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Client Care Representative Jobs in Iowa (NOW HIRING)

NVA

Patient & Client Care Coordinator

Des Moines, IA · On-site

$16 - $18/hr

Responsibilities and Duties Upholding our standards of care and customer service while also ... representative for recruiting-related communication - All job opportunities and applications are ...

NVA

Patient & Client Care Coordinator

Des Moines, IA · On-site

$16 - $18/hr

Responsibilities and Duties Upholding our standards of care and customer service while also ... representative for recruiting-related communication - All job opportunities and applications are ...

KKR

Client Care Advocate 1

Des Moines, IA · On-site

$19.54/hr

Client Care Advocate 1 Multiple Offices KKR is a leading global investment firm that offers ... As a front-line representative of the business, you will handle complex inquiries, resolve issues ...

Access Dubuque

Client Service Representative

Dubuque, IA · On-site

$15 - $20.50/hr

Client Service Representative Cottingham & Butler/ SISCO 1 Positions ID: 4030548008 Posted On 02/11 ... Health Care Insurance Sales/Service Location Dubuque, IA Job Type Employee Full/Part Full Time ...

BankIowa

Client Servicing Teller

Amana, IA · On-site

$15.10 - $16.10/hr

Complete all specific client care duties as detailed on the CST training checklist * Respond to ... The physical demands described here are representative of those that must be met by an employee to ...

BankIowa

Client Servicing Teller

Amana, IA

$14.75 - $19.25/hr

Complete all specific client care duties as detailed on the CST training checklist * Respond to ... The physical demands described here are representative of those that must be met by an employee to ...

BankIowa

Client Servicing Teller

Cedar Rapids, IA

$15.25 - $19.75/hr

Complete all specific client care duties as detailed on the CST training checklist * Respond to ... The physical demands described here are representative of those that must be met by an employee to ...

BankIowa

Client Servicing Teller

Waterloo, IA · On-site

$15.10 - $16.10/hr

Complete all specific client care duties as detailed on the CST training checklist * Respond to ... The physical demands described here are representative of those that must be met by an employee to ...

BankIowa

Client Servicing Teller

Waterloo, IA

$15.25 - $20/hr

Complete all specific client care duties as detailed on the CST training checklist * Respond to ... The physical demands described here are representative of those that must be met by an employee to ...

BankIowa

Client Servicing Teller

Cedar Rapids, IA · On-site

$15.10 - $16.10/hr

Complete all specific client care duties as detailed on the CST training checklist * Respond to ... The physical demands described here are representative of those that must be met by an employee to ...

BankIowa

Client Servicing Teller

Cedar Rapids, IA · On-site

$15.10 - $16.10/hr

... client care duties as detailed on the CST training checklistRespond to customer fraud issues ... The physical demands described here are representative of those that must be met by an employee to ...

BankIowa

Client Servicing Teller

Waterloo, IA · On-site

$15.10 - $16.10/hr

... client care duties as detailed on the CST training checklistRespond to customer fraud issues ... The physical demands described here are representative of those that must be met by an employee to ...

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All JobsClient Care Representative JobsClient Care Representative Jobs in Iowa

Client Care Representative information

See Iowa salary details

$9

$17

$25

How much do client care representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for client care representative in Iowa is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What does a client care representative do?

A Client Care Representative is responsible for assisting clients by addressing inquiries, resolving issues, and ensuring a positive customer experience. They act as the main point of contact between a company and its clients, handling communications via phone, email, or chat. Their duties often include providing information about products or services, processing orders, and escalating complex concerns to appropriate departments. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a client care representative, and why are they important?

To thrive as a Client Care Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic office applications is typically required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport and resolve client issues effectively. These skills ensure client satisfaction, foster loyalty, and contribute to the overall success of the organization.

What are common challenges faced by client care representatives, and how can they be managed effectively?

Client Care Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and balancing multiple tasks simultaneously. Effective time management, active listening, and conflict resolution skills are essential for overcoming these obstacles. Additionally, successful representatives utilize support from their team and ongoing training to stay updated on products and services, ensuring they can provide accurate information and maintain high-quality service.

What is the difference between Client Care Representative vs Customer Service Representative?

AspectClient Care RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentTypically in healthcare, financial, or professional services industriesRetail, call centers, and various service industries
Employer & Industry UsageUsed by companies focusing on personalized client relationshipsCommon across many customer-facing sectors
Comparison IntentFocuses on maintaining long-term client relationshipsHandles general customer inquiries and support

The main difference is that Client Care Representatives often work in specialized industries like healthcare or finance, focusing on building ongoing client relationships. Customer Service Representatives typically handle general inquiries across various sectors, emphasizing quick issue resolution. Both roles require strong communication skills but differ in scope and industry focus.

What are popular job titles related to Client Care Representative jobs in IA?

For Client Care Representative jobs in IA, the most frequently searched job titles are:

Client Care Representative jobs near you
Infographic showing various Client Care Representative job openings in Iowa as of August 2026, with employment types broken down into 2% As Needed, 69% Full Time, 23% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,723 per year, or $17.7 per hour.

Patient & Client Care Coordinator

Des Moines, IA • On-site

NVA
Veterinary Services
Learn more about NVAexternal

$16 - $18/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Key responsibilities

  • Answer phone calls, schedule appointments, and manage the appointment scheduler.

  • Assist veterinarians and handle medication and product requests.

  • Communicate effectively with clients and perform front desk duties such as greeting clients and maintaining the reception area.

Job description


Job description
Ingersoll Animal Hospital is a busy animal hospital looking for one more person to add to our team as a Patient Care Coordinator (PCC)! If you have excellent customer service and communication skills, have a great sense of urgency, an excellent attention to detail, have a desire to learn about and work in the veterinary medical profession, and love animals, this may be the position for you!
Responsibilities and Duties
Upholding our standards of care and customer service while also:
  • Answering phone calls
  • Scheduling appointments and managing the appointment scheduler
  • Assisting veterinarians
  • Filling medications, prescription diets (up to 35 lbs), and other products/items as requested
  • Communicating effectively with clients in various types of situations
  • Using the computer/various technology to accurately retrieve records, print daily reports, and complete projects as needed
  • Promoting the hospital through the use of the hospital's social media account(s)
  • Learning and exercising knowledge in basic veterinary principals
  • Cash handling and discharging patients through the use of veterinary software
  • General maintenance of the front desk/reception area
  • Acting as the face of the clinic, greeting clients and helping them out as needed

Qualifications and Skills
Everyone working with Ingersoll Animal Hospital embraces our high standards of customer service and veterinary care. Patient Care Coordinators play a pivotal role in our practice and are the first and last contact for our clients. They must strive to create positive lasting impressions and inspire our team to keep excelling as we continue to grow.
REQUIREMENTS
Highschool diploma, GED, or equivalent. Ability to type 45 words per minute or more. Ability to lift 35+ lbs. Customer service experience preferred, veterinary knowledge or experience is a plus but not required. Must be available Saturdays in addition to varying hours throughout the week. Must pass a routine background check and drug screen.
Benefits
FULL-TIME OPPORTUNITY INCLUDES:
  • Health Insurance
  • Various team and individual bonuses/incentives
  • 401(k)
  • Uniform allowance
  • Paid time off
  • Paid holiday
  • Employee pet discounts
  • Continuing education

Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 20 - 40 per week
Schedule:
  • Monday - Friday from 7am - 6pm
  • Saturdays from 7am - 12pm
  • Up to 10 hour shifts on weekdays

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:
- We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
- We may also contact you via text message from an identified NVA representative for recruiting-related communication
- All job opportunities and applications are hosted on our official careers site: careers.nva.com
- There is no cost or confidential information required to apply or be considered for a position
If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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About NVA

Sourced by ZipRecruiter

Nashville Veterinary Specialists + Animal Emergency (NVS) is a veterinary specialty and emergency hospital group with two locations in Nashville and Clarksville, Tennessee. Our Mission and primary focus is to honor the human-animal bond in all we do, focusing on patient care, client experience, and the health of our team. We believe we can never stop improving and strive to improve in all we do. Not only do we focus on patient care, but core to our hospital culture is also a focus on the health of our team, our community, and the environment. We are committed to sustainable environmental practices. NVS works in partnership with National Veterinary Associates-Compassion-First (NVA C-F). NVA-CF is the largest private owner of freestanding veterinary hospitals in North America with over 1400 locations worldwide.

Industry

Veterinary services

Headquarters location

Agoura Hills, CA, US

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