contribution
  • Casual work environment
  • Very generous paid time off, holidays, and summer hours with Fridays off

Key Responsibilities:

  • Serve as a primary point of contact for schools, delivering exceptional customer service and ongoing support.
  • Manage graduation-related orders, records, and account details with accuracy and efficiency.
  • Update and maintain school information within Jostens systems.
  • Coordinate communications, timelines, and delivery support with all clients and schools to ensure a seamless experience.
  • Maintain the student database & update regularly with any new information.
  • Answer incoming consumer calls and emails; tracking missing items, replacements, late orders, and resolving issues professionally and promptly.
  • Partner with territory managers to meet deadlines, resolve issues, and support efficient day-to-day operations.
  • Maintain accurate documentation and represent the organization with professionalism in all interactions.
  • Support presentation and delivery events both in-office and at school locations as needed.
  • Identify process improvements to help create better efficiency and customer satisfaction.

Key Qualifications:

  • Previous experience in office administration or client services
  • A background in customer service, comfortable speaking on the phone and communicating with customers and clients
  • Proficiency in Microsoft Office Suite and CRM systems
  • Availability for standard office hours (8am-5pm) with occasional evening hours for school events
  • Knowledge of Jostens products and services is a plus
  • Able to work independently and make decisions while also collaborating effectively and supporting the team as needed.

Many of our clients utilize E-Verify as part of their employment process. E-Verify is an internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. PURPLE INK OPERATES AS AN EQUAL OPPORTUNITY EMPLOYER #IND

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